Colonial Volkswagen of Westborough - Service Center

I would have gave it 5 stars except the dealership washed my car without my knowledge and it was absolutely terrible to say the least! My husband had to come to my employer and clean all my windows, i washed my car without my knowledge and it was absolutely terrible to say the least! My husband had to come to my employer and clean all my windows, it was so bad. There were marks everywhere on my vehicle, it was actually embarrassing to drive. I have ceramic coating on my vehicle for a reason, I only go through touchless car washes if absolutely necessary, it really concerns me that someone this careless was touching my vehicle with the salt and sand. I did call Dylan and he offered to detail my vehicle, but it’s very inconvenient to leave it for a day with no transportation to and from work. I live an hour away and work 1/2 hour away. Dylan was absolutely fantastic with my visit to service from beginning to end. I just wish they had not attempted to wash my car, it was horrendous. More

The salesman was very helpful and patient, explaining the new car features and operation of the car new car features and operation of the car More

The entire crew at Colonial VW of Westborough has gone above and beyond my expectations. They have treated me and my vehicle as though we are the only priority they have at that time. Thank you for your above and beyond my expectations. They have treated me and my vehicle as though we are the only priority they have at that time. Thank you for your excellence. More

The process was quick and easy and I was in and out in the two hours. They said it would take. the two hours. They said it would take. More

Jon is always great to deal with, straight and to the point and answers your questions from a place of knowledge. The service was completed ahead of time and close to projected cost. point and answers your questions from a place of knowledge. The service was completed ahead of time and close to projected cost. More

Fast and prompt customer service. Jon at service department is knowledgeable and provides excellent customer service. Jon at service department is knowledgeable and provides excellent customer service. More

15 year relationship, then gone for 7 years. it was like I never left. Made me feel at home, exemplified concern for my self as well as my vehicle. it was like I never left. Made me feel at home, exemplified concern for my self as well as my vehicle. More

Working with Dylan is a pleasure. He is honest and trustworthy. He always takes good care of me. He is honest and trustworthy. He always takes good care of me. More

Professional and thorough, drop off and pick up were easy, communication was great, easy, provided options and worked with me. easy, communication was great, easy, provided options and worked with me. More

The crew at Colonial Volkswagen excells at communication and being thorough! I am absolutely impressed with their work! and being thorough! I am absolutely impressed with their work! More