Columbiana Ford

Genuinely floored by how rude the general manage Joe was. My parents purchased a 42k Cadillac over 3 weeks ago. They were told the sunroof was being repaired and it would be delivered in 3 days. After 3 week My parents purchased a 42k Cadillac over 3 weeks ago. They were told the sunroof was being repaired and it would be delivered in 3 days. After 3 weeks and countless phone calls it turns out the Columbiana ford mechanic fried the entire electronics system in the car and they have been trying to cover it up. We discovered this by finally talking to the local Cadillac dealership. My parents have been very stressed about this entire ordeal. When I tired to talk to Joe, he immediately began interrupting me and was EXTREMELY unprofessional, arrogant, and rude. He eventually hung up on me. My parents have been making insurance payments and waiting on this car for almost a month. The entire dealership doesn't answer the phone. Nobody will give the owners name. I am currently hiring a lawyer for my parents because this has been so gross and horrendous for them. What an unbelievable experience. Some of the most horrendous customer service I've ever experienced. Everybody involved should be absolutely ashamed. There is no reason that buying a car should be this stressful. There are many other dealers where you will get better service and much less headache. Entitled dealerships like this one with salesmen who got an inflated ego from the pandemic vehicle shortage need to go out of business. They treat you like it's a privilege to purchase a vehicle from them. No respect for the customer. More

Took my van in for speedo recalibration, was told it was good. Returned to have it done again on the same day after finding it to still be incorrect. Was told it was good and the service tech drove it and v good. Returned to have it done again on the same day after finding it to still be incorrect. Was told it was good and the service tech drove it and verified it. Service writer asked me to come outside with him to show me that his service dept. smashed the front of my van with another customer vehicle. After all of this , while I was driving home I found the speedometer was still incorrect by checking it with the GPS on my phone. I called to tell the service dept. it was still wrong and that I would like my money back. They advised me that they warned me that it might not work when I took it in and no refund would be issued. Still waiting to see if my van will be fixed and if the work will be of any quality. Columbiana Ford service dept. did advise me that they would make it right. I will follow up when repairs have been made. More

Columbiana Ford went above and beyond all my expectations. My sales lady, Carrie Kukulka, was the best sales person I have ever had. Finance department also was tops in getting me a great rate f expectations. My sales lady, Carrie Kukulka, was the best sales person I have ever had. Finance department also was tops in getting me a great rate for my 2024 Ford Maverick. I highly recommend Columbiana Ford fir your next vehicle. They have completely won my business. More

Since I have bought what was my dream truck I have been through literal xxxx . My fiance and I had to pay 3675.00 in taxes to get license plates. Tom the general manager openly admitted that he and the dea through literal xxxx . My fiance and I had to pay 3675.00 in taxes to get license plates. Tom the general manager openly admitted that he and the dealership made a mistake as well as ford motor company however they chose to not have a real conversation. I am constantly told I will be called back and then nothing. I simply want resolve and I have been patient and respectful More

John and Josh were incredibly patient, knowledgeable, and honest with an unexpected but necessary purchase #FordTremor honest with an unexpected but necessary purchase #FordTremor More

The dealership I purchased my Ford Edge from has closed. I still have Ford pass points left to pay for my oil change. Columbiana Ford was helpful in seeing that I could use those points. Nice waiting r I still have Ford pass points left to pay for my oil change. Columbiana Ford was helpful in seeing that I could use those points. Nice waiting room. More

Everyone was very helpful and nice. No pressure, very professional. It was a very easy process. No pressure, very professional. It was a very easy process. More

I just bought my Ford Ecosport from Carrie at Columbiana Ford. She made the whole purchase go smoothly. I wasn't keen on buying a used vehicle , usually buy a new one but I had a price range I needed to sta Ford. She made the whole purchase go smoothly. I wasn't keen on buying a used vehicle , usually buy a new one but I had a price range I needed to stay in. I was impressed with the whole team there, they listened to me and treated me like I was somebody. They listened to what I had to say and didn't treat me like I didn't know what I was talking about and that made this whole transition go smoothly. And then Carrie called and checked on me 2 different days to see how I was doing with the purchase and that was so much appreciated. More

I just bought my beautiful Ford Edge from Big John at Columbiana Ford. He made the whole process of purchasing my car smooth and simple. Very friendly and no pressure. Would definitely recommend Big John Columbiana Ford. He made the whole process of purchasing my car smooth and simple. Very friendly and no pressure. Would definitely recommend Big John and Columbiana Ford. More

I went to multiple different dealerships (not just Ford) and this was the only place that I truly felt like I was being listened to and made a priority. I don’t know if it was because I was a single woman o and this was the only place that I truly felt like I was being listened to and made a priority. I don’t know if it was because I was a single woman or what but they made me feel better about this big step. More