Colonial Volkswagen of Medford

I knew that I would have a great experience with the dealership once I got off the phone with the dealer after searching online for a VW dealership. I quickly scanned Colonial Website and found a coupl dealership once I got off the phone with the dealer after searching online for a VW dealership. I quickly scanned Colonial Website and found a couple of cars that I was interested in. I spoke with Sean O’Connor and told him exactly what I wanted. To be honest I did not feel pressured to make a decision on the spot. The only issue was that there were two exact cars that I was comparing and contrasting. Sean let me take my time and did not rush me, I would also like to add this was on a Tuesday. I finally negotiated on the car I would like that night with no pressure from Sean. The elapsed time had to be about 2.5 hours. I left feeling great about my purchase. I was to come in on Monday of the next week to pick up the car however there was an issue, the previous owner was in an accident which was not reported to the insurance company, which CarFax did not pick up on. I’m pretty sure if it was any other car dealership they would of just sold me the car. Sean told me that the reputation of Colonial would be on the line if he sold me that car knowing the information that he knew after we signed papers. He told me that he had the same exact car at another dealership and that I would be able to look at it. The turn-around time for that was 2 hours. I inspected the car and felt that it was to my liking and was able to drive off the lot that night. He literally jump through hoops to get it registered for me before the close of the registry that night. I would also like to add that Sean spoke to my insurance company to make sure that they had the new VIN number. Sean was upfront and honest and man of his word. I had the car a few days and had to take it back in to get my inspection sticker he made sure the tank was full as promised. There are a couple of minor scratches on the car that he said that would take car for me, I have yet to do so but im sure when I bring it in he will honor his promise. I am completely satisfied with the purchase and am glad I worked with Sean O’Connor. More

This is my second Jetta from this dealership and my fourth new VW. They were great to deal with and will continue to shop there in the future. VW of Medford has also met my needs for service in the pa fourth new VW. They were great to deal with and will continue to shop there in the future. VW of Medford has also met my needs for service in the past and I am sure they will with new Jetta TDI. I look forward to the "included service" with my new car. More

I went to this dealership because it was closeby; I had already gone to the sister store in Wellesley just to check out the GTI and TDI, but Medford was just much more convenient for me. I walked in pretty already gone to the sister store in Wellesley just to check out the GTI and TDI, but Medford was just much more convenient for me. I walked in pretty late Tuesday night, but Greg Cohen was still willing to take me for a test drive. I met with him on Saturday to work on the purchase, and he was extremely patient and willing to get me a deal that was satisfactory. After I made the purchase, I looked around to compare the price I paid with other people on Edmunds, and my price was definitely lower. The people here are very kind, not pushy, and have been extremely pleasant to deal with. More

Let me just say walking in on Monday morning at 7:30am I was less than optimistic about what would happen next. I am moving out of state on Saturday and this weekend my car started to act up. We had the car was less than optimistic about what would happen next. I am moving out of state on Saturday and this weekend my car started to act up. We had the car towed in on Sunday and I was on their doorstep Monday morning ready to cry and praying this would not delay my move. David took all my info as well as inform me that there were 6 outstanding recalls on my car. (I just purchased my car from a small independent lot in June and have not put 2000 miles on it yet. This is also my 3rd VW my last car was a bug with 178K miles on it before I got the Passat)I was assured I would be called on Monday afternoon with some info but there were 31 other people ahead of me. Crying was a real option at this point. I called and spoke with David around 3pm and was informed that it was a recall on my car, there would be no charge and everything was fixed and ready to go by 5pm that same Monday. I was shocked!!!! and so very pleased. When I arrived at 430 David said he would work on the paperwork and I went to go wonder the show room. I spoke with a very nice receptionist who was friendly and want to tell a manager how great the service was. The manager was busy and the receptionist and I were talking. I told her I wanted an EOS next after my kids got a little older. She called over a sales person to show me the car. I would have met with Greg but his customer had come back in and another young man who I am embarrassed to say I dont remember his name showed me the car. He spent time showing me what the buttons did and how cool the transformation is. SO COOL. When I was done looking at the car and having a hot coco I went back in and my paperwork was ready. I had a great experience of what could have been a really disaster. Thank you so much. I highly recommend this dealership to any one who needs service for their car or sales for a new one. More

Bill was a nice guy and had good sales skills. Anna was understanding and helpful. Overall the quality of the sales was great. However, I was not walked through all the features of the vehicle but that was understanding and helpful. Overall the quality of the sales was great. However, I was not walked through all the features of the vehicle but that was due to my lack of time. Hopefully when I get sometime i will be able to go see bill to go through some features I did not figure out in the car. Overall great people to work with. Highly reccommend Bill and Anna to future customers. More

Working with Mr. Burns was a pleasure. It was refreshing to enter a dealership and be greeted with a warm friendly smile. There was absolutely NO pressure and I felt at ease the entire process. Mr. Burns to enter a dealership and be greeted with a warm friendly smile. There was absolutely NO pressure and I felt at ease the entire process. Mr. Burns was very thorough and explained everything in detail. I was very impressed by his personal touch, even calling me the next morning making sure I arrived safetly home.. In todays fast paced world it was nice that he took the time to personally call me. More

I had a terrific, hassle free experience. I knew what I wanted and was presented with exactly the vehicle I was after without any problems. The deal was sealed within 1 hour of my arrival at the dealership wanted and was presented with exactly the vehicle I was after without any problems. The deal was sealed within 1 hour of my arrival at the dealership. Chris couldn't have been a better salesman. More

Jason was fantastic. I was really nervous about buying a new car and also indecisive. I never felt pushed by him. He walked me through the steps and made it feel easy. I trusted him completely. He was a new car and also indecisive. I never felt pushed by him. He walked me through the steps and made it feel easy. I trusted him completely. He was always cheerful and patient and absolutely reliable. Really, I can't imagine anyone doing a better job! Now that I have the new car, he is still available for questions. And he never made me feel as if I was asking a stupid question. I am really grateful. More

My first contact was online and I did the full financing app and then was contacted by phone. I was told that my credit rating would open me to more financing options than normal, inclduing those I had see app and then was contacted by phone. I was told that my credit rating would open me to more financing options than normal, inclduing those I had seen advertised online and that I would just have to confirm that I was who I said I was when I got in there. I confirmed that they had vehicles that would fit my needs and the financing plan. I was on a short timeline(my mistake) so I showed up more or less ready to buy. I had done substantial research on the vehicle I was looking for so I wasn't a complete babe in the woods. Salesman was new and didn't have all his facts straight and wasn't the best listener but ok, I found a vehicle I liked and that fit my description. I got a good deal on the vehicle--nothing spectacular but solid. Negotiations ensue and I'm told they have no record of my financing app mentioned previously, and that the vehicle doesn't qualify for the financing I had discussed before anyway. So someone was bs'ing me somewhere along the line. Long and short is that I buy the car that night at a price I was comfortable with. When I go to pick up a few days later at a pre-arranged time the car isn't exactly ready. Tank isn't full, sticker hasn't been received, and there was an upholstery issue. I got credits for the teank and sticker but that meant I needed to do that on my own time. I pick up the car but I need to go back a week later for service for the upholstery issue--again if I hadn't pushed the issue it didn't seem like anything would happen and when I did show up for that service the service folks didn't seem to have a record of me. A call tomy salesman straightened things out but not exactly a good first service experience. Love the vehicle not a huge fan of the dealership. During purchase I had my dad with me, who had an expressed interest in buying also, so I figured they would have really tried to do right by me but it was just ok. That said, the car is sweet and I'm loving it. More

I was looking for a specific model, color, and trim level in a year-end model clearance environment. Colonial VW of Medford (more specifically, Bill Burns) found me the exact car for which I was searching, a in a year-end model clearance environment. Colonial VW of Medford (more specifically, Bill Burns) found me the exact car for which I was searching, and we had the deal done within a week of my first visit, with excellent communication throughout the week. They gave me a fair market price for my trade, and gave me the new car for invoice price. Very little haggling. More