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Colonial Ford of Marlboro
Marlboro, MA
1,238 Reviews
Welcome to the All New Colonial Ford of Marlboro. We are proud to be a member of the Colonial Automotive Group which has been proudly serving eastern Massachusetts since 1992. The Colonial Automotive Group takes great pride in providing exception customer service, before, during and after the sale. We have the best selection, best service, best prices and best reputation. Yes, you can have it all at Colonial!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,238 reviews
September 10, 2020
Great dealer, they took their time when going through my deals and I have always come back to them for any personal and commercial vehicles. deals and I have always come back to them for any personal and commercial vehicles. More
by Ezra
Verified Customer
September 05, 2020
I started looking for a new pick-up in February then COVID-19 hit. Worked with Steve H. who was a true professional. Once "test drives" resumed, I was able to take some vehicles out finding the right ve COVID-19 hit. Worked with Steve H. who was a true professional. Once "test drives" resumed, I was able to take some vehicles out finding the right vehicle. Since I was very specific in what wanted Steve worked with Silvio and we did a customer order. It took about 3 months b/c of production delays but Steve kept me updated regularly on status. Overall 10 STAR SERVICE and would have 0 hesitations sending friends/family to Steve. I actually look forward to my next purchase with them!! Well Done Steve and Colonial!!! More
by Mark1328
Employees Worked With
Stephen Hughes
September 03, 2020
Dan was great!! Very personable, very easy to work with and friendly. Wasn't entirely knowledgeable about the car, but it's a Jeep (and an unusual one at that) and you're a Ford dealer, so I don't hold it and friendly. Wasn't entirely knowledgeable about the car, but it's a Jeep (and an unusual one at that) and you're a Ford dealer, so I don't hold it against you! The car is great so far! Fixed everything like I asked and put a full tank of gas in it. Quality service! Very happy!!! Thank you!!! More
by StCyril
August 30, 2020
Mike the sales manager and Ryan our sales rep went above and beyond to insure we got exactly the model, features and color of Escape we were looking for at a fair price. They are outstanding representatives and beyond to insure we got exactly the model, features and color of Escape we were looking for at a fair price. They are outstanding representatives for your dealership and we would recommend Colonial to any of our friends who are looking to purchase a Ford. More
by jtmangan21
August 27, 2020
I understand that due to covid there are a lot of constraints but it seemed like this dealership was not keeping up to date on the latest developments in the state that have a profound impact on thei constraints but it seemed like this dealership was not keeping up to date on the latest developments in the state that have a profound impact on their industry. Due to their lack of awareness I ended up spending an extra week in a hotel and car rental. I just arrived to Massachusetts from Korea so the fact that I had to run around to take care of problems as they sprung up is unacceptable. I mentioned to my sales rep, Stephen, about some compensation to try and offset all this additional expenses incurred as a result of this lack of share understanding but even though he did apologize he stated that he will mention it to the manager when I showed up to pick up the car a week later he acted like he forgot or the topic of compensation was completely omitted. More
by drselastraga2001
Employees Worked With
Stephen Hughes
August 27, 2020
knowledge people Friendly People listen like humans beens they are NOT robots very kind guys given solutions to the problems or concerns in details , excellent communication so far perfect , i hope they con they are NOT robots very kind guys given solutions to the problems or concerns in details , excellent communication so far perfect , i hope they continuing doing what they are doing thank you More
by LAPERO2000
Employees Worked With
Rudy Espinoza Service Advisor
August 22, 2020
Very helpful in scheduling an appointment. My service was excellent. Everything was addressed that I asked for with the exception of removing stickers on my windshield. Service department said they were not excellent. Everything was addressed that I asked for with the exception of removing stickers on my windshield. Service department said they were not allowed to remove inspection or registration stickers from a different state. I recently moved here from New York More
by OOCHINA30
Employees Worked With
Service department
August 20, 2020
Absolutley awesome service; from sales to finance to service. Highly recommend buying a car from Colonial Ford in Marlborough. Dan in sales was honest, friendly and knowledgeable. Brandon (?) in fi service. Highly recommend buying a car from Colonial Ford in Marlborough. Dan in sales was honest, friendly and knowledgeable. Brandon (?) in finance was great...worked hard together my interest rate lower, was well worth waiting a day. Service did a great job making sure the vehicle was safe. Also loved that I could get everything down at the dealership...sales, registration, plates, and inspection. Certainly saved me a lot of time. More
by hnorthup82
Employees Worked With
Dan Flanagan
August 18, 2020
Service Advisor, Rudy Espinoza, does an excellent job overseeing the service of my F-150, keep me informed of the service progress and lets me know if additional worked is needed. overseeing the service of my F-150, keep me informed of the service progress and lets me know if additional worked is needed. More
by DOUGLINDEN
