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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
719 Reviews

719 Reviews of Colonial Volkswagen of Medford - Service Center

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December 07, 2020

The service team went out of their way to accommodate me. I arrived late for my apt. and they still got my car serviced on time. Thanks so much! More

by MEGAN_LEOPOLD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rusty, Frank
Dec 07, 2020 -

Colonial Volkswagen of Medford responded

Megan, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rusty, Frank, and our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 07, 2020

As always, Rusty was responsive, easy to work with, and helpful. We really like working with service and front office at Colonial Volkswagen of Medford. More

by TWOLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Trevisone
Dec 07, 2020 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad Rusty was able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 05, 2020

I purchased vehicle at Colonial Medford and have had it serviced there since I bought it. I feel fairly comfortable with the dealership and the service it provides so far. More

by GIANNALDAF
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank
Dec 07, 2020 -

Colonial Volkswagen of Medford responded

Thank you for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 04, 2020

The service department listened to my problem with vehicle, got it in a timely manner, ordered necessary parts, offered a loner car, and finished repair when promised. Also, followed up in tire pressu More

by chrissy.auriemma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank / Service
Dec 07, 2020 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review, Chrissy! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 03, 2020

Quicks and correct service. Dan got my car in and out of the shop extremely quickly and the work was performed correctly the first visit More

by DREW KILLMEYER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan
Dec 04, 2020 -

Colonial Volkswagen of Medford responded

Thank you, Drew, for your business and this review. We're happy to hear Dan was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 30, 2020

Rusty was so wonderful to work with; really tried to work with me on what I need to repair vs what could wait until next visit. More

by allen.poma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rusty
Nov 30, 2020 -

Colonial Volkswagen of Medford responded

Thank you, Allen, for the kind words for Rusty and our service department! We look forward to sharing your compliments with our team and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 27, 2020

The Service Department Team at Colonial Volkswagen is the reason we continue to bring our two VWs there for regular service, maintenance and periodic repairs. More

by ANDY.CAREY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rusty, Tom
Nov 28, 2020 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review, Andy! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 22, 2020

Starting from my conversation w Frank DiCostanza to meeting with Rusty through servicing of our rare VW Eurovan by Guy, my experience at Colonial was more than impressive. Certainly not convenient to More

by steven.samuelsson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanza, Rusty Hogan, Guy
Nov 22, 2020 -

Colonial Volkswagen of Medford responded

Steven, Thanks for sharing your thoughts about your experience working with Frank and Guy and our team here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 20, 2020

Service advisors —best in the business! Service techs always go above and beyond!! Unbeatable department!!! I’ve never had a bad experience! Prior to coming to Colonial VW, I’d never take my car to a More

by CARADAVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom and Rusty—service advisors
Nov 22, 2020 -

Colonial Volkswagen of Medford responded

Hello, WOW, "Seven years and counting"! Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience working with Tom and Rusty here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 19, 2020

I was treated fairly and respectfully on my recent issue with leaking sunroof .. with a very good outcome on repairs. I had to wait for the car longer than expected and was grateful for a loaned vehicle. More

by WENDYPRELLWITZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rusty, Frank
Nov 22, 2020 -

Colonial Volkswagen of Medford responded

Wendy, Thank you for your business and this review. We're happy to hear Rusty, Frank and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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