Colonial West Chevrolet of Fitchburg - Service Center

Wonderful experience in today's busy world. We had a great experience from service to sales. Service department polite and knowledgeable. Luke was very knowable about the car and was more than w We had a great experience from service to sales. Service department polite and knowledgeable. Luke was very knowable about the car and was more than willing to go over and review technology for us. More

Fantastic dealership Their service department kept our 2004 Chevy Cavalier running for more than a decade. Then when it was finally time to let that car go, buying a new v Their service department kept our 2004 Chevy Cavalier running for more than a decade. Then when it was finally time to let that car go, buying a new vehicle (we got a 2016 Cruze) was a painless experience - and we still go to that service center, they've been nothing but great to us for years now. More

Oil change and tire purchase I have gone to Colonial numerous times and each time I found it to be a pleasant experience. Staff is helpful and courteous and honest. I have gone to Colonial numerous times and each time I found it to be a pleasant experience. Staff is helpful and courteous and honest. More

Swift and professional!! Scheduled an oil change for the very next day. When I arrived for my appointment every employee was very courteous and professional! Oil change was Scheduled an oil change for the very next day. When I arrived for my appointment every employee was very courteous and professional! Oil change was quickly done in under forty five minutes! I was very pleased with my experience with Colonial West! More

Very pleased Very professional and welcoming environment. I was offered a shuttle ride home and they also picked me up when my truck was ready. (4 miles) Very professional and welcoming environment. I was offered a shuttle ride home and they also picked me up when my truck was ready. (4 miles) More

Excellent service. Work done sooner than told. Always have my oil changed here, excellent work. Brought in truck today for replacement of tires, front end alignment and transmission flush. Was give Always have my oil changed here, excellent work. Brought in truck today for replacement of tires, front end alignment and transmission flush. Was given price, timeframe of work, price came in lower and truck was done sooner than told. Great job. I’ll diffinitly use this dealership for all things needed for my vehicles. More

Nice Service people at Colonial West $50 for oil change, lube and tire rotation is excellent. I don't even bother doing it myself anymore. Great dealing with the guys and gals there, ve $50 for oil change, lube and tire rotation is excellent. I don't even bother doing it myself anymore. Great dealing with the guys and gals there, very friendly and knowledgeable. More

Quick and Courteous Service Everything from making the appointment for service, dropping vehicle off the day before, to picking up my vehicle was the easiest I have ever experien Everything from making the appointment for service, dropping vehicle off the day before, to picking up my vehicle was the easiest I have ever experienced. They called when completed. Would definitely recommend this dealer and will be bringing my vehicle there in the future. More

Dishonest My 2017 Chevrolet Cruze was leaking water into the trunk. They had my vehicle for 6 days before they found the leak and made the necessary repairs. Tu My 2017 Chevrolet Cruze was leaking water into the trunk. They had my vehicle for 6 days before they found the leak and made the necessary repairs. Turns out the water was coming in from the spoiler. I picked up my vehicle a day after we received 18 inches of snow. My car was obviously covered in snow and ice from the storm so I did not notice anything out of the ordinary. Come to find out I have a deep scratch about 10 inches right along the spoiler. I called and spoke to the service manager. He insisted the damage did not come from his department. This damage was not there prior to them servicing the vehicle and they refuse to make things right. I would not recommend this dealership to anyone. I understand that accidents may happen but to not have a person/business own up to there mistakes is just not good business. More

Outstanding Servive I recently brought in my mothers car for service. Jeff Chandler and his team did a tremendous job repairing the car at an exceptional price. I can't I recently brought in my mothers car for service. Jeff Chandler and his team did a tremendous job repairing the car at an exceptional price. I can't thank them enough. More