Colonial Volkswagen of Medford

The sales staff at Colonial are amazing. David Jarvis was patient and informative, and always good-natured and helpful. David let me come back for three test drives, answered all my questions, and checked in patient and informative, and always good-natured and helpful. David let me come back for three test drives, answered all my questions, and checked in without ever pressuring me. In the end I got the perfect car, at a great deal, with a really fair price for my trade-in. I couldn't be happier. The follow-up care has been great too. Everyone is always nice and helpful. Regular maintenance is handled efficiently, and they wash my car before returning it to me. More

Had some engine work done to the car and have to say from the SA,SM and service tech they were all great. Would get phone calls with any updates and updated progress pictures. Have to say upon completion o the SA,SM and service tech they were all great. Would get phone calls with any updates and updated progress pictures. Have to say upon completion of work and delivery of car all was exellent.The feels and drives great. Thank you VW of Medford and keep up the good work. More

The guy knew too much. Question if his boss paid him enough Cohen only blushed. Great buying experience. Had not bought a car since 1987. Would go there again. enough Cohen only blushed. Great buying experience. Had not bought a car since 1987. Would go there again. More

Greg Cohen was great to work with, right from the beginning with my first phone call to the dealership. He accommodated our requests perfectly, pleasantly engaged in conversation during multiple cal beginning with my first phone call to the dealership. He accommodated our requests perfectly, pleasantly engaged in conversation during multiple calls, had no problem with my husband and I arriving at different times to test the vehicle, and was direct and easy to talk with while discussing pricing. The process was very efficient and Greg was extremely knowledgeable. He did a great job on the day of the actual sale, too, and walked us all through the vehicle features, helped us set up our cellphones - everything worked well. I highly recommend both Greg and Colonial with no reservations whatsoever. In best of - I love my new Sportwagen TDI. More

I had a great experiance from the time i walked in the door till the time i left with a great car and a great deal. the sales team were very friendly and accomadating. They wouldn't let me go till the door till the time i left with a great car and a great deal. the sales team were very friendly and accomadating. They wouldn't let me go till they showed me the ins and outs of the neuances of the car. I would highly recomend Colonial Volkswagen as a dealership,and as indaviguals. Ask for Greg i guarantee you'll get great service More

I was in the market for my first new car when I came across the new Passat in a commercial on TV. I went to Colonial VW of Medford initially just to test drive some vehicles because it was the closest V across the new Passat in a commercial on TV. I went to Colonial VW of Medford initially just to test drive some vehicles because it was the closest VW dealer to my house in Boston. After speaking with Jason Giacoppo through e-mail and promptly scheduling a test drive, he handed me to Rob Cherubino so a salesman could show me the ins and outs of the vehicle. Rob was very knowledgeable and accomodating, offering his personal number for appointments and questions I might have. This is a very big purchase, and I didn't want to rush anything, so i went back for a couple more test drives and discussions about options, trims, and pricing. As new buyer, I did as much research as possible to make sure that this was the right decision. The Medford staff seemed like more of a close-knit unit than I was originally anticipating. Everyone that I met there was selfless and focused on giving each customer the satisfaction that they expect from such an important decision. Through exceptional customer service and allowing me the freedom and time I needed to go through with my conclusion, I'm very glad that I went to Colonial and would highly recommend it to anyone who is looking to drive a German engineered, American manufactured Passat. More

EDIT THIS ALL YOU WANT. WE ARE UNHAPPY CUSTOMERS. EDIT THIS ALL YOU WANT. WE ARE UNHAPPY CUSTOMERS. COLONIAL IS AN ADVERTISER ON YOUR SITE. YOUR EDITS WILL INTEREST US. If you expect courtesy, h EDIT THIS ALL YOU WANT. WE ARE UNHAPPY CUSTOMERS. COLONIAL IS AN ADVERTISER ON YOUR SITE. YOUR EDITS WILL INTEREST US. If you expect courtesy, honesty, a cup of coffee, TOTAL disclosure of warranties (with paperwork completed: no blanks) -- go someplace else. If your time and privacy is valuable to you, go somewhere else. If you expect to pay cash for an advertised price -- go someplace else. These people are buffoons, even by the basest standards of their profession. They tergiversate and elide while adhering tenuously to the letter of the law. They seem to have no self-respect. When they say they are ready to close, bring a lawyer and say nothing. If you shake hands with a salesman at Colonial in Medford, count your fingers and your rings. Bring a pen. Their desks have broken chains from which pens were stolen by irate customers -- according to the salesmen. We have more to say, but we’ll need an asbestos keyboard. More

Just bought a new Passat at VW Colonial Medford and the service could not have been better. After having a terrible experience at a different dealership, we went to Colonial expecting the same treatment. W service could not have been better. After having a terrible experience at a different dealership, we went to Colonial expecting the same treatment. We were very wrong! From our first phone/internet inquiry up to the day we left the dealership with our new car, we could not have been treated better! Jason was amazing, as well as Anna, that found us the best financing options. I would recommend them to anyone that is looking for a new VW. Worth the drive if you don´t live close, like us! More

I worked with Rob C. and had nothing short of a fabulous experience here. I went back three times to test drive the Passat and the Jetta and he never got frustrated with my inability to make a decision! U experience here. I went back three times to test drive the Passat and the Jetta and he never got frustrated with my inability to make a decision! Ultimately, I chose to lease a 2012 Jetta SE based on the lease payment price. Rob and Anna worked with me relentlessly to get my payment to a price that I was comfortable with. Not once did I feel pressured to sign papers, cut my 15-20 min test drives short (although if I had wanted to take a shorter route it would have completely been my decision), or feel rushed out of the dealership because they had closed 20 minutes ago. Even though Rob is one of the younger salesman that I met with in all of the dealerships I went to (Herb Chambers of Burlington, another Honda dealer, and a Nissan dealer in Medford) he blew the others out of the water in terms of customer satisfaction, politeness, knowledge of any VW vehicle (other salesman I worked with couldn't even tell me if the back seat folded down and they expected to win me over?), and pretty much anything else I asked. Rob follows up with phone calls or text messages, carries himself well and respects those that he works with, and isn't pushy - which is what won me over in the end. I'd recommend this VW dealer to anyone who's looking - a fabulous experience for something that is normally so stressful! More

Robert C. our salesman was fantastic! He was VERY knowledgeable and very professional. We visited four different dealerships and spoke with a lot of salespeople, he was head and shoulders above the r knowledgeable and very professional. We visited four different dealerships and spoke with a lot of salespeople, he was head and shoulders above the rest. He got us the right car at the right price. It was a no hassle experience from start to finish, even filling out the paper work with Anna who made sure we did not leave any old records in our trade in car in case of identity theft. More