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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,404 Reviews

1,404 Reviews of Colonial Volkswagen of Westborough - Service Center

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January 28, 2025

Excellent customer service Regular updates Provided detailed explanation of work being performed Completed in a timely manner More

by RB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2025

Excellent service. They were efficient and communicated well throughout the process. I have had my vehicle serviced at other dealers and Westboro is by far the best loc More

by nate120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2025

I’ve purchased new but never leased before. Adrian made the leasing process for me very simple and easy to navigate. Found the trim level and color of car I was looking for. Answered all my More

by Matthew
Recommend Dealer
Yes
Employees Worked With
Brendan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Minervini
January 25, 2025

Though I now live 1:40 minutes away the level of service and trust I’ve built with Bill McGrath and his team continues to make the trip worthwhile. More

by JEFF
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

We've been customers for 13 years and we still come back. That is an indication of how exceptional this service team is. More

by SUSAN_DAVIDSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

Professional, timely, good follow through. Thanks Bill and Billy. You guys are the best ever. More

by NancyG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy, service manager
January 22, 2025

Very easy and convenient to have my atlas serviced at the dealer. Professional and courteous More

by SETHH.MILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2025

Dealership and service department were great, but VW corporate needs to stop being idiots and respect dealership hours when offering booking hours for customers. Created an entirely unnecessary situatio More

by SMIKHAEL93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

Bill is always been on top of my concerns,now go to guy in service More

by kuya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

The experience was above and beyond. I really appreciated the updates with video included. Thank you. More

by DAVIDCOTE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renato Lima
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Gallagher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Magaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
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