Colonial Volkswagen of Medford

We purchased our car from Greg, it was our best car buying experience ever and it's the way all car buying should be. I took my car in for it's first service (no problems with car) and, imagine my surp buying experience ever and it's the way all car buying should be. I took my car in for it's first service (no problems with car) and, imagine my surprise, when I was actually greeted by Tom when I went into the service department! He asked me some questions, noted what I had to say and said the car would be done within the hour (I was waiting). While I was in the waiting area both Greg and Tom came in, at different times, to let me know that the car would be done shortly and to see if I wanted/needed anything. What a great way to be treated, as opposed to other places where I felt that I had entered the Bermuda Triange of auto service! The car was done, as promised, Tom told me what had been done, asked again if I had any questions, shook my hand and said it had been a pleasure, Greg then took extra time to go over my bluetooth with me,again,which was most helpful. While in the dealership we have noticed that it is a very pleasant, no pressure enviroment. All the employees that we have interacted with are friendly, helpful and seem quite happy at their job. All in all, this has been a very nice change from our other car sales/service dealerships. Keep up the good work and the good music. More

By far the BEST dealership I have ever dealt with. By far the BEST dealership I have ever dealt with. Jason G is a fantastic salesman. He (and everyone else I worked with) are professional, knowledg By far the BEST dealership I have ever dealt with. Jason G is a fantastic salesman. He (and everyone else I worked with) are professional, knowledgeable, friendly, and most of all really nice people! I bought a 2011 GTI for a great price and I got a great value for my trade-in. The car was delivered on time and was well prepared. I also received an excellent walk-through of my car's features upon delivery. But what really cemented my opinion of them was what happened after I got the car. Within 2 weeks I curbed one of the rims (huge 18s), and Jason has worked with my wife and I to get the problem solved. I would buy another car from Colonial VW in a second. More

The people working behind the desk in the Service Department are very nice. I love my VW car and I have had no problems with it. The only problem I have is with the Service mechanics and how busy the Department are very nice. I love my VW car and I have had no problems with it. The only problem I have is with the Service mechanics and how busy the place always is. First off, getting an appointment is hard, you usually have to drop your car off and spend the day without a car. They do offer shuttle service to the T but with the problems the T has had with trains stuck in tunnels. No, thank you. Second, they are always SWAMPED. I brought my car in for an oil change and to have the breaks inspected (this took a whole day). I got my car back and the seat was wobbly due to the mechanic not screwing the seat back in. It was after 5pm on Friday so I couldn't go back and ask for a quick fix so I called them and left a message. I didn't hear back from them until Monday. They told me to come in any time and they would fix it. I went in today and per usual they were SWAMPED. The guy said I could leave my car but I didn't want to since this was their mistake and I'd rather not leave my car again. He was not able to accomodate me so I unfortunately stormed out of there and won't be going back. It concerns me that something as easy as an oil change and brake inspection can lead to a wobbly seat. They aren't doing their job 100% which is probably because they are so swamped. Either way, if they don't have time for me, I don't have time for their shenanigans. Nice people but shady service. I could fix the seat myself but I don't have the appropriate tools and why should I fix something that shouldn't be a problem in the first place? More

Colonial had many copies of the2011 Jetta SportWagon TDI I wanted in inventory. Alan and Jason were helpful, not pushy, and helped facilitate the deal. Their price offer was reasonable from the get-go. Ver I wanted in inventory. Alan and Jason were helpful, not pushy, and helped facilitate the deal. Their price offer was reasonable from the get-go. Very little haggling to get to yes. Ann (right name?) got us a very good financing deal. Car and financing were ready to go the next day. That simple. A young associate (Billy? Bobby?) demonstrated all the features of the car to my satisfaction. The vehicle has delivered on all my expectations. Easily 50+ MPG on the highway. Great handling. Solid. So far so good at 3400 miles. Took the vehicle back 90 days later for its courtesy checkup. They fixed one little electrical gig and removed a nail from one tire. I'd recommend this dealership and the team. Dick, Salem MA More

I am extremely pleased with the entire process of buying my new car at Colonial VW of Medford. John DeSantis was exceptional, honest and timely. He was always available for me with questions that I had. He my new car at Colonial VW of Medford. John DeSantis was exceptional, honest and timely. He was always available for me with questions that I had. He went over and above the call of duty. Anna was also great. She spent a lot of time trying to get me the best possible deal and kept me informed throughout the process. She was quick and professional. The leadership team was truly concerned about me, the customer. Service helped me and were very friendly as well. Overall, I would HIGHLY recommend this dealership to friends and family. The one and only thing that I wasn't happy with was that the car I purchased had about 1/8 tank of gas when I drove it off the lot. It cost me $68.00 to fill it up. I would have liked a full tank. David Barnack 85 2nd St #1 Medford, MA 02155 More

This is the third car we've bought from Al Gallagher in the last two years. He's helpful, friendly and very easy to work with. Obviously - or we wouldn't keep coming back!! We even have a picture of Al o the last two years. He's helpful, friendly and very easy to work with. Obviously - or we wouldn't keep coming back!! We even have a picture of Al on our refrigerator with my son. I wouldn't go to anyone else. More

We were recently faced with the unexpected need to purchase a vehicle after the fuel pump failed on our existing car. Given the expense of repair versus the age of the car and the fact that I commute purchase a vehicle after the fuel pump failed on our existing car. Given the expense of repair versus the age of the car and the fact that I commute almost 400 miles per week, a new car made sense. We knew we wanted the Volkswagen Jetta Sportwagen based on its appearance, size, and incredible gas mileage. Now the only question was finding a dealership who would help us reach the price we needed and also help us with our somewhat unusual situation of having a trade-in that was in need of some repair. Colonial Volkswagen of Medford was our last stop of a 3 dealership tour, not to mention multiple internet inquiries. We had to move fast but we also had to move smart. From the initial phone-call they were friendly and responsive. They understood that our current car did have value and they never tried to make us feel otherwise. In fact, they handled the towing of that car, without even involving us with it. Other dealerships said we would have to get the car to them if it was to be considered for trade-in. As far as the pricing goes, it all felt very upfront and in the open. Rather than the salesperson going away to "talk to his manager", he brought us into the office with his manager and we all sat together. When we told them our bottom line, they met it with no back and forth. Our salesperson went over every inch of the car, showing us how everything worked and highlighting all the fun features. There were no surprises at the end of the deal, except for a wonderful new car. More

Greg was extremely informative and pleasant to deal with when I went to shop for a car. He had in depth experience and knowledge in regards to the VW brand and this insight made it easy to choose VW. The when I went to shop for a car. He had in depth experience and knowledge in regards to the VW brand and this insight made it easy to choose VW. The quality of the car was my main reason, but Greg made the whole experience great and I am very happy with my purchase. Greg took the time out to explain the many features of the car, even after I had made the purchase and I do appreciate that customer service very much. Overall, I am very happy with the service I received at this dealership and will be bringing my car back there faithfully. Thank you. Mary Mooney More

I am 22 years old and just graduated from college in May. When my current car (at the time) was not going to pass inspection, my dad said we had to look at some new cars. Long story short, everyone (especial When my current car (at the time) was not going to pass inspection, my dad said we had to look at some new cars. Long story short, everyone (especially Al) was extremely helpful and friendly. Al treated us as if we've known each other for years. He was very funny and made what could be a really stressful situation, a really fun one. I will absolutely recommend Volkswagen of Medford to anyone looking for a new or used car and spectacular service. One of the last things Al said to me was, "You're part of the family now." I loved that. And one other thing. Anna was such a sweet heart and extremely helpful as well. She made us feel comfortable and explained everything in detail to me because I am very new at this. I walked out of Volkswagen of Medford feeling confident and knowledgeable in my new and stylish Jetta 2011 :) More

Everyone at Colonial Volkswagen of Medford was very professional and knowledgeable about VW’s product line of vehicles, and pressure free. I personally would like to thank Bill, Martin, Anna and Alan f professional and knowledgeable about VW’s product line of vehicles, and pressure free. I personally would like to thank Bill, Martin, Anna and Alan for making this all come together so quickly. The team work really stands out at Colonial, keep up the great work :) More