Colonial Volkswagen of Medford

Friendly people, strong service, info was told to us straight, and we were in and out and happy with our new car, which was delivered to our door. straight, and we were in and out and happy with our new car, which was delivered to our door. More

Pleasant, easy, quick experience. Got a new Golf on a lease, got the lease worked out in just a couple of hours, and Al, our dealer, was cool enough to drive us back and forth to the Medford dealership t lease, got the lease worked out in just a couple of hours, and Al, our dealer, was cool enough to drive us back and forth to the Medford dealership to finalize the papers. Then he delivered our car to us the next day, which was just really helpful but also an exciting way to get your new car -- which almost offset the economic pain of buying a new car. More

I visited Colonial VW for a test drive and was very satisfied with the assistance provided by sales associate Al. He spent a great deal of time with me while I test drove a couple cars and offered hel satisfied with the assistance provided by sales associate Al. He spent a great deal of time with me while I test drove a couple cars and offered helpdful advice. More

Al was extremely helpful. He listened to what my needs were and was able to get me into a new car while staying within my budget, which I wouldn't have thought was possible. He patiently helped me to expl were and was able to get me into a new car while staying within my budget, which I wouldn't have thought was possible. He patiently helped me to explore all my options and to decide on the best choice for me. I would highly recommend working with Al. More

Unfortunately for me I was diagnosed with Parkinson’s disease this past June. Unpredictably, it will rear its ugly head when least expected. Such was the case a few Saturdays ago when, exiting my car, I disease this past June. Unpredictably, it will rear its ugly head when least expected. Such was the case a few Saturdays ago when, exiting my car, I went down liked a leaded sack of potatoes (Frozen Right Side Syndrome of PD). With my jaw and chin bleeding badly (16 stitches were eventually used) two individuals, people of superior character, came to my assistance: Adam, the great service writer, and one of the salesmen, Michael “Dino,” who went so far as to remove himself from the floor (and an opportunity to sell a car) and drive me to the ER at Mass Memorial. My sense of gratitude to these two gentlemen defies my ability to express in simple words. For years to come, I will never forget the goodness and concern shown to me that morning. Finally, I truly believe (just my little ole opinion) that car sales are based on two things, namely: the quality of the product itself—and I have never owned any other car then a VW, and I’m old--and the quality of the character assisting you. If word of mouth is of any value, please expect swarms of Sean McGinty recommendations to be knocking at your door. Truly, your dealership has two class-acts in these men, representing your dealership to the public. You are lucky to have them—I’d never let them go, ever! With gratitude, Sean McGinty More

We went there knowing what we wanted. We had efficient discussions and a fair trade-in package put together, along with a delivery date that lived up to its promises. We appreciated the simplicity of the discussions and a fair trade-in package put together, along with a delivery date that lived up to its promises. We appreciated the simplicity of the transaction and the follow through on expectations. More

I too have been meaning too write a review and I never write reviews but in this case I want to scream from the rooftops to anyone who can hear me to not go anywhere else if you're looking for a new or us write reviews but in this case I want to scream from the rooftops to anyone who can hear me to not go anywhere else if you're looking for a new or used car. Go straight to Colonial VW and make sure you see Anna. She is the most honest, professional and knowledgeable person I've ever met in a car dealership. I've purchased at least eight cars over the last 30 years and have helped many friends shop so I know what I'm talking about. This time I was worried because of the economy and my mortgage being modified, I have some credit issues. That was never a problem for me before. I was embarrassed to start with and it didn't help when several dealerships I visited couldn't or wouldn't help me. Everywhere I went, as soon as I mentioned my credit concerns I was treated differently. I was told by one dealer, I could only get approved if bought one particular car. It was an old looking Chevrolet Malibu with dents all over it and a funny sounding motor. I asked why I couldn't look at others in the same price range and was told thats the only one the bank would approve me for. this was BEFORE i had even given them my social or any credit info. (Found out later they were asking $5000 over book value which is clearly why he wanted to sell it to me) Needless to say I left that store. I think sales people must think if you have problems that they can make more money. I was discouraged and waited a month before looking again. Next stop was just as discouraging only this time, the salesman was nice to me because I didn't mention any of my issues upfront. When I agreed to buy the car and talked to the manager, he treated me like a criminal. Lectured me about my credit score and said if I was lucky I could get 21% if I had half the price as a downpayment. Told me I needed to pay more for the car and the bank required me to add all kinds of things to the loan like credit protection and warranties etc.. Otherwise, I couldn't get approved he said. I wasn't born yesterday. I asked him to show me where it said that. He quickly changed the subject and basically implied it wasn't relevant since I wasn't even approved yet anyway. I felt like he was rubbing it in. Obviously I didn't end up buying the car. After several more failed attempts I had given up. Decided to buy a cheap car and drive it for a few years until my credit improved. I ran into an old friend in a parking lot and by sheer luck I found out about Colonial VW. My friend had just bought a beautiful new Jetta and was showing it to me. I had never considered VW before but the cars are amazing! She told me before I completely give up to go and see Anna at Colonial VW. She said Anna in finance was really nice and helpful and that at the very least I could get advice about my credit. She recommended the dealership highly and said everyone that worked there was nice. I made an appointment with her from my friends phone in the parking lot. Thank god I did that! What a big difference! She was really nice and cared about what I wanted. She didn't judge and assured me that there are a lot of people right now in my exact same situation. She asked me to give an example of a dream car and dream payment and then to tell her the things I had to have. All I really cared about was a Jetta with a sunroof, but it would be awesome to have other options like leather and a nice radio. During the 20 minutes we were talking she was working on her computer sending my credit to banks she knew. To my shock after she made a few phone calls she said, congratulations, you got approved and the rate isn't too high so you can even have the one with the leather and sunroof and be in a lower payment! I couldn't believe my ears! I picked out my car and the next day I took it home! I can't even tell you how happy I am and how different Colonial VW is! Especially if you have any credit issues, don't go anywhere else! The service department is also excellent. I have gone for one free oil change so far and it went very smoothly. More

We purchased our car from Greg, it was our best car buying experience ever and it's the way all car buying should be. I took my car in for it's first service (no problems with car) and, imagine my surp buying experience ever and it's the way all car buying should be. I took my car in for it's first service (no problems with car) and, imagine my surprise, when I was actually greeted by Tom when I went into the service department! He asked me some questions, noted what I had to say and said the car would be done within the hour (I was waiting). While I was in the waiting area both Greg and Tom came in, at different times, to let me know that the car would be done shortly and to see if I wanted/needed anything. What a great way to be treated, as opposed to other places where I felt that I had entered the Bermuda Triange of auto service! The car was done, as promised, Tom told me what had been done, asked again if I had any questions, shook my hand and said it had been a pleasure, Greg then took extra time to go over my bluetooth with me,again,which was most helpful. While in the dealership we have noticed that it is a very pleasant, no pressure enviroment. All the employees that we have interacted with are friendly, helpful and seem quite happy at their job. All in all, this has been a very nice change from our other car sales/service dealerships. Keep up the good work and the good music. More

By far the BEST dealership I have ever dealt with. By far the BEST dealership I have ever dealt with. Jason G is a fantastic salesman. He (and everyone else I worked with) are professional, knowledg By far the BEST dealership I have ever dealt with. Jason G is a fantastic salesman. He (and everyone else I worked with) are professional, knowledgeable, friendly, and most of all really nice people! I bought a 2011 GTI for a great price and I got a great value for my trade-in. The car was delivered on time and was well prepared. I also received an excellent walk-through of my car's features upon delivery. But what really cemented my opinion of them was what happened after I got the car. Within 2 weeks I curbed one of the rims (huge 18s), and Jason has worked with my wife and I to get the problem solved. I would buy another car from Colonial VW in a second. More

The people working behind the desk in the Service Department are very nice. I love my VW car and I have had no problems with it. The only problem I have is with the Service mechanics and how busy the Department are very nice. I love my VW car and I have had no problems with it. The only problem I have is with the Service mechanics and how busy the place always is. First off, getting an appointment is hard, you usually have to drop your car off and spend the day without a car. They do offer shuttle service to the T but with the problems the T has had with trains stuck in tunnels. No, thank you. Second, they are always SWAMPED. I brought my car in for an oil change and to have the breaks inspected (this took a whole day). I got my car back and the seat was wobbly due to the mechanic not screwing the seat back in. It was after 5pm on Friday so I couldn't go back and ask for a quick fix so I called them and left a message. I didn't hear back from them until Monday. They told me to come in any time and they would fix it. I went in today and per usual they were SWAMPED. The guy said I could leave my car but I didn't want to since this was their mistake and I'd rather not leave my car again. He was not able to accomodate me so I unfortunately stormed out of there and won't be going back. It concerns me that something as easy as an oil change and brake inspection can lead to a wobbly seat. They aren't doing their job 100% which is probably because they are so swamped. Either way, if they don't have time for me, I don't have time for their shenanigans. Nice people but shady service. I could fix the seat myself but I don't have the appropriate tools and why should I fix something that shouldn't be a problem in the first place? More