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Columbia Acura Inc

Cincinnati, OH

4.6
2,287 Reviews

10979 Montgomery Rd

Cincinnati, OH

45249

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Showing 2,287 reviews

November 17, 2023

Friendly and knowledgeable staff for Genesis. Looking forward to the move to kings automall and a dedicated Genesis dealership. More

by ERIK3PUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
November 17, 2023

The Service desk (Austin and Tyler) have been outstanding and courteous. However it took 30 minutes to get my car after I paid my bill. Not sure who is responsible for that. More

by DMALLOY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin, Tyler, Jon McFarland
November 17, 2023

Austin was very helpful and got my oil changed and tires rotated in 45 minutes. More

by TMGXCP
Recommend Dealer
Yes
Employees Worked With
Austin
November 17, 2023

The service center is fine. The dealership is disappointing. Follow up was non existent as we had to be proactive every step of the way. Expected more from a luxury car dealersh More

by LEILAONTHEROAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
November 17, 2023

Great great great 👍👍👍👍👍ok ok ok ok ok ok ok ok okay ok okay ok ok More

by CAINNC11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sales
November 17, 2023

Good communication. Good customer service. Allen from service department kept me step by srep updated. More

by RA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellen Williams
November 17, 2023

service desk very responsive and helpful Clear information provided and explanation of the activities to be done More

by ENRICO.BONDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
November 17, 2023

Some confusion at service desk on service intervals for free svcs and how a shorter mileage is recommended but costs me More

by BASTINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
November 17, 2023

Fast scheduling. Fast service. Great atmosphere. 1 2 3 4 5 6 7 8 9 More

by ALEXCINATI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
November 17, 2023

Love the remodel. People are attentive and friendly. Love the express oil changes they are quick and convenient. More

by jdegroff4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
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