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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
816 Reviews

816 Reviews of Colonial Volkswagen of Medford - Service Center

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March 06, 2021

Colonial VW is great. They are attentive and friendly, and make sure you don't wait longer than you need. The staff is very knowledgeable and thorough. More

by SKCREEDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. We're always happy to help. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 05, 2021

Always efficient professional and timely service! All service folks are very polite and friendly ! My car delivered ontime and clean ! A pleasure to come in! More

by GNEEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank & Tom service , Ken Cataldo
Mar 05, 2021 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 05, 2021

Found a water pump leak and replaced under warranty. Replaced in a day's time along with an oil change. Very thankful for the heads up! More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Mar 06, 2021 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 03, 2021

Always a smooth, problem free experience. The work was done expeditiously and with high quality, as it always has been with Colonial Volkswagen. I highly recommend them. More

by AQWALUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with Greg and our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 03, 2021

The service welcome specialists were very professional and friendly, The car repair was much faster that I expected (it was an airbag recall ). I am very happy with the way how they handled it. More

by ANGJELSHOSHO
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Swartz
Mar 04, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much, Angel, for your kind words, and for taking the time to leave us this wonderful feedback! We will be sure to let our service staff know how much you appreciated their assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 01, 2021

Service was great and the repair top quality. Communication was also very good and I felt informed at every step. The job was done very quickly. I'll come back More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Mar 01, 2021 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford, Paul! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 26, 2021

We had excellent customer service at Colonial VW. Daniel was very helpful, thoughtful and professional, he is a great asset to the service department. Thank you! More

by MAUREEN_FYFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel (Swartz)? Service Department
Feb 26, 2021 -

Colonial Volkswagen of Medford responded

Thank you, Maureen, we appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 26, 2021

Very polite and offering oppty for courtesy diag. and explanantion of issue with my EOS and explaining options and the fee associated with the job More

by HERLOUS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rusty
Feb 26, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 25, 2021

Great experience all around! Rusty is the best! Always handles my car with care and ensures his responsive. Would recommend to anyone. I've been to many other VW service centers and because of Rusty, we More

by sarmanoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty
Feb 25, 2021 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad Rusty and the team were able to help, and we look forward to seeing you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 23, 2021

I have nothing but good things to say about Colonial VW of Medford.I am glad that when I need help with my GTI I can count on them. Rusty, Tom and the crew are awesome. Thank you More

by SHANITAM76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Rusty, Tom, and our service team here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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