Conicelli Toyota of Springfield

Always good customer service and very informative and helpful . The staff is awesome and always prepared to assist you in any issue that may arise. helpful . The staff is awesome and always prepared to assist you in any issue that may arise. More

I highly recommend Conicelli Toyota if Springfield. June 14th was my second time purchasing a vehicle from that dealership. I traded in my ‘18 Camry (that I got from Conicelli) and rode home with a new June 14th was my second time purchasing a vehicle from that dealership. I traded in my ‘18 Camry (that I got from Conicelli) and rode home with a new ‘25 Camry. Reggie W was my salesman and he was professional and attentive throughout the whole experience ! He made was very easy to get in touch with and did everything he could to help me through the process. If anyone is looking to buy a new Toyota, visit Conicelli Toyota of Springfield and ask for Reggie ! Thank you to everyone at Conicelli who helped make my experience seamless ! More

Both Rich and Paul were excellent. They got me the exact deal I asked for! They got me the exact deal I asked for! More

The customer service was knowledgeable and courteous. Called when my vehicle was done and updated me on the condition of my tires. Called when my vehicle was done and updated me on the condition of my tires. More

I spoke with an Internet Sales Consultant who answered my initial questions and worked with me to set up an in person appointment to look at the vehicle and take a test drive. When I arrived at the dealers initial questions and worked with me to set up an in person appointment to look at the vehicle and take a test drive. When I arrived at the dealership everyone was helpful and welcoming. I worked with my salesman to get a walk around of the vehicle and take it for a test drive. My salesman worked with me to take the vehicle on the type of test drive I wanted to take to make sure the vehicle fit my needs. When it came time to purchase my salesman went over all the packages and prices, made it clear what the packages covered and which ones were optional. My salesman also made sure I got all Toyota incentives that I qualified for and made the process as smooth as possible while keeping me informed. I recommend this dealer and this salesman, they listened to what I wanted and there were no tricks or high pressure sales tactics. More

I brought the car in for an intermittent radio issue where it stopped working. I showed the attendant a video of it happening. Also showed it as being a common problem on the internet. After a full day where it stopped working. I showed the attendant a video of it happening. Also showed it as being a common problem on the internet. After a full day in the shop, they did Nothing. The paperwork said "could not duplicate the problem" . The attendant told me I could try disconnecting the battery to reset, as well as several other things. Imagine telling a customer to disconnect a 260 volt Hybrid battery!!!. Why didn't they do it? The problem still persists. I also called them around noon asking if the car was done. I knew it was because the Toyota app showed the car doors windows that had been open were then closed and the car moved into the parking lot, where it stayed. I was told no and that they hadn't heard back from the technician. I finally drove over around 3:30. They told me that I was called to tell it was finished. Major xx. I know that I will have to take another day off of work and return it again to see if they will actually do something with the problem. We are all just numbers, but being treated like one is not how service departments should operate. More

They are wonderful and always take care of the customer! Always provide the best possible service! Always provide the best possible service! More

The inspection was thorough and not too expensive. I bought the Car at Conicelli and love it. I bought the Car at Conicelli and love it. More

Everyone at this dealership was very courteous to us and very professional. A great experience. very professional. A great experience. More

Good service. Depending on who’s at the counter, you’ll get someone who’s either chipper or menh! Help staff to have better job satisfaction. AI can’t replace work Depending on who’s at the counter, you’ll get someone who’s either chipper or menh! Help staff to have better job satisfaction. AI can’t replace workforce regardless of what people think. Quality interpersonal relationships is of great importance in any service industry. More