Colonial Volkswagen of Medford

I went in to Colonial VW to trade in my 2001 Jetta for a new car. Greg had spoke with my fiance prior to our visit about what my current car and what I was looking for. Greg was up front and honest in discu new car. Greg had spoke with my fiance prior to our visit about what my current car and what I was looking for. Greg was up front and honest in discussing my options in terms of price, trade in value, and features of the car I had chosen to lease (2010 Jetta Limited Edition). The whole process was quick and painless. Thanks, in part, to additional help from Anya. I was given the ultimate decision about making the choices I made, I never felt pressured and I never felt like I was being had or scammed. I feel like the auto industry is learning some good lessons about treating paying customers with respect now because of the economy. The last few years or so I felt like the quality and service from auto dealers and personnel has been shoddy at best. I'm happy to say that this experience has changed my mind. It was fair, honest, and friendly. I know I am in good hands and would recommend Colonial VW to family and friends. More

Having previously purchased a Saturn (no haggling) and a Mini (also no haggling), I had a certain dread about getting a new car. Greg C. took fabulous care of us. Not only did he answered my 5-million que Mini (also no haggling), I had a certain dread about getting a new car. Greg C. took fabulous care of us. Not only did he answered my 5-million questions and let us test drive several cars with our 7-month old but then he did NOT harass us when it took us over a month to finally decide on what type of car we wanted. Greg is a definite car enthusiast and could easily explain all of the pros and cons of the cars we were looking at. He always listened to our preferences and never pressured us to get things we weren't interested in. After having been to a few dealerships who employed snakes or idiots, it was so refreshing to work with the folks at Colonial VW. More

I purchased a new Jetta TDI Wagon from Colonial. They were extremely helpful and very patient with me. They made the process very smooth and painless. I was never pressured and was always treated well. were extremely helpful and very patient with me. They made the process very smooth and painless. I was never pressured and was always treated well. I have not had a VW in a long time (my last one was air cooled), but based on this experience I'd buy another car from them. I got a chance to tour the service and parts department; both seemed clean and organized. The whole place appeared to be well run. Everyone working their was customer oriented. I have not used either yet, but I plan to do all my service at their facility. I picked Colonial because they are close to my house, but after talking with the staff (and buying the car) I would work with them even if they were not close to my home. More

In June 2009, after researching various VW dealerships in my area, I decided to go to Colonial VW after reading the reviews of Anya as a salesperson there and the service comments. After being a Nissan "fam my area, I decided to go to Colonial VW after reading the reviews of Anya as a salesperson there and the service comments. After being a Nissan "family" for many years, having purchased 6 Nissans over the years, we decided to look into buying the new Turbodiesel VW Jetta. Anya's outstanding knowledge and service closed the deal, I orderd my new 2010 VW Turbodiesel Jetta stationwagon, and waited for it to be delivered, which was going to take a few months. Shortly thereafter, my daughter was planning a move to California, and we felt that her 2001 Nissan Sentra was not up to making the trip with all the miles that it had on it. Instead of buying another Nissan for her, I brought her to Anya, and purchased a VW Turbodiesel Jetta sedan. for her. She couldn't be happier with her new Jetta, along with the fuel mileage, and all of the features that it has. I have been in to have my new 2010 Jetta for a courtesy check, and met Dave the service manger for the first time. He was ever so friendly, and treated me with so much courtesy. I can't wait to go back and see him again! All the the people involved with the purchases of our cars were great, including Anna in finance. I would absolutely recommend this dealership to my friends. Kathy Segal More

I initially called about purchasing a left over 09 sel routan they 2 of them for sale which were marked down alot from the original price. Unfortunateley I called a little late inquiring about them becaus routan they 2 of them for sale which were marked down alot from the original price. Unfortunateley I called a little late inquiring about them because the routans were already sold. Thankfully Tony Kennedy was very helpful in accomodating me with locating 3 more sel 09 routans 2 of whch were black and one silver. He toldme they were equipped the same as the models they previously sold. He gave me an awesome deal on the black sel 09 routan. It's a beautiful vehicle my wife and I love it. Also we got a great deal on our trade in which I'm very thankful for. they are great people to work a deal with and friendly More

So with no initial plan of buying, I discovered an 09 VR6 cc (new) with a wicked discount. With absolutely no pressure, I was offered a great deal, no back and forth, and everyone worked hard to make it wor cc (new) with a wicked discount. With absolutely no pressure, I was offered a great deal, no back and forth, and everyone worked hard to make it work as per my needs. This is how it should be, always and forever. Thank you Richard, Ken and especially Anna. The car rocks, and so does Colonial VW. More

"No pressure" is what their hold message says on their phone system - and they mean it. Our salesman Tony was the anti-salesperson. He gave us all the info we needed and didn't pressure us at any point. H phone system - and they mean it. Our salesman Tony was the anti-salesperson. He gave us all the info we needed and didn't pressure us at any point. He was polite and respectful. After the purchase, he took me on a tour of the entire dealership and explained every feature of my car. We had a couple early issues with this used car but Tony followed up to make sure they were resolved and that we were happy. Everyone else at the dealership was friendly and helpful. I highly recommend Colonial Volkswagen of Medford. More

Jason was by far the most prompt in responding to my "Quick Quote" request. He was also the clearest in answering my questions and understanding my needs about the kind of car I wanted. He made it pos "Quick Quote" request. He was also the clearest in answering my questions and understanding my needs about the kind of car I wanted. He made it possible to obtain the car I really wanted, which was hard to find. For the first time with a dealership, he made us feel that he really wanted to help us get what we needed without feeling pressured. The entire staff we dealt with at the dealership was very friendly and helpful. We will definitely recommend Jason and Colonial of Medford to anyone. More

Competent salesperson with a no-nonsense, friendly approach. Determined what I wanted, outlined available options, but never pushy. At purchase time, I declined the offered extended warranty/anti-thef approach. Determined what I wanted, outlined available options, but never pushy. At purchase time, I declined the offered extended warranty/anti-theft system/wheel warranty/etc, and did not feel pressured to purchase anything I did not want. This no-pressure approach is an important part of why I would highly recommend this dealership to friends and coworkers. Internet Manager (Jason Giacoppo) followed up on my request for information, and promptly notified me when a car meeting my criteria became available. Salesperson (Bill Burns) was very knowledgeable about Volkswagens, and gave me a detailed and informed overview of the car and its capabilities when I picked it up. He followed up a few days later to know how I was enjoying the vehicle. More

The dealers at Colonial VW made me feel right at home. I was never rushed and was treated with courtesy at all time. They were very knowlledgable and clear when I had questions.I would recommend this de was never rushed and was treated with courtesy at all time. They were very knowlledgable and clear when I had questions.I would recommend this dealership to all my friends and family searching for a new or used car. More