Colonial Volkswagen of Medford

Chris was friendly, honest and helpful. Deal was good and fair and didn't take too much time to negotiate. Kept all promises and introduced to parts and service managers. A bit of running back and fort and fair and didn't take too much time to negotiate. Kept all promises and introduced to parts and service managers. A bit of running back and forth for me due to moon roof add on back up and Chris day off. All in all a decent experience for one who doesn't buy cars often nor trusts dealers inherently. Glad that dealership is located in my town! More

I had to go the a VW dealer to clear a "chech engine" light so i could get a new state inspection sticker. From the human ( Ashly) phone to finding service bulliten for my 2001 to cover some of the cost light so i could get a new state inspection sticker. From the human ( Ashly) phone to finding service bulliten for my 2001 to cover some of the cost, this place is really good. It really cost me less than the independent guy I have used who did not correctly diagnosis the engine error and who could not charge back VW. This has me rethinking my adversion the dealer shops. I will use these people again. This for real, NO "typical deal gouging" and NO hype, GOOD service GOOD price, GOOD people. More

I have been leasing cars for 15 years now. Everytime I lease a new car, I find myself having to deal with all different kinds of dealer tactics and trickery. For the first time in my life, dealing with J lease a new car, I find myself having to deal with all different kinds of dealer tactics and trickery. For the first time in my life, dealing with John at Colonial VW in Medford, I had an extremely pleasant, but more importantly honest and straight forward experience. What John told me was the truth, he was not your stereotypical car salesman and was just a geniunely nice guy. They type of guy I was happy to give my business to. In addition, he spent tons of time with my wife and I and answered all of our questions. We went to other dealerships to make sure we were getting a good deal and nobody could beat Colonial's prices, or provide the attention and service they did at Colonial. If you are looking for an honest dealership to buy or lease from with no BS, this is the place to go. More

My first Volkswagen was a Fox, purchased long ago from a south shore Massachusetts dealer, and while I enjoyed the car, to put it mildly, I did not enjoy the purchase experience. Since then I have been lee south shore Massachusetts dealer, and while I enjoyed the car, to put it mildly, I did not enjoy the purchase experience. Since then I have been leery of car salespersons and have approached car purchases with dread. I was recently shopping for a new car and looked at many models and visited many dealers. As a woman shopping for a car alone, it can be a very intimidating process. I just wanted to familiarize myself with the vehicles, maybe take it for a test drive and if I did have any questions, have them answered. I found that I couldn't even get in the door without being rather aggressively approached. At one dealership when I said to salesperson, that if he didn't mind, I just wanted to look around, he aggressively said, only if I didn't mind that he wanted to sell a car. These are the kind of tactics that absolutely put women off. I did not want to go into anymore dealerships to even consider the models that they might be selling. If a customer isn't willing to even look at what the company is offering for fear of how they may be treated, then how can such a company, or an industry for that matter, be successful. Finally when I decided that I really did want a Passat; I was fairly jaded. I have long been familiar with Volkswagens, and I found the website to be excellent. I had concluded that I only wanted to deal online because of how uncomfortable I had been going into dealerships. I had several email exchanges with Chris Ployer, from Medford Volkswagen, and to his absolute credit, he stuck with me. We had stopped discussing the car because I had thought it was outside of my budget. But he expressed a genuine interest in my reasons for only dealing online. I told him that my experiences in dealerships hadn't been the best and I didn't want to waste his or my time. He responded honestly to my concerns, which I found very surprising and it made me think that perhaps I could trust him. I decided to give him a call, I told him that this was just a last effort, that I was about to purchase a car that I liked, but didn't love. I had put a deposit on a car at the dealership across the street from where I worked, and that visit was bad enough. All men yet again, and quite frankly I had put the deposit down because I felt pressure and wanted to get this process over with. It was conveniently located and I could not bear the though of visiting one more dealership. Chris, answered his own phone, was articulate, well spoken and engaging. I told him what I could afford and if he could do that then I would have the car that I loved, instead of one that I just liked. He said he would get back to me promptly and he did. He called right back and said we have a deal, because of our earlier interactions, I believed him. That very night after work I went over to the dealership which at first glance made me a bit nervous, because it is under renovations. When I walked in and finally met Chris, suddenly it was a really safe and comfortable place to buy a car. Chris was wonderful; he was professional, prepared, and absolutely true to his word. He made sure that I was fully informed of how the transaction would take place, all the paperwork, and the process overall. I felt completely at ease. He introduced me to Anna Giacalone, the business manager for that part of the process and I thought, finally a woman in car dealership!!! I was not disappointed; Anna was great she made the credit part of the process so easy. She really listened to my preferences and comfort level. I felt genuine interest in my opinion and she was extremely considerate. Her knowledge and experience was evident and she conducted herself in what I can only imagine is a tough business for woman, with a level of professionalism that is to be admired. Sometimes it is just a small thing that someone may do, that makes a big impact on someone else. For example, when the monthly payments came up it wasn’t a rounded number, she simply redid it and made it round out to the nearest 10. So now every month for the life of the loan, I can write a check that doesn’t contain cents and is rounded out. That is a big deal for me, and I will remember the nice thing she did, because every month it will make balancing my check book that much easier. The little touches and big gestures of both Chris and Anna, have made my interaction with Colonial Volkswagen, something that I thought that I would never say in connection with a car purchase, truly enjoyable. I would highly recommend them to my closest family and friends because they were true to their word, honest and genuine in their actions, and treated my wishes and preferences with the utmost respect. More

I recently had to replace my car after an unfortunate accident that totaled it. After visiting several shady dealers who lied in their advertising, it was a relief to work with the relaxed professionalis accident that totaled it. After visiting several shady dealers who lied in their advertising, it was a relief to work with the relaxed professionalism of Colonial VW. I had found my new pre-owned car after first seeing it online with clear descriptions, pictures, and reviews. It turned into the best and easiest experience I've ever had purchasing a vehicle. They were friendly, courteous and honest in their business practices and I would recommend them to anyone that needs to buy a car but hates the typical pushy dealership. More

I've never written a review before but the business manager at tis dealer was SO nice to me that I had to take the time to do it. I had my car towed to this dealer on a rainy night. I needed a ride hom manager at tis dealer was SO nice to me that I had to take the time to do it. I had my car towed to this dealer on a rainy night. I needed a ride home and planned to call a taxi. Even though the dealership was closed the manager, Anna Giacalone, invited me in, offered me a warm drink, made small talk and then drove me home. I was so impressed with her dedication and great service. I've taken my VW Passat there twice for service and they've done a great job, been prompt about calling with a diagnosis and estimate. Mostly, I wanted to thank Anna. She's the best! Elizabeth Golding Melrose, MA More

We recently purchased a brand new 2009 Tiguan SE 4Motion from VW Colonial of Medford. We visited another VW dealer on the South Shore area prior to coming to VW Colonial of Medford. The VW dealer on the Sho from VW Colonial of Medford. We visited another VW dealer on the South Shore area prior to coming to VW Colonial of Medford. The VW dealer on the Shouth Shore did not have the exact options that we were looking for, so we decided to visit Medford (we were pleasantly surprised to find out that there was a VW dealer closer to Cambridge/Somerville). Although VW Colonial of Medford did not have the exact car that we were looking for on their lot, they immediately told us that they would be abel to get the car we wanted from one of their sister dealerships - the other VW dealer didn't even bring this up as an option, they only kept pushing the cars on their lot and specifically one that we were not at all interested in! Chris and Mark were great to deal with, no sly sales tactics, just straight up answers to our questions, straight up and fair price negotiation. If we said no, they didn't push us. We are happy that we went with VW Colonial of Medford and will definitely recommend them to other VW fans! More

Our sales representative, Anya, did a terrific job listening to the needs we had for our 19 years old daughter. So of the other dealerships we visited, it was clear they were just trying to sell what listening to the needs we had for our 19 years old daughter. So of the other dealerships we visited, it was clear they were just trying to sell what was on their lot. Anya was able to find the Jetta that our daughter wanted at another dealership. We will certainly recommend her to others More

This was my second trip to the dealership. This time I needed two headlights - an emergency, of course. Bob (Parts department) was friendly and remembered me from my last visit. He introduced me to Sal needed two headlights - an emergency, of course. Bob (Parts department) was friendly and remembered me from my last visit. He introduced me to Sal in service who was also friendly and had my lights installed quickly and professionally while I waited. Meanwhile, I sat in a beautiful 2009 Eos during my wait and Chris was the friendly sales person on the floor who I chatted with about the possibility of me owning that car sometime in the near future. I have already recommended this dealership to my 2 Jetta-driving sisters. Fast, friendly, professional and helpful - what more could you ask for? More

Anyone who has owned a VW for any length KNOWS what a technical pain they are to maintain. And expensive. Summary for Colonial VW of Medford: FRIENDLY and ATTENTIVE; UNDERSTOOD the issues; FIXED t technical pain they are to maintain. And expensive. Summary for Colonial VW of Medford: FRIENDLY and ATTENTIVE; UNDERSTOOD the issues; FIXED the stated issue in the timeframe stated; Assessed other items and FIXED the warranty issues; made NO PRESSURE recommendations on other items. Prices? Well, VWs aren't cheap, and dealership prices are outrageous, but that is not necessarily the fault of the particular store. Now, on to the qualitative assessment: Wife calls the office Thursday morn: car is kaput: no start, and "STOP" on the info center. I call this new dealership I had seen a month prior, so new that a plastic banner still covered the name of whatever dealership they took over. Colonial VW of Medford MA. Service Guy says "C'mon down! We're not busy." (I guess no one knows yet they are there.) WarrantyDirect (WD is my extended warranty company) sends the flatbed. I am thinking Comfort Control Module (climatronic had been acting up last few weeks; no a/c and blinking display; been meaning to get to that...). Service Guy calls: car wouldn't start because battery was dead (VWs have a way of losing their batteries all at once, and it *had* suddenly gotten cold hear in Beantown). He said the *STOP* was unrelated--coolant bottle had cracked and the coolant was low. As for the A/C, the Tech had diagnosed that *other* dreaded-but-common failure: the A/C flap motor (+ pressure valve in my case). Service Guy had already okayed repair with WD. He was surprised that they were going to cover everything (except the battery, of course). That said: being a VW dealership, they of course do not have the parts handy... Service Guy has already ordered them; thinks car should be done by Monday. Saturday morning, I realize: I have no car! I call Colonial, hoping for a loaner (or at least a cheap rental). He says that the Tech is "finishing up now"; states car should be done by noon. (Yeah, RIGHT!). He calls me at noon to tell me the car is ready (Hmmm....). And. it. WAS! Another $1000+ from WD (VWs NEED an extended warranty!). "But WAIT: There's Still More!" During the job, Tech had noted a transaxle leak (I had been meaning to get to THAT, too), input/output shaft leaks, and an oil-cooler seal leak. The Service Guy had ALREADY okayed it with the area rep (under my VW powertrain warranty) and completed all services! PLUS he had the Tech do an outstanding heatshield recall (which my previous dealership had ignored, even when I asked "any outstanding recalls?") So, seriously: I don't know if it's because they are new or what, but I HIGHLY RECOMMEND Colonial VW of Medford: it's almost as if they UNDERSTAND the car and RESPECT the driver. Too weird. My new dealership: Colonial VW of Medford. Major kudos. More