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Colonial Ford of Marlboro
Marlboro, MA
1,238 Reviews
Welcome to the All New Colonial Ford of Marlboro. We are proud to be a member of the Colonial Automotive Group which has been proudly serving eastern Massachusetts since 1992. The Colonial Automotive Group takes great pride in providing exception customer service, before, during and after the sale. We have the best selection, best service, best prices and best reputation. Yes, you can have it all at Colonial!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,238 reviews
August 13, 2020
They were courteous and repaired my truck in a timely manner. I am great full they were honest of a mistake made by the technician and repaired with no issue to me. Thank you 😊 manner. I am great full they were honest of a mistake made by the technician and repaired with no issue to me. Thank you 😊 More
by SSIGEL5
Verified CustomerEmployees Worked With
Service manager
August 12, 2020
Awesome service my first time having service to the vehicle was such a pleasant experience. I was treated like a truly valued customer. definitely recommend this esta my first time having service to the vehicle was such a pleasant experience. I was treated like a truly valued customer. definitely recommend this establishment. Thank you so much. More
by BARBARACARTER.BC39
August 09, 2020
First salesman did not meet my expectations but sales manager was excellent. Truck was not completely ready to pick up. Could have been cleaner, stickers and protective films needed to be removed. manager was excellent. Truck was not completely ready to pick up. Could have been cleaner, stickers and protective films needed to be removed. More
by HICKEY4
August 07, 2020
Great service. Knowledgeable. Respectfully helped us in every way. Highly recommend for future business. He listened to what we wanted and needed. Responded quickly to our questions. every way. Highly recommend for future business. He listened to what we wanted and needed. Responded quickly to our questions. More
by BarbaraPAllen
Employees Worked With
Ryan Ackerman
August 06, 2020
Very pleased overall with our experience. Communication was lacking at first but this was due to an email issue for our salesperson. This was rectified by him providing us with his cell phone number. Brand was lacking at first but this was due to an email issue for our salesperson. This was rectified by him providing us with his cell phone number. Brandon in Finance was great to deal with as well. More
by topcop18
Employees Worked With
Brandon (Finance), Pierce Desimone
August 06, 2020
These guys are the best ever I have bought 4 cars These guys are the best ever I have bought 4 cars /trucks in the last 3 years never a problem .Service dept is great also Mark Silivo also willing These guys are the best ever I have bought 4 cars /trucks in the last 3 years never a problem .Service dept is great also Mark Silivo also willing to help you out More
by fboy4567
August 06, 2020
Service was outstanding and made the process super easy! Highly recommend! They were very accommodating and helpful and will tell my friends and family about them. Highly recommend! They were very accommodating and helpful and will tell my friends and family about them. More
by Dan
Employees Worked With
Stephen Hughes
August 04, 2020
2019 Navigator I am disappointed with the sale of my New Used Navigator. I was not shown how the car works. I was not informed that it was in an accident and it was I am disappointed with the sale of my New Used Navigator. I was not shown how the car works. I was not informed that it was in an accident and it wasnt fixed before I bought it. It has a gouged tire and rim /trim falling off back left door/cracked trailer hitched cover/ cracked rear bumper /left rear quarter panel over tire damaged and the truck also bucks when accelerating. And the left rear interior door handle doesn't work. I know I said I had a navigator and its now totaled. But it was a 2015 not a 2019. There are so many new things in this truck but I'll read the manual. I wish Steve didnt rush thru this sale. And I'm still waiting on my bill of sale and the paperwork for the extended warranty. Hopefully I'll get it today. More
by hwilson8799
August 01, 2020
Buying a used car was an absolute nightmare Where do I even start? I signed the purchase agreement for a used car more than two weeks ago and here's a short list of various ways they managed to Where do I even start? I signed the purchase agreement for a used car more than two weeks ago and here's a short list of various ways they managed to screw up the paperwork: -Put the wrong name on the purchase agreement -Forgot to send the funds request form to my bank, and didn't realize until I called my bank a week later -Sent a second funds request form for a different car along with the correct one after they realized they'd forgotten -Forgot that I made a down payment at the dealership and asked the full price from my bank -Failed to obtain temp plates/registration for the vehicle -Didn't realize they didn't have the title for the car until the day they finally tried to deliver it On top of that, when they finally delivered the vehicle a week later than promised, I saw that it somehow had 1,500 more miles on it than when I purchased it, not including the delivery distance. And at every step of the way, it was incredibly difficult just to contact anybody from the dealership; they almost never responded to any messages or voicemails, and I often had to call repeatedly at different times before anyone picked up. There was also a clear lack of communication between the personnel, as each new representative I talked to seemed to be under the completely wrong impression of what had happened - for example, at one point someone told me I "owed some money" when not only had my bank sent the funds, they owed me for the down payment they forgot about; at another point someone told me that it was my bank's fault for forgetting to send the funds, when it was the dealership that forgot to request it; and the first time I talked to the manager a week after purchase, he sounded angry with me for not being patient until I told him everything that had happened. Also, for what it's worth, I was told later that I was a low-priority customer since I financed through my bank and not the dealership, as an excuse for why they didn't catch the mistakes in the paperwork. I made it very clear that I absolutely needed the car last week, and they promised repeatedly they would deliver it to me by then (since they wouldn't let me drive it off the lot). All of their failures made my life an absolute nightmare for several days. It's at the point where, now that I finally have it, I realize that it needs some major servicing done, and I would rather pay a thousand dollars to never have to talk to any of them again than try to get the dealership to cover the cost of repairs. More
by chrisjchang
August 01, 2020
A Saturday call I have dealt with the service department here before with zero issues. So we tried sales. Sales were hassle-free, They didn't nag you, follow you arou I have dealt with the service department here before with zero issues. So we tried sales. Sales were hassle-free, They didn't nag you, follow you around or call you when you were late. This location is very easy going and a great atmosphere. Initially, I spoke to Mark late Saturday. I set up a time to come by on Monday, I was late. He was fine with seeing me still. I looked at a vehicle with Bob. I set up an appointment to come back with my nephew to see the car because it was for him. We were late, Bob had another customer scheduled, so Dan showed us the vehicle again. We purchased the vehicle and made a date to pick it up. I was a day late picking it up, Mark, Bob & Dan was great! The Finance guy was great! He explained everything in a way we understood but didn't feel like he was talking down to us. Dan wasN'T a typical ..... salesman. LOL He is really cool to work with. Thank you, Mark, Bob & Dan for respecting my work schedule and time. We really appreciate all you did for us. I apologize for being late to every appointment & again thank you ALL at Colonial Ford for making buying a car easy! More
by Jenn
Employees Worked With
Other Employees :
The Finance guy. , Dan Flanagan, Robert Pemberton
