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Concordville Subaru - Service Center

Glen Mills, PA

4.8
1,921 Reviews

1,921 Reviews of Concordville Subaru - Service Center

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October 21, 2022

Well run, with competent staff, and good outreach to remind owners of needed and recommended service. More

by QCQUINN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dana Violi
Oct 24, 2022 -

Concordville Subaru responded

Hi QCQUINN, We appreciate you taking the time to write to us and your 5-star rating. We are delighted to hear you were satisfied with your service. We are looking forward to seeing you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

October 21, 2022

I left another Subaru dealer for bad customer service. Concordville Subaru is responsive to my needs, has given excellent service: staff are genuinely friendly and helpful and go the extra mile to keep cu More

by reyes.petra4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Violi
Oct 24, 2022 -

Concordville Subaru responded

Hi reyes.petra4, Thank you for your 5-star review. We are delighted to hear our team made your experience with us excellent. We are looking forward to seeing you on your next visit. Have a great day. Sincerely, Chuck DeSantis - General Manager

October 19, 2022

The service areas was very clean. I was very happy with the service I received which made me very happy More

by maz2124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Concordville Subaru responded

Hi maz2124, We appreciate your 5-star review. We are glad to hear you were satisfied during your visit. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

October 19, 2022

Service & communication provided was Excellent, professional, thorough, & timely! I would recommend this service department for reasons listed. More

by Terrieljones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Zegac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Terrieljones responded

Thank you for providing a great experience with excellent communication , timely responses, thorough explanations, at a reasonable price!

Oct 20, 2022 -

Concordville Subaru responded

Hi Terrieljones, Thank you for your 5-star review. We are delighted to hear you were satisfied with your service. We are looking forward to seeing you on your next visit. Have a great day. Sincerely, Chuck DeSantis - General Manager

October 17, 2022

Service staff is excellent. They completed service promptly. They were professional, courteous, and friendly. Great experience More

by gerry.mayerhofer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Scannapieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Zegac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Violi
Oct 18, 2022 -

Concordville Subaru responded

Hi gerry.mayerhofer, Thank you for your 5-star review. We are glad to hear you were satisfied with your service. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

October 17, 2022

Very responsive very helpful very courteous very nice very smart very good very clean dealership More

by SUSANMILLSBURSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Concordville Subaru responded

Hi SUSANMILLSBURSON, We appreciate your 5-star review. We are glad to hear our team made your experience excellent with us. We hope to see you on your next visit. Have a great day. Sincerely, Chuck DeSantis - General Manager

October 17, 2022

Awesome! Customer service is amazing. Very understanding and knowledgeable about your car and it’s needs. More

by MSAULA1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Concordville Subaru responded

Hi MSAULA1988, We appreciate your 5-star review. We are glad to hear our team made your experience excellent during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

October 17, 2022

Service was quick and complete. The service advisor explained what needed to be done, and what the cost would be. Completely satisfied. More

by RANGER_ROACH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Concordville Subaru responded

Hi RANGER_ROACH, Thank you for your 5-star review. We are delighted to hear you were satisfied with your service. We are looking forward to seeing you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

October 16, 2022

Always kind and courteous…. Started going here when matslapp Suberu searched my car when it was in for a recall … and they were very rude to me…. Poor customer service 🥲 More

by Bozwick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Concordville Subaru responded

Hi Bozwick, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Chuck DeSantis - General Manager

October 16, 2022

Service department was excellent and accommodating, would highly recommend. Service was quick through the express lane. More

by JPSH34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Concordville Subaru responded

Hi JPSH34, We appreciate your 5-star review. We are glad to hear you were satisfied during your visit. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

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