Colonial Volkswagen of Westborough

The car was serviced as expected and returned within a reasonable amount of wait time. No surprises or disappointments, and the service exchange was pleasant and helpful. reasonable amount of wait time. No surprises or disappointments, and the service exchange was pleasant and helpful. More

Service was exceptional. Everything was done quickly and communication was great. Best experience I’ve had. Everything was done quickly and communication was great. Best experience I’ve had. More

Best communication experience I've ever had when working with a service center/mechanic. I appreciated being able to easily get in touch with the service department every time I had a question (via phone ca with a service center/mechanic. I appreciated being able to easily get in touch with the service department every time I had a question (via phone call or text) and all the updates I received while waiting for a repair part to arrive and then once the work was completed. Huge help to a stressful situation dealing with car repairs while 300 miles from home! More

Great service and great people. They took care of all our needs and in a timely manner. I would recommend friends and family. They took care of all our needs and in a timely manner. I would recommend friends and family. More

Colonial was able to fix a major issue that another dealer was unable to. They were very helpful in working with the other dealer to arrange towing, and also very much appreciated providing a rental wh dealer was unable to. They were very helpful in working with the other dealer to arrange towing, and also very much appreciated providing a rental while my vehicle was being worked on. The text updates were helpful. More

I appreciated the text video updates directly from the mechanic, very informative. The service dept reached out twice with updates, which made me feel as if someone cared about making sure my car was bei mechanic, very informative. The service dept reached out twice with updates, which made me feel as if someone cared about making sure my car was being fixed. More

I have written too many reviews for Colonial VW over the years. They all say pretty much the same thing. Have worked with Bill and Jonathan (my "go to" for 10 years) and have never been disapointed. They years. They all say pretty much the same thing. Have worked with Bill and Jonathan (my "go to" for 10 years) and have never been disapointed. They are top notch! More

Dylan is very supportive. He explained the car's problem in details and provided solutions that suited our need. It was a great experience working with Dylan. He explained the car's problem in details and provided solutions that suited our need. It was a great experience working with Dylan. More

The salespeople are respectful and tolerant of my questions and uncertainty. This is the 3rd vehicle I have purchased from Colonial VOLKSWAGON. I am happy with Mr Bill Fallon in the service departmen questions and uncertainty. This is the 3rd vehicle I have purchased from Colonial VOLKSWAGON. I am happy with Mr Bill Fallon in the service department and his colleagues. I do not hesitate to recommend Pierre whenever you look for a new VOLKSWAGON or comparable vehicle. More

I traded in my 2016 VW Passat, and purchased a 2024 VW Tiguan SE R-Line, and the experience with Marc was great. He was extremely helpful, professional, and easy to work with. I could say the same for all Tiguan SE R-Line, and the experience with Marc was great. He was extremely helpful, professional, and easy to work with. I could say the same for all the staff there as well who took part in the deal. More