Colonial Ford of Marlboro

These guys are great! I never have a problem with same day simple services. I’m on the road a lot and don’t really have time to schedule appointments. But I have never had an issue getting in here. Great day simple services. I’m on the road a lot and don’t really have time to schedule appointments. But I have never had an issue getting in here. Great writers, great techs! If they could only get an ETA on my backup camera replacement I would be golden. More

Completely Let Down Stephen was a good sales agent and was helpful and nice throughout the process and I felt he really tried to help me through this difficult process bu Stephen was a good sales agent and was helpful and nice throughout the process and I felt he really tried to help me through this difficult process but maybe his hands were tied.. When the day arrived to obtain my truck,(Sept 2019) the dealership sent a driver to deliver and take my trade in in my neck of the woods because I live 45 mins away in RI. We met to do the VIN check and the dealership sent the driver without the title. I proceeded to wait almost 3 hours because the management at the dealership couldn't figure out how to send a clear fax of it. Even the driver who only does this part time was getting pretty pissed off. Oh well things happen right, we finally get it situated. Fast forward to me having to get it inspected in RI. It failed inspection due to front tinted windows, and a small crack in the tail light that was there when I bought it. I had to spend $200 to get these issues fixed and get it registered. I felt this should be an expense of the dealership and called to explain my situation. Stephen spoke to management and said send us the receipt and we'll cut you a check. Which I did. No check a month later. I call Stephen, he apologizes and says he was told it would be all set and that they've been very busy. I waited almost another 2 months and call again with my frustration. Management tells me sorry they have been busy due to the holidays etc, still no check. At one point I talk with Sylvio and explain. Someone will get back to me. Never happened. It is now July 2020 and never got a check, a call back, or anything. As someone who has been in the service industry for the last 17 years I must say this experience has been awful. Colonial Ford you just lost what could have been a loyal, life long customer due to the experience you gave me and a lousy $200 that you ghosted me for... More

Excellent Work - Very Professional This shop does a great job! The repairs were performed flawlessly and on-time, as promised. The waiting area is comfortable and the employees who work This shop does a great job! The repairs were performed flawlessly and on-time, as promised. The waiting area is comfortable and the employees who work there are outstanding. I suspect that they're all trained in delivering excellent customer service, which you don't often find these days. These guys are very professional and they have the necessary skills to repair even the most complicated problems. I'm very happy with this dealership. You cannot go wrong with Colonial! More

Recalls Had the recalls performed on my F150, service advisors were friendly and knowledgeable. Service tech Alex Place was phenominal as usual. Great service Had the recalls performed on my F150, service advisors were friendly and knowledgeable. Service tech Alex Place was phenominal as usual. Great service with no surprises. More

Professional staff. It was a long time for an oil change, 2hrs but not a big deal that day. Quick check in and. Check out 2hrs but not a big deal that day. Quick check in and. Check out More

Repaired oil leak Ease of scheduling to bring car in for service. Excellent service tech person understanding problem. Repair was completed quicker than what was state Ease of scheduling to bring car in for service. Excellent service tech person understanding problem. Repair was completed quicker than what was stated by Randy. Technician even explained to me problem was fixed. More