Colonial Volkswagen of Medford

I've never written a review before but the business manager at tis dealer was SO nice to me that I had to take the time to do it. I had my car towed to this dealer on a rainy night. I needed a ride hom manager at tis dealer was SO nice to me that I had to take the time to do it. I had my car towed to this dealer on a rainy night. I needed a ride home and planned to call a taxi. Even though the dealership was closed the manager, Anna Giacalone, invited me in, offered me a warm drink, made small talk and then drove me home. I was so impressed with her dedication and great service. I've taken my VW Passat there twice for service and they've done a great job, been prompt about calling with a diagnosis and estimate. Mostly, I wanted to thank Anna. She's the best! Elizabeth Golding Melrose, MA More

We recently purchased a brand new 2009 Tiguan SE 4Motion from VW Colonial of Medford. We visited another VW dealer on the South Shore area prior to coming to VW Colonial of Medford. The VW dealer on the Sho from VW Colonial of Medford. We visited another VW dealer on the South Shore area prior to coming to VW Colonial of Medford. The VW dealer on the Shouth Shore did not have the exact options that we were looking for, so we decided to visit Medford (we were pleasantly surprised to find out that there was a VW dealer closer to Cambridge/Somerville). Although VW Colonial of Medford did not have the exact car that we were looking for on their lot, they immediately told us that they would be abel to get the car we wanted from one of their sister dealerships - the other VW dealer didn't even bring this up as an option, they only kept pushing the cars on their lot and specifically one that we were not at all interested in! Chris and Mark were great to deal with, no sly sales tactics, just straight up answers to our questions, straight up and fair price negotiation. If we said no, they didn't push us. We are happy that we went with VW Colonial of Medford and will definitely recommend them to other VW fans! More

Our sales representative, Anya, did a terrific job listening to the needs we had for our 19 years old daughter. So of the other dealerships we visited, it was clear they were just trying to sell what listening to the needs we had for our 19 years old daughter. So of the other dealerships we visited, it was clear they were just trying to sell what was on their lot. Anya was able to find the Jetta that our daughter wanted at another dealership. We will certainly recommend her to others More

This was my second trip to the dealership. This time I needed two headlights - an emergency, of course. Bob (Parts department) was friendly and remembered me from my last visit. He introduced me to Sal needed two headlights - an emergency, of course. Bob (Parts department) was friendly and remembered me from my last visit. He introduced me to Sal in service who was also friendly and had my lights installed quickly and professionally while I waited. Meanwhile, I sat in a beautiful 2009 Eos during my wait and Chris was the friendly sales person on the floor who I chatted with about the possibility of me owning that car sometime in the near future. I have already recommended this dealership to my 2 Jetta-driving sisters. Fast, friendly, professional and helpful - what more could you ask for? More

Anyone who has owned a VW for any length KNOWS what a technical pain they are to maintain. And expensive. Summary for Colonial VW of Medford: FRIENDLY and ATTENTIVE; UNDERSTOOD the issues; FIXED t technical pain they are to maintain. And expensive. Summary for Colonial VW of Medford: FRIENDLY and ATTENTIVE; UNDERSTOOD the issues; FIXED the stated issue in the timeframe stated; Assessed other items and FIXED the warranty issues; made NO PRESSURE recommendations on other items. Prices? Well, VWs aren't cheap, and dealership prices are outrageous, but that is not necessarily the fault of the particular store. Now, on to the qualitative assessment: Wife calls the office Thursday morn: car is kaput: no start, and "STOP" on the info center. I call this new dealership I had seen a month prior, so new that a plastic banner still covered the name of whatever dealership they took over. Colonial VW of Medford MA. Service Guy says "C'mon down! We're not busy." (I guess no one knows yet they are there.) WarrantyDirect (WD is my extended warranty company) sends the flatbed. I am thinking Comfort Control Module (climatronic had been acting up last few weeks; no a/c and blinking display; been meaning to get to that...). Service Guy calls: car wouldn't start because battery was dead (VWs have a way of losing their batteries all at once, and it *had* suddenly gotten cold hear in Beantown). He said the *STOP* was unrelated--coolant bottle had cracked and the coolant was low. As for the A/C, the Tech had diagnosed that *other* dreaded-but-common failure: the A/C flap motor (+ pressure valve in my case). Service Guy had already okayed repair with WD. He was surprised that they were going to cover everything (except the battery, of course). That said: being a VW dealership, they of course do not have the parts handy... Service Guy has already ordered them; thinks car should be done by Monday. Saturday morning, I realize: I have no car! I call Colonial, hoping for a loaner (or at least a cheap rental). He says that the Tech is "finishing up now"; states car should be done by noon. (Yeah, RIGHT!). He calls me at noon to tell me the car is ready (Hmmm....). And. it. WAS! Another $1000+ from WD (VWs NEED an extended warranty!). "But WAIT: There's Still More!" During the job, Tech had noted a transaxle leak (I had been meaning to get to THAT, too), input/output shaft leaks, and an oil-cooler seal leak. The Service Guy had ALREADY okayed it with the area rep (under my VW powertrain warranty) and completed all services! PLUS he had the Tech do an outstanding heatshield recall (which my previous dealership had ignored, even when I asked "any outstanding recalls?") So, seriously: I don't know if it's because they are new or what, but I HIGHLY RECOMMEND Colonial VW of Medford: it's almost as if they UNDERSTAND the car and RESPECT the driver. Too weird. My new dealership: Colonial VW of Medford. Major kudos. More