Colonial Volkswagen of Medford

I leased my car before deciding to purchase it and both experiences with Bill and the staff at colonial VW were perfect. It was my first large purchase and I was treated with respect while walked through e experiences with Bill and the staff at colonial VW were perfect. It was my first large purchase and I was treated with respect while walked through every step of the process. I trust the staff at the dealership and I highly recommend them to anyone who is looking for a new car and a dealership of people who truly care to provide the best experience possible! More

I just wanted to thank VW Medford for a very smooth and enjoyable purchase. This was my first experience buying a new vehicle and Bill Burns offered professional and excellent service. I actually had other enjoyable purchase. This was my first experience buying a new vehicle and Bill Burns offered professional and excellent service. I actually had other dealers match the price of the car I bought, but wanted to come to Medford because Bill was so straightforward, honest, and pleasant to work with. I appreciate the great service and will definitely be coming back for any future vehicle needs. Thank you again! More

After our Jetta of 6 months was totaled and searching for a replacement in the marketing, Bill was introduced to us by his financial manager. Since then I was dealing with Bill from selection of models, test a replacement in the marketing, Bill was introduced to us by his financial manager. Since then I was dealing with Bill from selection of models, test drives as well as pricing and offers. Throughout the entire process, Bill is very pleasant and patience and always looking for deals and offers that meet our goal. We will definite recommend him to other family members or friends if they are in the marketing looking for a new or used vehicle. More

My wife and I returned to the Colonial Volkswagen dealership in Medford ma and met Bill Burns who was so gracious in helping us to select a new 2013 Volkswagen Passat se.. We were returning our 2010 dealership in Medford ma and met Bill Burns who was so gracious in helping us to select a new 2013 Volkswagen Passat se.. We were returning our 2010 lease and was not sure of what to do . Mr Burns was so kind and helpful that he made this process so easy that my wife just loved the new car especially the different color of Burgundy like . Mr Burns has a great way of making one feel at ease . He is the reason we went into another lease . He made it so easy and knew his stuff on Volkswagen . He is in our opinion an asset to the dealership and I hope you let him know this . We thank Bill for all his help and when its my turn to get a car I know who I am coming down to see . This dealership is tops in my book especially Bill Burns . Thanks Diane and Larry Mulrey More

Steve (Gill) was a real pleasure to work with. This Steve (Gill) was a real pleasure to work with. This was my first new car (big decision). Steve greeted us, gave us fantastic research informatio Steve (Gill) was a real pleasure to work with. This was my first new car (big decision). Steve greeted us, gave us fantastic research information (which we studied) and offered his help if we had any questions. At no point did I feel like I was being sold to. Rather, he was helping me buy the right car for me. I really appreciated his knowledge, thoughtfulness and helpfulness. Thanks Steve. Jim More

My service consultant John Zych at Colonial VW of Medford explained the work to be performed on my vehicle and related charges prior to performing the work in full detail and without any issues. I received m explained the work to be performed on my vehicle and related charges prior to performing the work in full detail and without any issues. I received multiple updates and notices throughout the day explaining a step-by-step analysis as promised, in full detail and with a clear understanding. Everything that needed to be repaired or replaced was still covered under my warranty and was replaced without any questions, issues or concerns. Colonial VW of Medford took the short, necessary time to complete the repairs on my vehicle which exceeded my full expectations. I was able to find a parking spot every time I entered the dealerships lot. There was plenty of seating and amenities for customers and the cleanliness of the waiting area was beyond superb. I would more than likely recommend Colonial VW of Medford to my close family, friends or colleagues based upon my past experience in the Service Department particularly with John Zych and Leo Felipe. I was very pleased with the overall customer service and communication from this dealership. The Colonial VW of Medford Service Department truly went above and beyond my expectations as a customer and I can now say I wouldn't go anywhere else to service my vehicle. More

Last week my wife and I decided we needed to retire the ol' 99 Land Rover Discovery. Once something of great beauty, it had devolved into a malfunctioning disaster. Everything was broken, especially my wif ol' 99 Land Rover Discovery. Once something of great beauty, it had devolved into a malfunctioning disaster. Everything was broken, especially my wife's heart. She had purchased this car upon graduating high school and cared for it enormously. But everything has it's time, and she resolved to get something new. We found Colonial Volkswagen online and traveled to Medford to check out a 2013 VW Tiguan SE. The SE was awesome. And so was our salesman, Bill Burns. He was informative, relaxed, and just a terrific guy to do business with. Having never leased a vehicle before, Bill was able to walk us through the entire process and make it easy for us. I can't help but chuckle when I think about how much things have improved for my wife and I in the past week. Functioning breaks, air conditioning, better gas mileage than a tractor; all thanks to our new car. The other day looking out the window at our new 2013 VW Tiguan SE, I smiled at the car. And you know what? I think just maybe it smiled back. More

Truly the best buying process ever! Colonial VW is an amazing dealership that has taken amazing care of me through the last 3 car purchases I have made. What do I love most about this place? There is n amazing dealership that has taken amazing care of me through the last 3 car purchases I have made. What do I love most about this place? There is none of the normal haggling over price and trade in - these guys make the buying process easy and simple! Thank you Rob C., Ken and Derek for all of your help! I live 30 miles away and make the trip there because they treat me so good. These guys are truly professionals at what they do and the only dealership I know of to have the same sales team on staff for years. It is great to go in now on my 3rd vehicle and see all the same people. The guy who sold my first car remembers details I have long forgotten. When I need something years later, I call the service department and make an appointment. It is a fast and easy procedure where the staff understands often times I am running late and they have me out the door quickly! I really appreciate everyone at Colonial VW! More

After doing much research on different dealerships, we opted on making a purchase at Colonial VW of Medford. Our salesman, Rob Cherubino, was very helpful, friendly and knowledgable of the car we were int opted on making a purchase at Colonial VW of Medford. Our salesman, Rob Cherubino, was very helpful, friendly and knowledgable of the car we were interested in. The financial person we dealt with, Kaser Teebagy, was just as helpful and friendly as our salesman was. We would highly recommend this dealership to anyone looking. Thanks once again Rob for your help. It was great doing business with you! More

Mr. Cherubino is awesome, no matter what time of day it was if I had a question he would answer it. Buying my first car with Mr. Cherubino was awesome! he made me feel like I was his best friend made it so was if I had a question he would answer it. Buying my first car with Mr. Cherubino was awesome! he made me feel like I was his best friend made it so easy. He's a good sales representative, specially when he was dealing with my parents. When he explained everything life was peachy. I want to thank Rob Cherubino for helping in every way and selling my first car!!!! More