Colonial Volkswagen of Medford

Amazing to work with. Fun, smooth sales purchase. A+++. Worked with Bill Burns, Anna Giacalone, Ken Cataldo. Everyone was very pleasant to work with. Would definitely come back and buy another car from th Worked with Bill Burns, Anna Giacalone, Ken Cataldo. Everyone was very pleasant to work with. Would definitely come back and buy another car from them. Honest, trustworth and very professional staff. More

I went to Colonial VW of Medford with the intention of purchasing a brand new VW for a reasonable price with a good purchase deal and the least possible hassle. That is exactly what I experienced. In fac purchasing a brand new VW for a reasonable price with a good purchase deal and the least possible hassle. That is exactly what I experienced. In fact, I was able to find the exact car I wanted at a very reasonable price with a really good purchase deal. On top of this, ALL of the dealership employees in which I interacted were very friendly, helpful and professional. I am very satisfied with my new VW Jetta and every interaction I have had with Colonial VW of Medford has actually exceeded my expectations for friendly, professional customer service. More

I bought a 2008 EOS but it took me awhile to figure out if I could afford it and wanted it. The salespeople were very decent, but even more important when issues came up, they were very responsive,arranged if I could afford it and wanted it. The salespeople were very decent, but even more important when issues came up, they were very responsive,arranged a rental, and explained the particulars of the car. An error was made on the title, and they accpted repsonsibility and went right ahead to correct it. I have bought many a car, and I must say this is the most civilized dealership yet. More

I already set Colonial VW of Medford in stone as my one and only VW dealership to go to for service, but to walk in and see my favorite service manager from Boston VW, I absolutely refuse to go anywhere el and only VW dealership to go to for service, but to walk in and see my favorite service manager from Boston VW, I absolutely refuse to go anywhere else. Dave was let go from Boston VW nearly a year ago due to Boston VW sucking at everything and losing business. Boston VW's loss is Colonial VW's gain. This guy goes back to an old school one-on-one customer service and works with you personally to get your car back on the road to get a simple oil change. An actual honest service manager. A few years ago when he was at boston VW, my Girlfriend at the time had a Jetta with a questionable warranty and he worked with them all day to get the problem covered on her warranty. When her car broke down and the tow truck company charged her $3 for the tow that wasn't covered by AAA(that's a whole nother story), Dave reached in his pocket to give the driver the money when she didn't have it. When I came in to get my regular oil change I wanted to have a simple gromet installed, other places wanted to charge me $50 for a simple 3 minute installation. I wasn't charged for it. When you come to colonial VW of Medford for service, ask for Dave with the Dreadlocks. You'll never have a better service experience. More

I purchased my first new vehicle with Colonial of Medford. They were awesome! I specifically went to this dealership over QUIRK because of their trustworthy employees. They were not pushy at all a Medford. They were awesome! I specifically went to this dealership over QUIRK because of their trustworthy employees. They were not pushy at all and I felt they were giving me price quotes I could trust. More

Rich was great, friendly, and an all around good experience. However the manager (can't remember his name, but male) was a little loud and pressuring for me. Overall, had a good experience and wou experience. However the manager (can't remember his name, but male) was a little loud and pressuring for me. Overall, had a good experience and would go back if considering a second car/Volkswagen. Anna in the financial office was also great. More

My husband and I were looking to trade out of our larger suv and into something more economical. We came across Colonial Volkswagen of Medford but were unsure if a Volkswagen was for us. The Passsat Komfo suv and into something more economical. We came across Colonial Volkswagen of Medford but were unsure if a Volkswagen was for us. The Passsat Komfort we purchased sold itself but it was Anya's outstanding service that closed the deal. She made us feel like customers throughout the entire process and was patient and kind. We were introduced to Larry and Anna who continued with the superb service. I would recommend anyone looking for a Volkswagen to purchase from Colonial. Especially if you’re looking for impeccable service and to really feel like a customer. In today’s dealings you don't come across a dealership like this one. Thanks so much Colonial VW you have won over lifetime customers. Angela and Luis More

Excellent experience all around. The sales team was friendly and low-pressure. I traded in my old Volkswagen for a new one and have always had great experiences with the service team in the past. I w friendly and low-pressure. I traded in my old Volkswagen for a new one and have always had great experiences with the service team in the past. I would highly recommend Colonial Volkswagen both for sales and parts. More

As a person who sells for a living, I find it refreshing when someone embraces a partnership as apposed to, sign here, get the car and on to next one. I was in bind with a vehicle I was not happy with that when someone embraces a partnership as apposed to, sign here, get the car and on to next one. I was in bind with a vehicle I was not happy with that I purchased last year. Ed, Larry and Anna work very hard to get me out of the bad situation. They are true professionals and I highly recommend to anyone looking for a VW, to start the process at Colonial. You may find you would not have to spend time at another dealership. More

I was about to give up on VW after being lied to by several dealers about the price of a lease for a new Jetta. I sent out a few emails and got a few quotes. After going to Boston VW in Watertown and several dealers about the price of a lease for a new Jetta. I sent out a few emails and got a few quotes. After going to Boston VW in Watertown and discovering that they had just outright lied to me and then going to Quirk and realizing that they had left out about half of the due at signing fees, I was really discouraged. I called Anna at Colonial VW and she was very straightforward. She explained everything to me, gave me a very fair lease quote and when i got there - nothing changed. It was such a big difference. Colonial VW is the only dealership in the Boston area that gave me the same payment when I walked in. They hid nothing. It was very busy when I was there but Anna and Mark went out of their way to make sure I was being helped and found me my new car. I am so happy, I love my Jetta and will tell all my friends to go straight to Colonial VW when shopping. Thanks! More