Colonial West Chevrolet of Fitchburg

I was in need of a used car and after shopping around with other dealers, I found the car and the dealership that I could work with. Both the General Mngr @ Colonial West Chevrolet, (Jeff Chandler), with other dealers, I found the car and the dealership that I could work with. Both the General Mngr @ Colonial West Chevrolet, (Jeff Chandler), and the salesman, ( Paul Smith), are top notch professionals who worked w/ me to make sure the car that I was interested in and eventually bought was what I wanted and was in top condition before it was sold. Additionally, after purchasing the car and drving it, I had several questions concerning the continuation of Satellite Radio and On Star Coverage -as well-as the differences between this vehicle's options that includes traction control and stabilli trak and how each performs in good and bad weather,(snow). Paul Smith took the time to explain each of these features and if he did not have a direct answer, researched the question and called me with the answer. Jeff Chandler spoke to me and wanted to make sure that I was satisfied with the car before it left the dealership -as a thorough inspection on the car was done and a determination was made of any work that was needed to be done on the car ,( a battery was installed ), and minor touching up ,(of the body), was completed. In fact, I asked to have the car put onto the lift to view the underneath and it was done ! All in All, I would recommend this dealership for their all around service . More

Came to Chevy because I know some great people here. Carlos Silvera, Ivy Shomphe, and Geno Neagle. They always treat you with kindness and professionalism. Bought a13 Chevy Cruze last year, and now my f Carlos Silvera, Ivy Shomphe, and Geno Neagle. They always treat you with kindness and professionalism. Bought a13 Chevy Cruze last year, and now my family has grown and needed something much bigger. Ivy got me a great deal on a 14 Chevy Equinox! My family loves it!. Awesome staff!! More

My car was due for service, oil change, tire rotation, etc. I went online to Colonial West Chevy's website and made an appointment right online, received a confirmation email and I was done. Fast, easy, etc. I went online to Colonial West Chevy's website and made an appointment right online, received a confirmation email and I was done. Fast, easy, and simple to use. Chris Taylor made it easy and fast when I arrived, all I had to do was give him my last name and the keys. I also worked with Ivy S. and she was just as pleasant and friendly as always. Colonial West Chevy makes it easy! More

My daughter was shopping for a new car and asked me to test drive a few and let her know what I thought. When I got to Colonial West, I told Terry that I was only test driving the vehicle for her and beca test drive a few and let her know what I thought. When I got to Colonial West, I told Terry that I was only test driving the vehicle for her and because she lived in San Diego, he would not be making a sale. Well that did not stop Terry. We test drove a Spark and a Sonic. Terry spent over 2 hours with me, going over all the features of each vehicle. He went above and beyond all my expectations. Ashley bought the Sonic and loves it. Thanks Terry! Bob Kenney More

Excellent crew at Colonial West Chevrolet. Very friendly knowledgeable and most importantly HONEST staff. Everyone I dealt with was extremely helpful in purchasing a car and let me do so at my discretion. I knowledgeable and most importantly HONEST staff. Everyone I dealt with was extremely helpful in purchasing a car and let me do so at my discretion. I would highly recommend this dealer to any of my friends or family. More

I was in a situation where I needed to purchase a new car I was in a situation where I needed to purchase a new car quickly. A friend recommended Colonial West Chevrolet because I was interested in t I was in a situation where I needed to purchase a new car quickly. A friend recommended Colonial West Chevrolet because I was interested in the Cruze. I was expecting a very stressful experience, but as soon as I walked in the door the Manager, Jeff Chandler, welcomed me and made me feel very relaxed with his friendly manner. He introduced me to my salesperson, Steve Silvera, who was awesome to work with. Steve was friendly, very patiently answering my many questions about the features on my new car, and took care of all the paperwork needed to get my car on the road. The overall experience was much better than I expected thanks to Jeff and Steve. I had been pricing new cars for a while, and the timing was right because I was able to take advantage of their special price for President's Day. I love my new Cruze and I thank you, Jeff and Steve, for making this purchase a happy experience. More

I had a very positive experience at Colonial West. I had been shopping for cars for several months, and found nothing that I liked. My parents were buying a new car, and we're referred to Colonial West by a been shopping for cars for several months, and found nothing that I liked. My parents were buying a new car, and we're referred to Colonial West by a friend. So I went with them to look at the car they were going to buy. I was walking around the car lot as my parents were signing paperwork, and noticed a 2011 Hyundai Sonata on the lot. I had always wanted a Sonata too but never really found one I liked with a decent price. This one was priced good and had many options I desired, including heated leather seats. I wasn't there shopping for a car myself, but I inquired about the Hyundai. The sales rep told me it was on deposit, so I figured that was the end. I got a call from the sales rep 2 days later on Monday evening saying that the car had been taken off deposit and was available. I went right down to the dealership after work, and was able to test drive it in the snow. It exceeded my expectations greatly in the winter driving, and had low miles and was in great shape. So Paul, the sales rep, took care of everything for me and in less than 24 hours I was able to drive the car home with me. It was a seamless experience for me. It was great service and the staff was very friendly. The positive rating is because they didn't shove the car in my face nor pressure me into buying. They let me decide what I needed to do, and went off of that. I was a little disappointed that my old car got little for trade, but I can't be that upset as it was an older car with problems on the horizon. I know that buying a Hyundai from a Chevy dealer seems a little off, but the experience was great and the transition to the new car was very seamless! More

Got a great car at a great price. Jose Sarita and Ivy Shomphe were very helpful and knowledgeable. Will definitely be coming back for my next car purchase. Shomphe were very helpful and knowledgeable. Will definitely be coming back for my next car purchase. More

The staff at Colonial West Chevrolet is absolutely amazing and they all make you feel so welcomed while you are there. Ivy helped my boyfriend and I get a car quick and easy at the price we wanted all amazing and they all make you feel so welcomed while you are there. Ivy helped my boyfriend and I get a car quick and easy at the price we wanted all while we were having a truck serviced through them! We cant thank Jeff and Ivy enough for finding us the car we wanted at the price we wanted, not to mention how pain free the process was. Ivy made the process enjoyable for us and went out of her way to make us feel "at home" while we were there. The service department did a great job on our truck (as always) and the finance department got everything squared away for us!! I am so happy to have purchased a car through Colonial West and I can honestly say I feel very comfortable knowing that they will take care of us! I have already recommended them to all my friends and family! THANK YOU COLONIAL WEST! More

My experience at Colonial West has changed my feelings on car buying. Usually the whole process is so stressful but not here. Ivy Shomphy was my Sales Associate, and i couldn't get the car i had wanted from car buying. Usually the whole process is so stressful but not here. Ivy Shomphy was my Sales Associate, and i couldn't get the car i had wanted from the begining for my own reasons, but found me a car i actually like better! Her Customer service was top notch. I would recomend them to anyone. If you're in the market for a new car go see Ivy. She's amazing!!! More