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Commonwealth Honda
Lawrence, MA
1,847 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,847 Reviews of Commonwealth Honda
November 19, 2010
I will never do business with this dealer again. I purchased a 2011 Honda Odyssey on October 5th and had to wait for the car to be built and delivered. During the 4 weeks between original order and d purchased a 2011 Honda Odyssey on October 5th and had to wait for the car to be built and delivered. During the 4 weeks between original order and delivery I was told I would be called by the sales person occassionally to touch base. I never received a call from the sales person. I called several times during the wait and was always promised a call back. I never got a call back. Finally, I called the sales manager to complain and they told me there was nothing they could do to change the sales rep but that the car had just been delivered and I could pick it up. We brought the car home and my wife dented the car with the garage door. Anyway, we went back to the dealer to get the car inspected and to install the remote car starter. While we were there we asked them for a quote to fix the dent and scratch. We were quoted a reasonable price which I took to another auto body shop to confirm. We scheduled an appointment and when we arrived they had no information about our appointment. They called us later to tell us it was going to cost almost double to fix the problem. After complaining they agreed to complete the work for the original quote price. They then told me the car would be done in 3 days. On the third day we called to find out the status of the car and we were told it was going to take another 2 days. Once they completed the body work they were scheduled to apply the sealer protectant we purchased. They called us in the morning on the 5th day to tell us the car was ready. Three hours after they called we arrived at the dealer. We were told the car was not actually done and that the sales rep should have called us. We then confronted the sales rep and he told us he didn't know we had been called but he wasn't going to call us until it was done. Then he told us it was going to take another 1 1/2 hours to complete the work on the car. He didn't apologize for the inconvenience and seemed to be a little upset we even confronted him about it. There are only three things I can say positive about this experience. They are the following: 1. The car I have now is beautiful and exactly what I wanted 2. When fixing the dent they took the Commonwealth name off the car 3. It is over I'll never return to Commonwealth and I will make sure none of my family and friends go there either. More
by jcaturano
Employees Worked With
Lance Fischer
November 14, 2010
I have used Commonwealth Honda for the oil change and periodic service four times since I purchased my 2009 Odyssey new in January 2009. The quality of service is exceptional and the wait time is short. periodic service four times since I purchased my 2009 Odyssey new in January 2009. The quality of service is exceptional and the wait time is short. In spite of the fact that I live in Maryland, I wait until I am visiting North Andover and I have the service done at Commonwealth. I believe Commonwealth in the finest Honda dealership I have ever dealt with. The service representatives are excellent, especially Buddy Bernard. The mechanics present a very professional image as well and the parts department staff is outstanding. I highly recommend Commonwealth Honda to everyone I know. More
by Frandy
Employees Worked With
Buddy, Buddy Bernard
November 14, 2010
I just purchased a new Honda Pilot from Commonwealth Motors and it couldn't have been easier. I have purchased several cars from this dealership and it has always been a pleasant experience. I like th Motors and it couldn't have been easier. I have purchased several cars from this dealership and it has always been a pleasant experience. I like that I did not have to deal with any high pressure sales people or any of the typical hassles that sometimes come with buying a new car (long negotiating process, car not available). I got the car I wanted for a decent price. I would definately recommend Commonwealth Motors. More
by labsc
Employees Worked With
Franklyn
November 12, 2010
The sales person was Paul Moulaison and was very helpful and a pleasure to deal with. My sincere thanks to the Sales General Manager, Joe Grebino. There were several challenges we had to deal with in rega and a pleasure to deal with. My sincere thanks to the Sales General Manager, Joe Grebino. There were several challenges we had to deal with in regards to my trade and the loan process. He was fantastic and I will never forget what he did for me. This is my second consecutive purchase of an Accord from Commonwealth and would have no problem buying a third. More
by alopilato109
Employees Worked With
Paul Moulaison and Joe Grebino
November 11, 2010
2nd time I have been there since I bought my Accord and have always had a pleasant time...service is great...prices are great....recommend it to anyone...keep up the good work!!!:-) Commonwealth is a great have always had a pleasant time...service is great...prices are great....recommend it to anyone...keep up the good work!!!:-) Commonwealth is a great place to visit if you are around the vicinity! More
by dgarcia
Employees Worked With
Edward Nunez
November 11, 2010
Very pleased all-around with prompt, courteous service and attention. The new Honda Accord is superb and drives great. Definitely would recommend this dealership and have. Their service department far and attention. The new Honda Accord is superb and drives great. Definitely would recommend this dealership and have. Their service department far exceeds any other. Thanks to everyone at Commonwealth for their assistance in my purchase. More
by jamandymom
Employees Worked With
Kim, Charles, Gary, Kimberly Daher
November 10, 2010
Been going to Commonwealth Motors for 12 years, have bought 3 cars there and am very happy with the service! They are always pleasant and cooperative. The price for an oil change is the best around. The bought 3 cars there and am very happy with the service! They are always pleasant and cooperative. The price for an oil change is the best around. The drive through access is very convenient. Waiting room is spotless. More
by annamarie6
Employees Worked With
Rich Barboza
November 09, 2010
First I had gone to a non Honda dealer and told him that the car would vibrate when I apply the brakes at high speeds so… they did an alignment… and that did not fix the problem.. SO… called Commonwealth H the car would vibrate when I apply the brakes at high speeds so… they did an alignment… and that did not fix the problem.. SO… called Commonwealth Honda and spoke to Buddy and he asked me some questions on phone … and gave me a prognosis on the phone and told me bring the car in … brought the car in that afternoon… and Buddy told me they woujld check it out and get back to me.. within about an hour .. I heard from Buddy and he gave me his report … which almost duplicated the info on the phone when I called him… and I told him to go ahead with the work .. and told him I would want to pick up the car at 9:00 am on Saturday .. and around 8:30… am .. Buddy called me and told me my car are ready…. I picked up the car and tested the brakes on the highway.. and it did not vibrate…very pleased with the service on my Honda… and the time that they took with fixing the car and was promised the vehicle when Buddy told me… More
by jbmassachusetts
Employees Worked With
Buddy, Buddy Bernard
November 08, 2010
I am very pleased with Commonwelath Honda. I would not take my car anywhere else. I trust what they are telling me. Although , I find dealerships to be a bit pricey, I know that I'm getting the best car take my car anywhere else. I trust what they are telling me. Although , I find dealerships to be a bit pricey, I know that I'm getting the best care for my car. I also like the follow-up phone call. It makes me feel like a valued customer. More
by Ttimez2
Employees Worked With
Ed
November 08, 2010
This is the second time we have purchased a Honda Accord from Commonwealth Motors and both times we have dealt with salesperson Malcom Price. He is extremely knowledgable about the products that are offere from Commonwealth Motors and both times we have dealt with salesperson Malcom Price. He is extremely knowledgable about the products that are offered. Both times he was pleasurable to work with and gave us his complete attention while we made our decision. Would recommend Malcolm highly to others who go to Commonealth Honda. Commonwealth is a big dealership that offers many different vehicles. We have enjoyed our relationship over the past year with them and would recommend them highly to others. More
by RHBorden
Employees Worked With
Malcolm Price, Malcolm Price
