Columbia Acura Inc

Great experience with service. Only challenge is scheduling on the app and then making changes results in some miscommunication. For example, I had scheduled service for Nov 2, b Only challenge is scheduling on the app and then making changes results in some miscommunication. For example, I had scheduled service for Nov 2, but had to change- text message communication was set for Nov 13...however sitting in the airplane on Nov 2 got a call saying they were headed out to drop my valet car off. Then the time was delayed due to shortage of cars. Overall service was quick and painless, just need to button up the scheduling and valet process. More

Pleasant experience. Great service from everyone at the dealership. Took their time and made sure all my questions were answered. Bought a Hyundia Palisade, not a Acura Great service from everyone at the dealership. Took their time and made sure all my questions were answered. Bought a Hyundia Palisade, not a Acura More

Very responsive and knowledgeable service Advisors. Was in and out in a respectful time frame. Was in and out in a respectful time frame. More

I received excellent service from the car wash. They washed my car thoroughly and took great care of it, along with a great oil change process. They washed my car thoroughly and took great care of it, along with a great oil change process. More

The whole experience was quick and painless. Everyone I ran into was helpful and kind. Everyone I ran into was helpful and kind. More

Excellent experience! Everyone was great and took great effort to find the vehicle perfect for me. Process was easy and fast. Everyone was great and took great effort to find the vehicle perfect for me. Process was easy and fast. More

The guys in service we super helpful when I didn’t know how to fix my electronic display! Thanks For going above and beyond! how to fix my electronic display! Thanks For going above and beyond! More

Recommended new filter not needed (just done previous visit), then overchaged for it. Unprofessional staff at the intake desk, took call from cell phone while helping us. Unpleasant staff at payment wind visit), then overchaged for it. Unprofessional staff at the intake desk, took call from cell phone while helping us. Unpleasant staff at payment window, acted like we were a bothering her and barely said any words to us. Other customers complained about mistakes and wait time while we were there. Glad we are moving, we will not be back. More

Dropped my car off a little ahead of time. They got to work on it very shortly thereafter. I received a call when ready and the car was waiting when I arrived just after noon. They got to work on it very shortly thereafter. I received a call when ready and the car was waiting when I arrived just after noon. More

From entry to exit this was yet again a smooth, pleasant experience! Love the remodel! Going in the glass enclosed service space made it very easy to speak with the staff. The seating area with desk space, experience! Love the remodel! Going in the glass enclosed service space made it very easy to speak with the staff. The seating area with desk space, tvs, open seating were clean and comfortable. Getting the status update and service recommendations also helpful. Great job! More