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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,372 Reviews
Today: 7:30 AM - 1:00 PM Closed Now
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1,372 Reviews of Colonial Volkswagen of Westborough - Service Center

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March 27, 2025

The process was quick and easy and I was in and out in the two hours. They said it would take. More

by mbkindred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

Jon is always great to deal with, straight and to the point and answers your questions from a place of knowledge. The service was completed ahead of time and close to projected cost. More

by MCAULIFFEWAYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

Fast and prompt customer service. Jon at service department is knowledgeable and provides excellent customer service. More

by equas.sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Gloss
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

15 year relationship, then gone for 7 years. it was like I never left. Made me feel at home, exemplified concern for my self as well as my vehicle. More

by ronaldwrobinson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

Working with Dylan is a pleasure. He is honest and trustworthy. He always takes good care of me. More

by R.STRAKUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2025

Professional and thorough, drop off and pick up were easy, communication was great, easy, provided options and worked with me. More

by sarahboffoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2025

The crew at Colonial Volkswagen excells at communication and being thorough! I am absolutely impressed with their work! More

by Rcdelauder
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2025

It was just scheduled for a factory recall but I was surprised they didn’t perform simple Check of fluids while The car was there for over 6 hours They did wash the car though so that’s was a nice More

by kmc5674
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2025

They make service easy and efficient for us. Also you don't feel like you are getting taken to the cleaners. More

by rob@strechay.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2025

Exceptional service department! High level of communication is much appreciated. Clear pricing and expectations. Fortunate to have this dealership nearby! Consistently 5 Star across More

by RKOMMEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.