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Concordville Subaru - Service Center

Glen Mills, PA

4.8
1,921 Reviews

1,921 Reviews of Concordville Subaru - Service Center

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September 18, 2022

The staff at Concordville Subaru are always kind, helpful and bend over backwards to do their very best for the customer, at least if that customer is me or my mother or my son. More

by DHBUCKLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Scannapieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Violi
Sep 19, 2022 -

Concordville Subaru responded

Hi DHBUCKLEY, We appreciate you taking the time to write to us. We are glad to hear our team was excellent during your buying experience. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 17, 2022

Prompt service performed by experienced technicians in a timely manner. Everyone is knowledgeable and friendly. More

by APCAPPELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Zegac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Concordville Subaru responded

Hi APCAPPELLO, We appreciate your 5-star review. We are delighted to hear our service team took great care of your vehicle during your visit. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 16, 2022

Service representatives are very helpful. I really appreciate their guidance and support. Appointments are easy to make online and if you decide to wait they are prompt and complete the work More

by MAPRN3523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Zegac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Concordville Subaru responded

Hi MAPRN3523, Thank you for your 5-star review. We are delighted to hear our service team was excellent during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 16, 2022

The past few visits have resulted in missed issues that could have been prevented with extended warranty protection as well as over charges for another vehicle with a maintence program. My wife has been More

by MHODGES1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Violi
Sep 19, 2022 -

Concordville Subaru responded

Hi MHODGES1031, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Chuck DeSantis - General Manager

September 16, 2022

Melissa is amazing and the whole service department is wonderful. They go out of their way to get you a loaner car, and they keep you updated regularly. The prices are a little high, but you are paying f More

by Mariatmp27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Concordville Subaru responded

Hi Mariatmp27, We appreciate you taking the time to write to us. We are glad to hear Melissa was amazing during your service. Thank you for choosing Concordville Subaru for all your vehicle needs. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 15, 2022

Came in for a warranty repair - work was done faster than expected plus they did my state inspection and washed my car - very happy! More

by MONICA.STRAUSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Concordville Subaru responded

Hi MONICA.STRAUSER, Thank you for your 5-star review. We are glad to hear you were satisfied with your service. We hope to see you at your next service. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 15, 2022

Greeted right away. Julian was very pleasant and professional. Explained everything well and keep me informed throughout the process. More

by MAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Concordville Subaru responded

Hi matski476, We appreciate your 5-star review. We are delighted to hear Julian was helpful during your service. We are looking forward to seeing you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 14, 2022

Friendly, efficient and excellent work! The entire staff was wonderful. The waiting area was clean and comfortable, and a friendly courtesy shuttle was provided. More

by gwen.m.armstrong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver was excellent
Sep 15, 2022 -

Concordville Subaru responded

Hi gwen.m.armstrong, We appreciate your 5-star review. We are glad to hear our service team was excellent during your visit. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 14, 2022

Used express service and waited. W I was given an accurate time it would take for service. More

by hlmking44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Concordville Subaru responded

Hi hlmking44, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Chuck DeSantis - General Manager

September 13, 2022

Dropping of the car for service was quick and easy. The Subaru associate was professional and courteous. Waiting room is clean, snacks, water and coffee are available at no cost. Overall a good experi More

by CSKILES3992
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Concordville Subaru responded

Hi CSKILES3992, We appreciate your 5-star review. We are delighted to hear our team made your experience excellent with us. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

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