Conicelli Toyota of Springfield

Good service. Depending on who’s at the counter, you’ll get someone who’s either chipper or menh! Help staff to have better job satisfaction. AI can’t replace work Depending on who’s at the counter, you’ll get someone who’s either chipper or menh! Help staff to have better job satisfaction. AI can’t replace workforce regardless of what people think. Quality interpersonal relationships is of great importance in any service industry. More

The service and sales people are very nice and helpful. I had a very pleasant experience. I had a very pleasant experience. More

The 2025 Grand Highlander was my 5th new car purchase from Conicelli dealerships and 3 have been with Anthony at the Springfield location. The Toyota brand is exceptional in terms of product quality & from Conicelli dealerships and 3 have been with Anthony at the Springfield location. The Toyota brand is exceptional in terms of product quality & reliability and their vehicles are exquisite and packed with great features. Conicelli always has a ample inventory and you’re located just a few minutes away making it convenient to stop by. But the main reason I keep coming back to purchase my new Toyota vehicles from Conicelli is because of Anthony Criscuolo. Anthony has significant experience with and is well versed in the Toyota products. I can rely on his expertise to confirm what my research has told me and to point out additional features to help me make a final decision on which vehicle to pursue. Anthony is also very personable and professional in his approach He listens to what I’m interested in buying and goes the extra mile to look near & far for the exact vehicle. That was never more true than with the purchase of my 2025 Grand H/L. Anthony and the vehicle locator folks diligently searched existing inventory and incoming/in production vehicles for many weeks in search of the car that I was after. It took a lot of their time and effort but they landed an exact match on trim level, color (exterior & interior), and options. I can always count on Anthony to deliver the goods. I appreciate his commitment to delivering quality customer service and I know that I can trust him to sell me a terrific vehicle that fits what I want and not just look to sell me something that’s already on the lot. I value Anthony’s honesty and commitment to working with me to bring the happiness and joy you’d want when purchasing a new car. More

Alissa was very efficient when entering and had good follow through with additional work needed. Bill was outstanding bringing me to the Mall as well pick up!!! Checking out another pleasure with Alis follow through with additional work needed. Bill was outstanding bringing me to the Mall as well pick up!!! Checking out another pleasure with Alisa.Made the cost of the bill a little less painful. More

Advisor ALEX 4107. TAG#28 06/05/2025. MO# 10813 I do not recommend this dealership because they could not do the basic work of registering the SRS airbag module for me TAG#28 06/05/2025. MO# 10813 I do not recommend this dealership because they could not do the basic work of registering the SRS airbag module for me on a 2023 Prius. Their mechanics do not know the basic procedures for repairing electronics and programming the ESU. Look for others. At the service center, I asked many times, explaining that I need to adapt, register, and link the new SRS Airbag module. Link it to the security key. I also explained that there are two codes U012587, U015187, this is a consequence of the SRS module not being registered in the car in the smart key system. When scanning, TechSream shows in red text that ESU registration is needed. As a result: They charged me $190 for diagnostics that I did not ask for. Instead of professionally registering the SRS airbag module, and then resetting the brake memory and, as a result, zero point calibration, they tried twice to calibrate the brakes for which there were two codes. After which they told me that they could not calibrate the brakes for an unknown reason and they needed more time and $700 to find the cause. There was no cause for the problem!!! The SI program says that first you need to calibrate and initialize the brake system when replacing the SRS module, and THEN write the ECU security, but the calibration will not start until the security key is written to the SRS module. The mechanic should know this > More

Great experience with the service department. Everything was quick and as expected. Would definitely recommend to a friend. Everything was quick and as expected. Would definitely recommend to a friend. More

Dealer is ok but service no so good my crust service Mecanic thing lock the hood my second service the suv was leken oil tha Mede a mess on my driveway Mecanic thing lock the hood my second service the suv was leken oil tha Mede a mess on my driveway More