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Colonial Volkswagen of Westborough
Westborough, MA
3,033 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 3,033 reviews
November 27, 2025
Everything went very smoothly from start to finish. Everyone was professional and helpful. It was a pleasurable experience. Everyone was professional and helpful. It was a pleasurable experience. More
by nbruce904
Verified CustomerEmployees Worked With
November 21, 2025
Always super pleasant to work with. Great waiting area makes service a pleasure. Thanks VW! Great waiting area makes service a pleasure. Thanks VW! More
by chunnydave
Employees Worked With
November 20, 2025
The WB Colonial Volkswagen team had good communication throughout the process of working on my car. Being that I had multiple issues simultaneously they acted promptly and prioritized resolution to get me throughout the process of working on my car. Being that I had multiple issues simultaneously they acted promptly and prioritized resolution to get me on the road again. Unfortunately there were no loaner cars available at the time and I needed to wait for one to be returned so I was unable to drive for a few days. More
by suzanne.sussman
Employees Worked With
November 20, 2025
Friendly people. My sales gut Patrick was easy to deal with. All proceeded smoothly - nice My sales gut Patrick was easy to deal with. All proceeded smoothly - nice More
by PFDAVIN
November 18, 2025
The service dept is great, they are always so friendly, helpful and professional. I Highly recommend this dealership. helpful and professional. I Highly recommend this dealership. More
by Margo
November 14, 2025
Service was exceptional as always, they kept me updated throughout the entire process - have been going here for almost 10 years. throughout the entire process - have been going here for almost 10 years. More
by sharmS
November 14, 2025
The service was excellent and Bill Fallon was wonderful about keeping me informed and updated. about keeping me informed and updated. More
by jenleone36
Employees Worked With
November 14, 2025
Marc and everyone else at Colonial were a dream to work with. I couldn’t be happier that I chose to purchase with them, and I’ll return for future purchases. Best car dealership I’ve ever worked with! with. I couldn’t be happier that I chose to purchase with them, and I’ll return for future purchases. Best car dealership I’ve ever worked with! More
by jenarnerwelsh
Employees Worked With
November 13, 2025
Great Dealership! I have been taking my cars to them for more than 10 years. Jon, Dylan, Bill and the manager from the service department are excellent service advisor I have been taking my cars to them for more than 10 years. Jon, Dylan, Bill and the manager from the service department are excellent service advisors, very professionals and knowledgeable. I will keep going back to service my cars. More
by LHB
November 13, 2025
Bill McGrath is the ultimate professional and a huge asset to Colonial Volkswagen! He went above and beyond to help me and make sure my experience with my car was pleasant and professional, and timely! asset to Colonial Volkswagen! He went above and beyond to help me and make sure my experience with my car was pleasant and professional, and timely! The salesman Pierre could not have been kinder and fantastic at communication and responding to questions before during an after my purchase. I can’t thank the Volkswagen staff enough in their entirety for all of their help with my vehicle.! Thank you so much! God bless! More
by BOBBYFILLIOS
