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Concordville Subaru - Service Center
Glen Mills, PA
1,921 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,921 Reviews of Concordville Subaru - Service Center
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November 08, 2022
+Dana Violi was wonderful to deal with. She is very on top of the details on what service you need and when. Thank You +Dana Violi was wonderful to deal with. She is very on top of the details on what service you need and when. Thank You Dana Violi the advisor was wonderful to deal with. Thank you More
by OSGOODJF
Verified CustomerEmployees Worked With
Dana Violi, Dana Violi
November 08, 2022
I just Purchased a car from them on 10/29/2022 and the purchasing experience was great. I test drove the vehicle and felt nothing wrong so I went through with the transaction. On my drive home from the de purchasing experience was great. I test drove the vehicle and felt nothing wrong so I went through with the transaction. On my drive home from the dealership I felt the clutch slip in 5th gear at cruising speeds when I stepped on the gas to accelerate. It was past their hours so I called the next business day 10/31/2022 and told them what was happening and I scheduled a day to drop it off and get it looked at. When I dropped the car off on Saturday 11/5/2022 they had me drive a technician in the car to show them the issue. I was able to duplicate the issue with him in the car and he completely didn’t understand the issue. When we got back from the drive he told me he would drive it again and further evaluate it. Monday 11/7/2022 I got a call from them explaining that my car checked out to be fine from what the technicians are seeing and feeling on the drive they took in it. now I explained to them when I dropped it off and on the phone it happened to me at about 65mph in 5th gear. While I was on the phone the woman had said “I know that you said the problem occurs are higher speeds but our technicians aren’t allowed to drive the cars that fast.” so right away that information to me means they didn’t evaluate it fully. When I went to pick my car up it was filthy. I didn’t ask for a wash or anything but when I dropped the car off I had just had it detailed that Friday night before dropping it off so seeing my car as dirty as it was on the outside I was pretty upset and also I noticed my driver side rear rim had some curb rash on it that wasn’t there when I dropped it off. So I went to go talk to a manager to try and correct this situation but when I asked for them the person I spoke to didn’t even try to grab him for me and instead were arguing with me on my concerns. Now the car is a little over a week old to me and I spent a lot more money than I was hoping to spend on it but I made it work because I like the car. They sold me the car with a 6 month 6,000 mile warranty so I tried to use it and now they’re saying the warranty isn’t going to work. I just want the situation fixed. I’m very unhappy with everything at the moment. More
by JustinD624
November 08, 2022
Always clean, considerate, friendly and very thorough customer service representatives. Always taken care of completely and very satisfied. customer service representatives. Always taken care of completely and very satisfied. More
by reneebanks82
Employees Worked With
November 07, 2022
Friendly service with clearly communicated explanations of repairs/service. Loaner car is a extraordinary perk. of repairs/service. Loaner car is a extraordinary perk. More
by jim_e9
Employees Worked With
November 07, 2022
Great service since day one, we will always recommend to friends and family, very honest and trustworthy no complaints 5+ years! friends and family, very honest and trustworthy no complaints 5+ years! More
by tldtht
November 07, 2022
Staff in the Service Department at Concordville are welcoming, professional, and knowledgeable. Easy online scheduling. welcoming, professional, and knowledgeable. Easy online scheduling. More
by POLLYLUNG
November 07, 2022
Easy check in process and nice waiting area. Our car was in the exit lane ready to go after 45 minutes, however another car was parked in front of it. We waited for another 45 minutes before bei Our car was in the exit lane ready to go after 45 minutes, however another car was parked in front of it. We waited for another 45 minutes before being told we were ready to check out. Didn't seem like any additional work was done during those second 45 minutes so a little frustrating to not be keep updated on timing. All in all Concordville is great dealership but some efficiencies can be gained. More
by JSF1190
Employees Worked With
November 06, 2022
Thanks They we’re friendly and very helpful. John explain what they would do and what was done. John explain what they would do and what was done. More
by DSGGRAM5
Employees Worked With
November 06, 2022
90 minutes is too long for oil change and wheel rotation. Upselling to squeeze in more business is not appreciated. Upselling to squeeze in more business is not appreciated. More
by rcndds
Employees Worked With
November 06, 2022
Everyone in the service center is kind, professional and knowledgeable. They all seem to really care about the customers and their cars! knowledgeable. They all seem to really care about the customers and their cars! More
by rharad
Employees Worked With
