Colonial Volkswagen of Medford - Service Center

Frank is super chill, nice, and calm! Very professional and a gentleman. I had a 2 year maintenance vist and it couldn’t be smoother! and a gentleman. I had a 2 year maintenance vist and it couldn’t be smoother! More

This is an excellent dealership- very easy work with and friendly. I waited and the service only took 1 1/2 hours. Very happy with them. friendly. I waited and the service only took 1 1/2 hours. Very happy with them. More

Can't say enough good things about the staff! They were so friendly, reliable and efficient. Top notch experience and I will be going back! so friendly, reliable and efficient. Top notch experience and I will be going back! More

Great Service! Frank was upfront and honest. I missed my appointment the day before, and he was able to squeeze me in. Also, big thanks to the maintenance/mechanic team. appointment the day before, and he was able to squeeze me in. Also, big thanks to the maintenance/mechanic team. More

I can’t tell if their service department is incompetent or just full of scammers from Frank down. The name of the game seems to be ignore problems (we can’t reproduce it) until it’s out of warranty or just or just full of scammers from Frank down. The name of the game seems to be ignore problems (we can’t reproduce it) until it’s out of warranty or just ignore recalls and scam a person into paying hundreds into thousands of dollars repairs that are not the recall. Either way my steering column would not allow my to turn my car off at all anymore. Sometimes it works. Sometimes it just stays locked on my key while I’m in park. I drive around, eventually it lets me turn car off. Except last night. I literally ran out of gas after trying to turn the car off for HOURS!! Do NOT BUY A VW!!! It’s the worst car I’ve ever owned. I can’t express how strongly people should avoid this place. More

This is where I take my VW for repairs and service they are a great team they give me great service and answer all my concerns are a great team they give me great service and answer all my concerns More

Excellent service! We had a nail in our tire and although we had the spare, VW roadside assistance came quickly right to our driveway and changed it in minutes for free. Then the service department provided we had the spare, VW roadside assistance came quickly right to our driveway and changed it in minutes for free. Then the service department provided the service that was due and fixed the flat tire quickly. Thank you! More

Great service! Thank you for taking the time to make sure my car is working properly. I would recommend you visit them if you need a vehicle check up. my car is working properly. I would recommend you visit them if you need a vehicle check up. More

The Colonial VW of Medford has always made my experience pleasantly memorable and satisfying. I would highly recommend for any service needed! It was quick and easy to call and make an appointment. I was ju pleasantly memorable and satisfying. I would highly recommend for any service needed! It was quick and easy to call and make an appointment. I was just going to get my trie repaired and they even cleaned my car!! More

Easy to make an appointment. Got a 50% off coupon that was honored via email. Staff is friendly. The facilities were nice and clean. Very covid safe for everyone. was honored via email. Staff is friendly. The facilities were nice and clean. Very covid safe for everyone. More