Colonial Volkswagen of Medford

Let me just say walking in on Monday morning at 7:30am I was less than optimistic about what would happen next. I am moving out of state on Saturday and this weekend my car started to act up. We had the car was less than optimistic about what would happen next. I am moving out of state on Saturday and this weekend my car started to act up. We had the car towed in on Sunday and I was on their doorstep Monday morning ready to cry and praying this would not delay my move. David took all my info as well as inform me that there were 6 outstanding recalls on my car. (I just purchased my car from a small independent lot in June and have not put 2000 miles on it yet. This is also my 3rd VW my last car was a bug with 178K miles on it before I got the Passat)I was assured I would be called on Monday afternoon with some info but there were 31 other people ahead of me. Crying was a real option at this point. I called and spoke with David around 3pm and was informed that it was a recall on my car, there would be no charge and everything was fixed and ready to go by 5pm that same Monday. I was shocked!!!! and so very pleased. When I arrived at 430 David said he would work on the paperwork and I went to go wonder the show room. I spoke with a very nice receptionist who was friendly and want to tell a manager how great the service was. The manager was busy and the receptionist and I were talking. I told her I wanted an EOS next after my kids got a little older. She called over a sales person to show me the car. I would have met with Greg but his customer had come back in and another young man who I am embarrassed to say I dont remember his name showed me the car. He spent time showing me what the buttons did and how cool the transformation is. SO COOL. When I was done looking at the car and having a hot coco I went back in and my paperwork was ready. I had a great experience of what could have been a really disaster. Thank you so much. I highly recommend this dealership to any one who needs service for their car or sales for a new one. More

Bill was a nice guy and had good sales skills. Anna was understanding and helpful. Overall the quality of the sales was great. However, I was not walked through all the features of the vehicle but that was understanding and helpful. Overall the quality of the sales was great. However, I was not walked through all the features of the vehicle but that was due to my lack of time. Hopefully when I get sometime i will be able to go see bill to go through some features I did not figure out in the car. Overall great people to work with. Highly reccommend Bill and Anna to future customers. More

Working with Mr. Burns was a pleasure. It was refreshing to enter a dealership and be greeted with a warm friendly smile. There was absolutely NO pressure and I felt at ease the entire process. Mr. Burns to enter a dealership and be greeted with a warm friendly smile. There was absolutely NO pressure and I felt at ease the entire process. Mr. Burns was very thorough and explained everything in detail. I was very impressed by his personal touch, even calling me the next morning making sure I arrived safetly home.. In todays fast paced world it was nice that he took the time to personally call me. More

I had a terrific, hassle free experience. I knew what I wanted and was presented with exactly the vehicle I was after without any problems. The deal was sealed within 1 hour of my arrival at the dealership wanted and was presented with exactly the vehicle I was after without any problems. The deal was sealed within 1 hour of my arrival at the dealership. Chris couldn't have been a better salesman. More

Jason was fantastic. I was really nervous about buying a new car and also indecisive. I never felt pushed by him. He walked me through the steps and made it feel easy. I trusted him completely. He was a new car and also indecisive. I never felt pushed by him. He walked me through the steps and made it feel easy. I trusted him completely. He was always cheerful and patient and absolutely reliable. Really, I can't imagine anyone doing a better job! Now that I have the new car, he is still available for questions. And he never made me feel as if I was asking a stupid question. I am really grateful. More

My first contact was online and I did the full financing app and then was contacted by phone. I was told that my credit rating would open me to more financing options than normal, inclduing those I had see app and then was contacted by phone. I was told that my credit rating would open me to more financing options than normal, inclduing those I had seen advertised online and that I would just have to confirm that I was who I said I was when I got in there. I confirmed that they had vehicles that would fit my needs and the financing plan. I was on a short timeline(my mistake) so I showed up more or less ready to buy. I had done substantial research on the vehicle I was looking for so I wasn't a complete babe in the woods. Salesman was new and didn't have all his facts straight and wasn't the best listener but ok, I found a vehicle I liked and that fit my description. I got a good deal on the vehicle--nothing spectacular but solid. Negotiations ensue and I'm told they have no record of my financing app mentioned previously, and that the vehicle doesn't qualify for the financing I had discussed before anyway. So someone was bs'ing me somewhere along the line. Long and short is that I buy the car that night at a price I was comfortable with. When I go to pick up a few days later at a pre-arranged time the car isn't exactly ready. Tank isn't full, sticker hasn't been received, and there was an upholstery issue. I got credits for the teank and sticker but that meant I needed to do that on my own time. I pick up the car but I need to go back a week later for service for the upholstery issue--again if I hadn't pushed the issue it didn't seem like anything would happen and when I did show up for that service the service folks didn't seem to have a record of me. A call tomy salesman straightened things out but not exactly a good first service experience. Love the vehicle not a huge fan of the dealership. During purchase I had my dad with me, who had an expressed interest in buying also, so I figured they would have really tried to do right by me but it was just ok. That said, the car is sweet and I'm loving it. More

I was looking for a specific model, color, and trim level in a year-end model clearance environment. Colonial VW of Medford (more specifically, Bill Burns) found me the exact car for which I was searching, a in a year-end model clearance environment. Colonial VW of Medford (more specifically, Bill Burns) found me the exact car for which I was searching, and we had the deal done within a week of my first visit, with excellent communication throughout the week. They gave me a fair market price for my trade, and gave me the new car for invoice price. Very little haggling. More

When I sent out information to 3 different VW dealers in the Boston area, Jason was the first to respond. He immediately found the car I had requested, a 2011 Golf 4 door. Over the phone and with emails, w the Boston area, Jason was the first to respond. He immediately found the car I had requested, a 2011 Golf 4 door. Over the phone and with emails, we were able to quickly set up the purchase. In less than a week, I was able to go to the dealership and buy the car. Through out the entire process, I was impressed with his very positive and enthusiastic attitude. He made me feel that I could rely on him to get me the best price and the extras I wanted. He was friendly, sincere, professional and clearly dedicated to doing his best to make sure that I got everything I needed. He explained every step of the process, and made me feel comfortable and confident. I was also very impressed by Anna, who went through the numbers with me, and also made sure that I understood what was involved every step of the way. The people I met at Colonial were friendly and welcoming. I never felt for a moment that I was a mere customer. but that I had made some new friends. My past experience with car dealers has made me a bit wary, but I feel that I can trust these fine folks to continue to treat me in both a professional as well as personal manner, as I return to them for maintenance and service. All in all, a five star rating! Larry Miller Cambridge MA More

This was my first new car purchase and my first car purchase on my own- everyone (even those not directly involved!) was incredibly friendly and welcoming and made the experience a lot less intimidatin purchase on my own- everyone (even those not directly involved!) was incredibly friendly and welcoming and made the experience a lot less intimidating. I emailed back and forth with Jason for a few weeks prior to coming in and I was really impressed with how quickly he responded, his honesty and how willing he was to talk me through the whole process. When I got to the dealership Bill was very welcoming and walked me through the whole process, making sure I understood everything. He worked with me to get a good deal and he thoroughly described the financing so I could make an educated decision. Anna was also fantastic as she explained the whole financing process and my options- I really appreciate all the time and energy she put into helping me understand my options!! When I first told my parents I wanted to buy a new car my dad told me to choose a dealership that felt right in my gut- this dealership stuck out from the first day I emailed and I am thrilled with my choice. More

This was my purchase of an new car, and I went to a number of car dealerships to make sure I understood the most competitive prices. It was also very important to me that I didn't at any point feel cor number of car dealerships to make sure I understood the most competitive prices. It was also very important to me that I didn't at any point feel cornered or 'bait and switched' during the sales process (which more than happened at other dealerships). I worked with Gregory Cohen, who sold me a 2010 Jetta Limited. Greg was incredibly upfront about what I was getting with the vehicle, and printed out a copy of the invoice (including what the dealership paid for the vehicle). Greg was incredibly knowledgable about the VW I was purchasing, and put in the extra effort to make sure this vehicle was a great fit for me. I would recommend working with Greg for new car sales in the future. I also worked with Anna Giacalone, who helped me with financing my car loan. I'm a new car owner with a relatively limited credit history, but Anna really took the time to work with me to explore my options, and personally called several banks to make sure I got a good financing deal. I would recommend working with Anna for financing in the future. More