Columbia Acura Inc

Excellent service once I was able to actually make the appointment. The AI service when calling 6 different times over a two week period was horrible. I prefer speaking to a human not a computer that clai appointment. The AI service when calling 6 different times over a two week period was horrible. I prefer speaking to a human not a computer that claims I will receive a call back but never did. More

Always a great experience. Columbia Acura provides top-notch care for my vehicle, is very transparent and nice to work with. Columbia Acura provides top-notch care for my vehicle, is very transparent and nice to work with. More

Excellent and easy to work with. Very informative, transparent and responsive. I dreaded going to buy a new car but this dealership and my salesman made it comfortable and I left fee Very informative, transparent and responsive. I dreaded going to buy a new car but this dealership and my salesman made it comfortable and I left feeling very good about the whole experience. More

Terrible response to customers. They burn through service manager and customer liaisons. The recent two new customer service people are overwhelmed and new. I called, voicemail(2 They burn through service manager and customer liaisons. The recent two new customer service people are overwhelmed and new. I called, voicemail(2x) and texted (their system preferred method) 5 times with no reply to change my appointment. Had to learn the on-line self scheduling where I canceled one appointment and set up another. Unfortunately, there are no alternatives for Genesis otherwise I would be exploring another dealership. Every time they change my oil I remind them to reset the service reminder yet I almost every time have to do it myself after. More

Pleasant shopping experience with no pressure to buy or adding accessories. Salesman very knowledgeable and would buy again from them adding accessories. Salesman very knowledgeable and would buy again from them More

Jaime was great to work - he was professional, friendly, and he wasn’t pushy. Thanks! and he wasn’t pushy. Thanks! More

Craig was great to work with. He made purchasing a used vehicle smooth and without any pressure. He was a pleasure to work with!! He made purchasing a used vehicle smooth and without any pressure. He was a pleasure to work with!! More

Thank you very much for servicing my G70! The service advisor was helpful, friendly and parts center had the part I needed!! The service advisor was helpful, friendly and parts center had the part I needed!! More

Excellent Service Department. Great communication, friendly and welcoming employees. comfortable waiting area. Easy to schedule appointments. Great communication, friendly and welcoming employees. comfortable waiting area. Easy to schedule appointments. More

Completed all work in timely manner. Service was professional and thorough. People were on time. Service was professional and thorough. People were on time. More