Conicelli Toyota of Springfield

Well we just bought a Prius and instead of it being a positive experience it was stressful and rude. We went in with an open thought about new or pre-owned. We never even shown a pre owned anything and j positive experience it was stressful and rude. We went in with an open thought about new or pre-owned. We never even shown a pre owned anything and just kept being told how limited the stock was and how it’s not that big of a difference in price. They undercut the trade in because of an unspecified recall on our truck. We told them multiple times that we had other events we had commitments to that day and asked if we could come back but they just kept pushing us to stay. We had to leave one time and just hope our truck was there when we got back. When we did make it back we said again should we do this another time as we had barely 40 minutes before or next appointment that day, they assured us it would be fine. 40 minutes later we are walking out no closer to the close and feeling like we had to have our truck rescued later. The manager sped us now into financing who when we said we were out of time responded “did we force you to buy a car?!?” Beyond rude. Again tried to walk out and got assailed by the manager who said 5 minutes tops. It was so horrible the finance person just shoved papers at us like we were going to jail and with disdain. I was so late at this point I left my youngest who was getting a car for the first time to deal with the final steps on their own. Honestly I was amazed when I made it home later that afternoon that they had a car at all and didn’t have to get an uber. I am not even going into the hoops I had to jump through to prove we could pay for the car, not finance, pay for out right! Which we did. I am left feeling like we had a root canal, a necessary task but very painful, unpleasant, and expensive. More

Excellent service: excellent technicians and staff. I was kept updated on timing and cost, and here's my 15-year-old car approaching 100,000 miles and still running beautifully. I was kept updated on timing and cost, and here's my 15-year-old car approaching 100,000 miles and still running beautifully. More

Ask for Anthony! 10/10. He’ll take care of you. Informative, patient, and down to earth. Couldn’t be happier with our new Sienna! 10/10. He’ll take care of you. Informative, patient, and down to earth. Couldn’t be happier with our new Sienna! More

Overall a pleasant experience which Paul made even better by listening to and meeting my needs & wants with respect to lease changeover & new car experience. by listening to and meeting my needs & wants with respect to lease changeover & new car experience. More

I had a very pleasant experience with the Springfield team and specifically Nik. I had a bit of a unique situation but we were able to make a trade with my previous vehicle so I could walk away with a ne team and specifically Nik. I had a bit of a unique situation but we were able to make a trade with my previous vehicle so I could walk away with a new 25 Toyota Prius Nightshade. I felt like Nik was very honest and professional. He was very patient, down to earth and knowledgable. He even helped me set up my phone and apps in the new car. I love my new car! More

I usually do not like going to car dealerships. Was hesitant at first to go here, but thank God that I went to Conicelli. Thank God Dave Sen greeted us at the door! The whole experience from “hello Was hesitant at first to go here, but thank God that I went to Conicelli. Thank God Dave Sen greeted us at the door! The whole experience from “hello” to “here are your keys” was amazing! Best car buying experience ever! More

Great dealer with even better service, They were very transparent and were able to work with my needs! transparent and were able to work with my needs! More

Some things I experienced were quite different than any other dealership I have ever dealt with, and not in a good way. Took extremely long time to take delivery of my new vehicle. other dealership I have ever dealt with, and not in a good way. Took extremely long time to take delivery of my new vehicle. More

Service was performed quickly and in a timely manner. They even completed a recall I wasn’t aware of. They even completed a recall I wasn’t aware of. More

Professional salesman Fast approval Great package Friendly staff Great follow up with appreciation Referral friendly Friendly staff Great follow up with appreciation Referral friendly More