Columbia Acura Inc

I appreciate the communication and also finding me a rental so I could go and from work. rental so I could go and from work. More

The work was done promptly and efficiently. The waiting area was clean and comfortable. Brindle did an excellent job of helping me get the work scheduled initially and letting me know as soon The waiting area was clean and comfortable. Brindle did an excellent job of helping me get the work scheduled initially and letting me know as soon as the work was completed. More

Brian Lawson was very knowledgeable and great to work with. The sales process was no pressure and informative. with. The sales process was no pressure and informative. More

Another excellent experience at Columbia! Jamey, Allen, Tyler and Zack continue to provide a high level of service. I never have to initiate contact for a status update on my vehicle - they Jamey, Allen, Tyler and Zack continue to provide a high level of service. I never have to initiate contact for a status update on my vehicle - they always keep me informed. Can’t be happier with the service I am receiving! More

They were understaffed, and they are telling me after 35k miles I have thousands in repairs to breaks and tires. I bought this car from them. I reached out to the dealership, and said they would get the dire miles I have thousands in repairs to breaks and tires. I bought this car from them. I reached out to the dealership, and said they would get the director involved, that has not yet happened. Very disappointed in my experience. The service members were nice about it taking over 4 hours, but when your own service team is telling people these brakes give out after 35k miles, there's red flags everywhere. I have been a Hyundai owner my whole life, as is my family. Unless there are changes, this is my last Hyundai I will ever purchase. More

Friendly, great efficient customer service. Dealership have my car a car wash and I appreciated it! Dealership have my car a car wash and I appreciated it! More

Completely reliable as to what needs to be done, timely, helpful, good explanations, and simply delightful people. helpful, good explanations, and simply delightful people. More

Great timely service , great environment ! All service completed as planned and no follow-up issues All service completed as planned and no follow-up issues More

Greg Schaefer is the BEST salesperson to deal with at Columbia Acura. Jaime and Alan in Service at bar none… the best! Columbia Acura. Jaime and Alan in Service at bar none… the best! More

Worst service experience EVER! Scheduled an appointment for an oil change and tire rotation for Tuesday 4/30 at 10:30 am. Figured a standard inspection of the vehicle's tires, br Scheduled an appointment for an oil change and tire rotation for Tuesday 4/30 at 10:30 am. Figured a standard inspection of the vehicle's tires, brakes, fluid levels, filters, etc. would be completed as part of the standard service. Dropped the vehicle off at 8:45 am, then got a ride to work. Never received a call, so stopped by the dealership at 1:30 pm to see if the vehicle was done. Oil changes take an hour at most. Service Rider said "oh, we haven't even looked at it yet!" So you have had the vehicle since 8:45 am, appointment scheduled at 10:30 am and YOU HAVEN'T EVEN DONE THE SERVICE? Said they would call when it was ready. Service rider did call to let us know, the brake pads need to be replaced. Said "ok, we'll go ahead and have that done" Service rider "we will have it done by 5 pm today." "Ok, well we won't be able to pick it up tonight, as we have kids activities (baseball, volleyball, etc.) we'll have to pick it up in the morning. Wednesday morning 5/1, I get a ride from my home to the dealership. The Service Printer was broken, paperwork wasn't ready, took over 30 minutes to "Pick Up" my vehicle. Drove my dog to a grooming appointment and reviewed my invoice. Guess what...NO OIL CHANGE / TIRE ROTATION. The Oil Change and Tire Rotation was why it was originally brought in for service. OMG. Call up to service, they asked me to bring it back and they would do it. I said, you need to do this service FREE of charge and within an hour. They completed the service AND CHARGED me for TIRE ROTATION. Absolute circus and clown show. I expect something to be either refunded or the brakes discounted. If not, I will be taking this story to social media and possibly that "Don't Waste Your Money" guy. More