Columbiana Ford

Very Friendly Car Dealership. Kim Berban was very nice and easy to work with. Aaron made the finance part easy. Detailing of some parts of vehicle was poor compared to vehicles I have bought from other de and easy to work with. Aaron made the finance part easy. Detailing of some parts of vehicle was poor compared to vehicles I have bought from other dealers. Overall I was satisfied with Dealership . More

The people were nice, or Salesman was helpful, however we were very disappointed in how dirty it was at delivery. It smelled like smoke on the inside that was covered up by an air freshener but freshen it d were very disappointed in how dirty it was at delivery. It smelled like smoke on the inside that was covered up by an air freshener but freshen it did not. There was tobacco in the center console and food crumbs under the front seats. Also we had to take it back twice to get the rust on the doors painted, the first time we were told it was done but nothing had been done to it when we picked it up the next day. We live an hour away so time lost. More

Was very pleased with Kimberly in sales and Aaron in Finance. Everbody was very helpful. They worked with us so we could drive home in the truck we wanted. We will recommend Columbiana Ford to anyone lo Finance. Everbody was very helpful. They worked with us so we could drive home in the truck we wanted. We will recommend Columbiana Ford to anyone looking to buy. More

Pretty busy place the service guy was very good at listening to my problem and then trying to fix them. The parts guy also was very helpful listening to my problem and then trying to fix them. The parts guy also was very helpful More

I had a terrible experience at this dealership. I would never recommend them to anyone. I live in Pennsylvania and drove 45 minutes to this dealership in Columbiana, OH. The first time I was there the sa never recommend them to anyone. I live in Pennsylvania and drove 45 minutes to this dealership in Columbiana, OH. The first time I was there the sales person, Kimberly was friendly and helpful when I test drove the 2020 Ford Escape. I had a little trouble getting the financing. Then when I was able to get the financing to go through and thought that the dealership had crossed all the T’s and dotted all the I’s. Went and to pick up my car, when the sales person, Kimberly was showing all the features, my boyfriend knew more about all the features then she did. They did not give me the code for my keyless entry and was promised that she would get it fo me. Well that never happened and I will have to have another dealership get it, when I take my suv there to get inspected. What ever she would do, she never followed up on. A week and half later after I thought all of the transactions were finished, Kimberly called me and said very rudely that there was a problem with my payoff total for my credit union to payoff my trade in. She acted like a debit collector, and how I was going to take care of the rest of the money I owed them. At the time I was at work, and I couldn’t talk. I was very upset, I have never been treated like that before by a place where I was making a purchase. When I got home, I called the dealership and talked to the sales manager, Russell. He was very nice and worked with me and solved the issue. Now I am trying to get my plates transferred and that also has been hassle for me. I feel if they are going to sell cars to people from out of the state of Ohio, they need to learn neighboring states Department of Transportation rules. The only positive thing that came out of this transaction is I love my 2020 Ford Escape in my favorite color. More

Rod was awesome best car buying experience ever. Differently would buy another car from Rod and I live an hour 1/2 away. Aaron was awesome too got us a great finance rate. Differently would buy another car from Rod and I live an hour 1/2 away. Aaron was awesome too got us a great finance rate. More