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Concordville Subaru - Service Center

Glen Mills, PA

4.8
1,921 Reviews

1,921 Reviews of Concordville Subaru - Service Center

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October 14, 2024

I picked up a sheet metal screw in my tire and my friend and neighbor, Moe Laraki, told me to stop in at Subaru of Concordville and they will take care of me. When I arrived I was greeted by Kevin and he go More

by Pooljim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Concordville Subaru responded

Hi Pooljim, thank you for leaving us a 5 star review. We're so glad that we were able to get your tire fixed quickly for you! We truly appreciate your feedback! Sincerely, Moe Laraki - General Manager

October 07, 2024

Always a pleasure to work with everyone at Concordville Suburu especially Kevin Daly. Always personal and friendly! Highly recommend him and his team! More

by mrayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Concordville Subaru responded

Hi Mrayer, thank you for your 5 star review. We love to hear that Kevin and the rest of the Concordville Subaru team made your service appointment great! We appreciate your business and hope to see you again soon! Sincerely, Moe Laraki - General Manager

August 07, 2024

Melissa has handled my service conversations on the past few service visits (all routine). She's a great representative of the high-quality service I always get at Concordville Subaru. She explained the wo More

by babirmingham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Concordville Subaru responded

Hi babrimingham, Your satisfaction is our motivation! We're glad you had a positive experience with us. Sincerely, Moe Laraki - General Manager

August 04, 2024

This is a beautiful dealership. I reached out to Mary as a repeat customer and was treated as though I purchased my car here, even better. Mary, Mel and Matthew went beyond what any More

by BRZ Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry (Parts)
Aug 05, 2024 -

Concordville Subaru responded

Hi Thank you for the glowing review! We're dedicated to providing exceptional service. Sincerely, Moe Laraki - General Manager

April 18, 2024

I'm pretty sure I got scammed by one of their service writers. I asked for a 30k service and he told me the usual services I expected -- oil change, air filter, cabin air filter, tire rotation. 2 hours a More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Zegac
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2024

Asked me by email following my visit, and ignored me after I responded that I was not happy, Service was too expensive for oil change and tire rotation and the notification "service required" was still More

by Nik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Rodgers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Concordville Subaru responded

Your feedback is crucial to our growth. We're genuinely sorry for any shortcomings and are actively working to enhance our services for all our customers. Thank you for taking the time to give us this feedback, and we will strive to provide a better experience in the future! Megan Karwoski Marketing Manager

Mar 25, 2024 -

Concordville Subaru responded

Hi Nik, We are deeply sorry for any inconvenience we may have caused you. Please know that your satisfaction is our top priority, and we truly appreciate you taking the time to reach out to us. Thank you for your patience and understanding, and we hope to have the pleasure of serving you again in the future. Sincerely, Moe Laraki - General Manager

February 28, 2024

Avoid this dealership! Greg Gilley just sent me a live photo through text where he called me "dumb" - not realizing it was a live photo with audio. The manager Colin More

by iicdd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Gilley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Concordville Subaru responded

Hello, I want to sincerely apologize to you on behalf of the dealership and the unacceptable behavior that you've experienced. It’s important to us that our customers are more than satisfied and treated well, and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. If you're willing, please reach out to me directly at (484) 800-4560 ex. 3032 at your earliest convenience. Thank you, Megan Karwoski Customer Service Advocate | Marketing Manager

November 12, 2023

ALWAYS TRIES TO. BE HELPFUL IN EVEEY WAY. HAVE PURCHASED 3 SUBARU'S FROM THEM IN. THE PAST FEW YEARS. MAIN DRAWBACK IS TOO.MANY CREDIT INQUIRIES TO FIND A LENDER. More

by pokersnowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe Laraki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cappello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Hawk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Concordville Subaru responded

Hi pokersnowman, We appreciate your 5-star review. We are glad to hear our team was excellent throughout your purchase. We are looking forward to seeing you soon. Have a great day. Sincerely, Moe Laraki - General Manager

May 20, 2023

Good checkin. Rushed at checkout. I was told service pickup was until 7pm. Then received a call asking to come as soon as possible because service closed at 5pm. I More

by BCLARK22
Recommend Dealer
Yes
Employees Worked With
4
May 22, 2023 -

Concordville Subaru responded

Hi BCLARK22, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Moe Laraki - General Manager

May 20, 2023

Awesome which is why I left Prestige in TURNERSVILLE NJ I SAID IT ALL. AWESOME More

by Reel-A-Rig
Recommend Dealer
Yes
Employees Worked With
Julian Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Caraballo
May 22, 2023 -

Concordville Subaru responded

Hi Reel-A-Rig, We appreciate your 5-star review. We are glad to hear you were satisfied with your visit. We are looking forward to seeing you soon. Take care. Sincerely, Moe Laraki - General Manager

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