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Colonial Volkswagen of Westborough
Westborough, MA
2,855 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 2,855 reviews
March 29, 2025
I would have gave it 5 stars except the dealership washed my car without my knowledge and it was absolutely terrible to say the least! My husband had to come to my employer and clean all my windows, i washed my car without my knowledge and it was absolutely terrible to say the least! My husband had to come to my employer and clean all my windows, it was so bad. There were marks everywhere on my vehicle, it was actually embarrassing to drive. I have ceramic coating on my vehicle for a reason, I only go through touchless car washes if absolutely necessary, it really concerns me that someone this careless was touching my vehicle with the salt and sand. I did call Dylan and he offered to detail my vehicle, but it’s very inconvenient to leave it for a day with no transportation to and from work. I live an hour away and work 1/2 hour away. Dylan was absolutely fantastic with my visit to service from beginning to end. I just wish they had not attempted to wash my car, it was horrendous. More
by christine.lucier05
Verified CustomerEmployees Worked With
March 28, 2025
The salesman was very helpful and patient, explaining the new car features and operation of the car new car features and operation of the car More
by mmt.fenollosa
Employees Worked With
March 27, 2025
The entire crew at Colonial VW of Westborough has gone above and beyond my expectations. They have treated me and my vehicle as though we are the only priority they have at that time. Thank you for your above and beyond my expectations. They have treated me and my vehicle as though we are the only priority they have at that time. Thank you for your excellence. More
by patriciaa.gallagher
March 27, 2025
Jon is always great to deal with, straight and to the point and answers your questions from a place of knowledge. The service was completed ahead of time and close to projected cost. point and answers your questions from a place of knowledge. The service was completed ahead of time and close to projected cost. More
by MCAULIFFEWAYNE
Employees Worked With
March 26, 2025
Fast and prompt customer service. Jon at service department is knowledgeable and provides excellent customer service. Jon at service department is knowledgeable and provides excellent customer service. More
by equas.sr
March 26, 2025
15 year relationship, then gone for 7 years. it was like I never left. Made me feel at home, exemplified concern for my self as well as my vehicle. it was like I never left. Made me feel at home, exemplified concern for my self as well as my vehicle. More
by ronaldwrobinson0
Employees Worked With
March 25, 2025
They are a pleasure to work with! Marc was professional and knowledgeable I’d recommend them! Marc was professional and knowledgeable I’d recommend them! More
by NSPBM
March 22, 2025
Working with Dylan is a pleasure. He is honest and trustworthy. He always takes good care of me. He is honest and trustworthy. He always takes good care of me. More
by R.STRAKUS
Employees Worked With
March 21, 2025
Professional and thorough, drop off and pick up were easy, communication was great, easy, provided options and worked with me. easy, communication was great, easy, provided options and worked with me. More
by sarahboffoli
Employees Worked With
