Colonial Volkswagen of Medford

Bill Burns, my sales manager, was fantastic to work with and made it a pressure-free experience. I had a car i had researched on their website, and he had the car ready for me to test drive by the time i d and made it a pressure-free experience. I had a car i had researched on their website, and he had the car ready for me to test drive by the time i drove up to the lot. He was extremely knowledgeable about the Jetta sportswagon i had purchased and gave a thorough review of the car. All in all, it was a pleasurable experience and I would absolutely refer others to see him for car purchases in the future. More

Tony was carefully attentive to our questions, but never overbearing. He followed up on all inquiries with detailed responses. He gave us a vehicle to take home and test drive, which helped us make a decisi overbearing. He followed up on all inquiries with detailed responses. He gave us a vehicle to take home and test drive, which helped us make a decision. On Tony's day off, Matt met with us and continued to give us additional information and helped us measure and explore the seating, a particular concern of ours as our family is tall. Tony made the actual sales process smooth and was efficient with our time. He gave us a quotation for the price which was honored through subsequent changes. He also worked with us to find the precise model of a diesel station wagon we wanted. The day we took the car, he spent a good deal of time going over all of its features and making sure we understood them clearly. We never felt rushed or overwhelmed with information, and since owning the car, we have been able to use it well. Subsequent to the sale, they have been attentive through e-mail, and the parts department gave us discounts on accessories we decided to buy later. A special "Attaboy" goes to ken, who gave Tony extra support in helping us. More

After moving back to Boston from Georgia, I was looking to move on from my 2004 Passat to a 2010 Tiguan for the little extra space and the 4-wheel drive in the winters, without the car being too big for th to move on from my 2004 Passat to a 2010 Tiguan for the little extra space and the 4-wheel drive in the winters, without the car being too big for the city. I chose Colonial because they had the widest selection of Tiguans available according to my online searches. I had done enough research beforehand to know what options were available, what I needed, and how much I wanted to pay. Greg listened to what I was looking for and was able to put me in the exact model and color I was looking for. He got me a good value on my trade-in and worked with me to get to the price I was comfortable with. He took me on a very long test drive so I could really get a feel for the car and took the time to explain all the features and nuances of the vehicle. Once I made the decision to purchase, Anna guided me through all my Financing offers and was able to get me into a lower monthly payment than I could get from my company's credit union. And as a big plus, since the car I wanted was on the lot, I didn't have to wait 4-5 days to pick it up. I was able to go out to lunch, come back an hour later, and drive home in my new car. This is the third new car I have purchased and was, by far, my best buying experience. More

Asked for leasing quotes on a VW Tiguan via Edmunds.com. Two of three dealers responded via email, the third wanted me to come in before a quote. Jason at Commonwealth was ready to accommodate my monthly Two of three dealers responded via email, the third wanted me to come in before a quote. Jason at Commonwealth was ready to accommodate my monthly fee target and paying off my last lease payment on the previous car to get the deal by June 30. Billy showed the car alternatives, explained the features, and made sure he knew what the Internet / eMail deal was before getting the final deal done. Car was delivered on time, and we are on our way with new wheels for another 3 years! Note: Dealers who do not adapt to the new Internet quoting world will never get my business. More

I had a wonderful experience at Colonial VW. Everything fell into place beautifully. They had the exact car I was interested in and the exact colors I was looking for. Greg was an excellent sales man and v fell into place beautifully. They had the exact car I was interested in and the exact colors I was looking for. Greg was an excellent sales man and very courtious. Anna was excellent! When it comes to financing, she knows her stuff. She got me the car for the right price and everything went very smoothly. I actually took the car back to them 2 day later to have the automatic starter installed and the service consultant was terrific. His name was David Petillo and he made me feel very welcome and they even offered me a ride to work and a pick after work to retreive my car. Couldn't have been a better experience. kudo's to Colonial Volkswagon!! More

The internet salesman was fantastic, picked us up and brought us to the dealership. The salesman (Matt) was great, funny and down to earth, honest and very caring about what the customer wants. New lease brought us to the dealership. The salesman (Matt) was great, funny and down to earth, honest and very caring about what the customer wants. New leaser and he was very patient and understanding! overall, a good first time experience, definitely not the sleazy car salesperson stereotype! Super receptive and easy-going environment. More

I was very pleased with the customer service I received at this dealership. They were not pushy and they were more than willing to work around my schedule. This was my first experience at buying a car an at this dealership. They were not pushy and they were more than willing to work around my schedule. This was my first experience at buying a car and they did not at anytime make me feel uncomfortable or forced into making a decision. They were very reasonable and helpful at answering all of my questions. I would recommend this dealership to friends and family. More

As a first time car shopper, my experience here was great! From the moment I walked in Bill was very friendly and helpful. He was very informative about the car I was looking at and never made me feel great! From the moment I walked in Bill was very friendly and helpful. He was very informative about the car I was looking at and never made me feel pressured at all. Bill was very patient in my decision making and was available when I was ready to do business. Ken and Anna were also helpful and it was a pleasure working with them all. More

Jason gave the best quote of all local dealerships, which got us in the door. Greg took care of answering ALL our car related questions, went along with us on a looong test drive, and even showed us some lo got us in the door. Greg took care of answering ALL our car related questions, went along with us on a looong test drive, and even showed us some local sights. Anna tackled our financing and was able to easily beat the deal we came to the dealership pre-approved with. Great experience. More

Jason responded via call to my cellphone to email I had generally sent to 5 area dealers inquiring about availability of 2010 Jetta TD1 manual. He had one in stock. Jason introduced me to Anya. She answere generally sent to 5 area dealers inquiring about availability of 2010 Jetta TD1 manual. He had one in stock. Jason introduced me to Anya. She answered all our questions, accompanied us on a test drive, arranged for trade-in, and financing. Anya was extremely knowledgeable, energetic, and organized. We purchased an additional warranty which will extend to 100,000 miles. We had no complaints and only experienced positive interchange with staff. Would recommend to others. More