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Conicelli Toyota of Springfield - Service Center
Springfield, PA
782 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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782 Reviews of Conicelli Toyota of Springfield - Service Center
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January 02, 2025
courteous, no-nonsense, quick, efficient; explained clearly, finished repairs earlier than expected; all in all; a satisfactory experience clearly, finished repairs earlier than expected; all in all; a satisfactory experience More
by FEATHERLIGHT
Verified Customer
December 31, 2024
I made an appointment for oil change. I arrived store and checked in earlier. I don’t understand why took over 2 hours for oil change? I arrived store and checked in earlier. I don’t understand why took over 2 hours for oil change? More
by dazhong0828
Employees Worked With
I don’t remember name
December 30, 2024
The time spent was within what was estimated, and the work done completed was good. work done completed was good. More
by TCOOLTESS
Employees Worked With
December 30, 2024
I received very helpful information at the front desk when checking in, and the service was excellent. when checking in, and the service was excellent. More
by martmann3816
Employees Worked With
December 29, 2024
Service just need to be more efficient was there 3 hours for an oil change and tire rotation for an oil change and tire rotation More
by yailiz.estrada
Employees Worked With
December 29, 2024
The dealer did not have our appointment in their system, resulting in extra wait time. resulting in extra wait time. More
by angela38
December 27, 2024
Worst experience I've ever had with Conicelli. Very disappointed. I left my 2019 Camry to have the rearview mirror glass replaced at 8 am. Never received a call all day from the service department Very disappointed. I left my 2019 Camry to have the rearview mirror glass replaced at 8 am. Never received a call all day from the service department regarding the repair which I thought would not take long. When I tried to reach the Service Department all I got was voicemail over and over again. I then tried the Parts Department and Sales lines and also got voicemail over and over again. Back and forth with both departments and finally got a salesman on the line. He was no help even though I explained the situation, my frustration, and practically begged him to take the short walk around to Service with a message. He transferred me to the Service Manager and yet another voicemail. I finally called the main number and got through to a receptionist. She began to make excuses for the Service Department which only made me more angry. I had to stop her from going on and on with excuses and demand that she get through to Service. She finally did get through to them, and all I got from them was "your car is ready we'll send the shuttle". By now it's 3pm. I was unable to speak with anyone about my car as it was still very congested and busy when I finally arrived at the dealership. I was so angry I paid for my car and left. This is my third car from Conicelli and probably my last. You Have to wait at least two weeks to get an appointment even with an emergency. I had a windshield wiper completely sheer off from the mechanism while on the highway in pouring rain and scratch my windshield. Your dealership would not even look at the car for three weeks much less replace a windshield wiper blade, which takes five minutes at most, and it was to pour rain for the entire week. As a result, I have found a very competent mechanic who also does body work (and he answers his phone!), and I will now be taking my 2019 Camry (which only has 10,000 miles on it) to him for repairs. You have lost a dedicated Conicelli Toyota customer unless you can improve the communication between your Service Department and your customers. The people who write you up first thing on arrival to the Service Department are lovely and very personable, and I always felt confident when I left my car at Conicelli. Now the length of time you have to wait to get an appointment, plus the length of time they keep your car in the shop the day of your appointment is just ridiculous. I refuse to sit and wait for the car any longer because of the long wait. More
by SJFORD659
Employees Worked With
December 26, 2024
quick with excellent expertise. Pleasant, and finding 15 words is difficult when the service was just right Pleasant, and finding 15 words is difficult when the service was just right More
by ttreadwe
Employees Worked With
December 26, 2024
4hour wait for service I did not request. I was to have oil change and tire rotation. It was suggested that I get the Antifreeze flush since it was never changed, for $210.00 minus senior di I was to have oil change and tire rotation. It was suggested that I get the Antifreeze flush since it was never changed, for $210.00 minus senior discount. I agreed. When I got my paperwork it says I requested brake system fluid flush. I did not have any brake problems nor any discussion about brakes. I was interested in the Antifreeze flush since it was 18 degrees outside and I never had any starter issues. I thought it would prevent any future problems. I did not receive the normal multi point inspection report that is usually attached to my receipt. I was irritated and annoyed. More
by BERTHAIRBY1941
Employees Worked With
December 26, 2024
Appreciated giving mean appointment on short notice. Insprection tookaslong astray said it would. The service rep that handled mycarwasvery pleasant. Insprection tookaslong astray said it would. The service rep that handled mycarwasvery pleasant. More
by WILDZEB46
Employees Worked With
