Conicelli Toyota of Springfield - Service Center

Was instructed to replace water pump and I do so. 2-3 days later I experienced a noise on passenger side. Returned vehicle and was told the timing belt had been left unattached. The repair was made 2-3 days later I experienced a noise on passenger side. Returned vehicle and was told the timing belt had been left unattached. The repair was made and the problem was solved. Thank you Conicelli Springfield for listening to my concerns. Good customer service More

Where to begin. Told me I was due for service I get there and say my oil change isn’t due for another 5k miles. Sit and wait for an inspection instead that took 4 Told me I was due for service I get there and say my oil change isn’t due for another 5k miles. Sit and wait for an inspection instead that took 4 hours. Over priced for everything. Just very disappointed and won’t be back More

Frank was very clear on both the intake and review of the work that was dove. work that was dove. More

Only problem was the same guy who took my car when checking it in, was told it is a hand controlled van, approached me in the waiting area, asking about a gas pedal. checking it in, was told it is a hand controlled van, approached me in the waiting area, asking about a gas pedal. More

I was scammed into driving away my Certified Used RAV4 without a Floorliner. I was promised to get the Floorliner in two days. I visited the shop on the first day, and the salesperson, Reggie Walton, wh without a Floorliner. I was promised to get the Floorliner in two days. I visited the shop on the first day, and the salesperson, Reggie Walton, who had earlier called me to pick up the Floorliner, never showed up. Reggie called me again on Thursday, April 10, around 10 am to pick up my Floorliner later that day. Upon my arrival, he pulled out $40 and said GO TO AUTOZONE AND BUY YOUR FLOORLINER. I was disappointed with this treatment. With so much happening around the world right now, I took the money and left. I will never recommend anyone to drive away the first day with their car if any minor thing is missing from their car. I have to order my Floorliner from WeatherTech for a total of $233.09. I feel mistreated, and it was not a good customer experience for me. THIS IS NOT THE TOYOTA THAT I KNOW. My previous experience at a Toyota dealer in Arlington, Virginia was FIVE STAR. More

Service personnel were very helpful in determining the level of service required. All people were very courteous. level of service required. All people were very courteous. More

The personnel here are polite and caring to their customers. They want to make certainly sure you are satisfied with the service you received. I also like the way when they come to you, they mention customers. They want to make certainly sure you are satisfied with the service you received. I also like the way when they come to you, they mention their name first, when they introduce themselves. When they are done with your car, they ask if you have any questions for them. I find this as being very helpful. What more can you ask for? Thanx to all of you, for your help! More

I waited for five hours at the dealership with minimal updates about what was going on. If they had been up front, I could have taken the shuttle or found a ride home. Instead, I waited 2.5 hours to be to updates about what was going on. If they had been up front, I could have taken the shuttle or found a ride home. Instead, I waited 2.5 hours to be told I needed new tires, another hour and a half to be told someone would check on what was going on, and then another 45 minutes after being told it would be done in 20 minutes. Then I realized my car had been sitting outside the door finished for the last 25 minutes but no one bothered to tell me and give me my bill. I left with a migraine and $1000 less in my pocket. The old woman next to me told me to go somewhere else and get tires cheaper. I should have listened to her. They didn’t even seem convinced that the tires would solve the issue. I basically wasted a whole day. More

My experience at the dealership was very much rewarding and the services I received was awesome. The time I spent waiting was unique and suitable for me. I was given a nice and cordial service at the deal and the services I received was awesome. The time I spent waiting was unique and suitable for me. I was given a nice and cordial service at the dealership. I appreciate it all the nice staff who were professional and wanted the best service for me. More