Colonial Volkswagen of Medford - Service Center

Had to take my Tiguan in for a couple recalls and an oil change. Was out in less than two hours which is FAST for service at a dealership! They told me a minimum of two hours and I was out within an hour an change. Was out in less than two hours which is FAST for service at a dealership! They told me a minimum of two hours and I was out within an hour and a half. Waiting area is very clean. Staff are all very friendly More

I would have given 5 stars IF I saw some pro-active COVID protection in the waiting area. I waited 2 hours for my car to be serviced. I didn't see any staff come through to clean the waiting area as people c protection in the waiting area. I waited 2 hours for my car to be serviced. I didn't see any staff come through to clean the waiting area as people came and went. With the virus being so active again, I wish I had delayed my service until the virus was better controlled. The longer I waited, the more uncomfortable I felt being inside, with almost every chair in the waiting area full. The service was fine -- the waiting area really needs some proactive cleaning, anti-septic wipes and/or hand sanitizer available for "waiters." More

The friendliness personnel throughout the dealership is exceptional the knowledge and detailed work from the technicians are a piece of mind knowing the work is done correct with quality parts. exceptional the knowledge and detailed work from the technicians are a piece of mind knowing the work is done correct with quality parts. More

I went for my inspection sticker, and the mile service for my car, and everything was ok. Fast, good communication and also my car was washed. for my car, and everything was ok. Fast, good communication and also my car was washed. More

I am from Wisconsin and was driving to Boston for Thanksgiving when my coolant low warning light came on. I arrived in Boston on the Tuesday night before Thanksgiving. I googled VW Service and call Thanksgiving when my coolant low warning light came on. I arrived in Boston on the Tuesday night before Thanksgiving. I googled VW Service and called Colonial Wednesday morning as soon as they opened. I told them I was traveling and had an urgent service need; they said bring the VW in and they would diagnose the problem. It was the water pump and they would have to order parts. I asked would the repair be complete on Friday when I had to return to Wisconsin...they were off for Thanksgiving, understandably. They said yes...which is was. What I am grateful for is that Colonial shoehorned me in...they were not unbusy. Thank you Colonial VW of Medford More

Rusty is extremely helpful and personal every time I am there excellent service and follow up every time. Thanks again rusty for all your help. there excellent service and follow up every time. Thanks again rusty for all your help. More

Rusty from Service was very helpful and great to work with! I had forgot to bring a coupon for my service appointment, and when I called back the next day, although he couldn't retroactively apply the co with! I had forgot to bring a coupon for my service appointment, and when I called back the next day, although he couldn't retroactively apply the coupon, he made sure to include the coupon as a credit statement for my next service appointment. More

Very professional, pleasing to work with. Cause of issue (water stain on headliner) was not identified but dealer did perform testing which was described to me in detail. (water stain on headliner) was not identified but dealer did perform testing which was described to me in detail. More

Great efficient staff! I go for service they are very helpful polite and accommodating . Service has been timely and fixed right! Thank you so very much helpful polite and accommodating . Service has been timely and fixed right! Thank you so very much More

This dealership is the best! Rusty in the service department was super nice and helpful. He fit my car in before Thanksgiving and stayed in communication throughout the whole repair. Every time I go department was super nice and helpful. He fit my car in before Thanksgiving and stayed in communication throughout the whole repair. Every time I go there I have a wonderful experience. I’ve been to my fair share of VW dealership and this one tops them all! More