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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,435 Reviews

1,435 Reviews of Colonial Volkswagen of Westborough - Service Center

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August 04, 2025

My experience at VW was great. It was Quick service. Informative, friendly, helpful, easy. Great experience! Thank you! More

by lhuynh
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2025

Great service department! ! Always helpful and informative. They never try to upsale you. Sales group is very helpful too More

by ABRUEHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2025

I have been a customer of this dealership ever since I purchased a car from them in November 1994. (At that point in time, they were actually Roy Rioux, the predecessor of Colonial VW.) The salesmen wer More

by LANGDON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2025

They communicated via text about reminders and throughout the service. They were very thorough and professional. More

by Magma508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2025

Great customer service skills. We felt welcomed and responded to. He is exceptional in terms of our history with service departments! More

by WDZIMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2025

Thank you to the team! Great service and we appreciate all of your help very much. More

by SHEILABEAILBRIDGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

Service department is awesome! They’re the reason why I’ve bought consecutive cars here. More

by TAMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2025

Wheels whee all greasy from being rotated and had to bring car back because a air pressure sensor wasn’t re set More

by beaver8451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Fallon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2025

I continue to say it is the best service department around. We have been a customer for over 20 years. More

by JOHN.GNIADEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

Always professional and honest. I've bought and serviced my cars here for over 12 yrs. More

by SCOBURN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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