Colonial West Chevrolet of Fitchburg

Bought a new 2009 Traverse have had nothing but trouble misfiring, front end work twice, timing chain, defrost went twice, leaks from fire wall, changed carpet twice, new tranny last year, in right now fo misfiring, front end work twice, timing chain, defrost went twice, leaks from fire wall, changed carpet twice, new tranny last year, in right now for tranny and leaky power steering, keep having trouble with their extended warranty, they only want to pay if I bring it back to them But I moved an hour away. But they gave us a couple of free oil changes so I guess I shouldn't complain. More

Very nice people and they really work well with making the customer happy. We went in not expecting to afford the vehicle we wanted but they made it happen! Terry Locher was a great salesman and very kno the customer happy. We went in not expecting to afford the vehicle we wanted but they made it happen! Terry Locher was a great salesman and very knowledgeable. More

I was dreading shopping for a car......I never feel like I know what I am doing and I always feel like I am getting taken advantage of. But that all has changed. I purchased a '09 Lexus from Colonial West I know what I am doing and I always feel like I am getting taken advantage of. But that all has changed. I purchased a '09 Lexus from Colonial West in Fitchuburg on January 11,2013. It was by far the most pleasant expierence I have ever had at a car dealership. The staff was kind and courteous, Carlos Silvera made me feel informed and comforatable. I couldn't wait to sign on the dotted line. It's been about a month and I love my car and my payment is managable. I never thought I could afford a lexus! So excited! Big thanks to Carlos and all the crew at Colonial West... I will never go anywhere else to buy a car. More

It was a pleasure to work with Jeff he is a very friendly person and helpful. i will recommend him with all my family and friends i will let them know my awesome experience that I had today. person and helpful. i will recommend him with all my family and friends i will let them know my awesome experience that I had today. More

We visited Colonial West to look at a vehicle we had seen on Autotrader.com. After calling and speaking with Jose Sarita to confirm the vehicle was available, we made the hour drive to Fitchburg. My husban on Autotrader.com. After calling and speaking with Jose Sarita to confirm the vehicle was available, we made the hour drive to Fitchburg. My husband and I have been to four dealerships over the past few months to look at a similar vehicle to the one we ultimately purchased at Colonial West. We found them to be more reasonable and realistic, they worked with us to reach a sales price and warranty option that was comfortable for us. Jose was a pleasant and helpful sales person who make the entire transaction as easy as possible. We would definitely recommend, and return to Colonial West in the future. More

I needed to purchase a new "used vehicale for my company. I purchased from Jeff a year ago and he was a nice young man to deal with no pressure. I was very happy when I found out he still worked t company. I purchased from Jeff a year ago and he was a nice young man to deal with no pressure. I was very happy when I found out he still worked there. He will get my business in the future. More

I would recommend Jose highly to my friends. He was extremely professional and well informed about the truck we were considering purchasing. Terrence Mara is the registered owner of this new truck we d extremely professional and well informed about the truck we were considering purchasing. Terrence Mara is the registered owner of this new truck we decided on. To be honest, we were just out for the first time to consider a new truck. Because of Jose's manner and knowledge, we ordered the truck from Colonial the next day. Your dealership is lucky to have such a great salesman. Judy Noonan and Terrence Mara More

I came in to look at the Captivas I saw online, and enjoyed working with Will very much. He helped me compare the different options on each vehicle, 6cyl vs 4 cyl etc. They were able to look over my enjoyed working with Will very much. He helped me compare the different options on each vehicle, 6cyl vs 4 cyl etc. They were able to look over my trade in and gave me exactly what I wanted for a trade value. I am very happy with my 2012 Chev Captiva and with my sales guy Will. Thanks! More

My wife and I decided that we had outgrown our convertible and needed a more practical vehicle. In Paul Smith's absence, Will Bryan did a great job at understanding what we were looking for and r convertible and needed a more practical vehicle. In Paul Smith's absence, Will Bryan did a great job at understanding what we were looking for and recommended the vehicle that would meet our needs. He clearly described the avaiable options and technology for the new Malibu ECO and after a test ride and great price we were sold. Working with Carlos, he did a thorough job at processing all of the paperwork to complete the sale and financing. We picked up our new Malibu the next day and we are completely satisfied. This is our third vehicle that we've purchased from Colonial West Chevrolet and highly recommend this dealership to anyone looking for a great value and to deal with a courteous and professional group. More

This was one of the best car buying experiences I have ever had. I actually had a good time. Jeff was great, gave me excellent information and Gino was very accomodating.Overall it was excellent. I will r ever had. I actually had a good time. Jeff was great, gave me excellent information and Gino was very accomodating.Overall it was excellent. I will recommend you highly. I had no intention of purchasing a car this day but I had to have this car. Thank you very much for the good time and great deal. More