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Colonial Ford of Marlboro
Marlboro, MA
1,238 Reviews
Welcome to the All New Colonial Ford of Marlboro. We are proud to be a member of the Colonial Automotive Group which has been proudly serving eastern Massachusetts since 1992. The Colonial Automotive Group takes great pride in providing exception customer service, before, during and after the sale. We have the best selection, best service, best prices and best reputation. Yes, you can have it all at Colonial!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,238 reviews
January 01, 2021
Phil was understanding and got the job done, recall work on my vehicle was done in a timely manner, definitely recommend. Inspection times were g on my vehicle was done in a timely manner, definitely recommend. Inspection times were g More
by Ny901
Verified Customer
January 01, 2021
Excellent went perfectly, I was in and out is less than an hour, got the car and financing I wanted, great trade in and the salesmen and manager were both honest, not pushy and friendly. I’d buy from Bob P an hour, got the car and financing I wanted, great trade in and the salesmen and manager were both honest, not pushy and friendly. I’d buy from Bob Penderman again. More
by D.DENIS1953
December 17, 2020
The service rep Rudy was very friendly and tried his best to assuage our discontent over the reason for the needed service appointment. We had a 9 AM appointment on a Friday because the tailgate on our 2015 to assuage our discontent over the reason for the needed service appointment. We had a 9 AM appointment on a Friday because the tailgate on our 2015 Ford Edge would not open. Not having heard anything, I called at 3:30 only to learn that the electronic diagnosis had started only an hour and a half earlier. At that point they could not find the problem as to why the tailgate would not open. I was assured that the technician working on the car would be in on Saturday to continue the process so agreed to leave the car there, On Saturday when I called I was informed that the technician had not come in. Finally on Monday at about noon I received a call that they had found the problem and we would need a new latch and motor combo for the tailgate. Total cost with diagnosis would be about $750. I realize that the basic problem is not Colonial's fault, but I find it ridiculous that it costs $750 to be able to open the tailgate. There should be a manual override, both for convenience and safety. I consider this a design flaw on the part of Ford. The vehicle is useless as an SUV if you cannot open the tailgate, so we really had no choice but to authorize the repair. We finally got the car back on Tuesday morning. The service rep is friendly, but I cannot give my usual 5 stars because of the length of time it took to repair the car, leaving us without the car, and the fact that a tailgate should be able to be opened manually! More
by sarah w
Employees Worked With
Rudy
December 15, 2020
Everyone here was very helpful and incredibly friendly. I worked with Moses who did a fantastic job. He made sure I knew how everything worked in the car before I left and even taught me how to use my new ph worked with Moses who did a fantastic job. He made sure I knew how everything worked in the car before I left and even taught me how to use my new phone in the process. I couldn’t have asked for a better experience. More
by Michelle k
Employees Worked With
December 15, 2020
All went well....had 1st appointment arrangement.... However..."wear mask mandate" which is an automatic requirement virtually everywhere in these times, wasn't being followed by your e arrangement.... However..."wear mask mandate" which is an automatic requirement virtually everywhere in these times, wasn't being followed by your employees arriving for work thru the customer waiting room...and, the one other customer who joined me in the waiting room during the time I was there did not wear a mask the entire time....and wasn't approached to do so. Others chatting in your lobby near your service check in area.....no masks Something is wrong with this picture More
by BYRON_REYNOLDS
Employees Worked With
Service Dept
December 09, 2020
Silvio helped me find my first car at an affordable and great price! Very friendly and knows what he is talking about, would highly recommend him helping you out. great price! Very friendly and knows what he is talking about, would highly recommend him helping you out. More
by Gina
Employees Worked With
December 09, 2020
I was extremely pleased with the service I received from this Ford location. I was helped by the sales manager Silvio Ruisi and he was able to answer all my questions regarding the vehicles. I never felt ru this Ford location. I was helped by the sales manager Silvio Ruisi and he was able to answer all my questions regarding the vehicles. I never felt rushed or pressured to make a decision and I appreciated that. I absolutely will be referring Colonial Ford of Marlboro to friends and family and will be back in the future! More
by Miranda D
Employees Worked With
December 09, 2020
I bought my last two cars from Silvio Ruisi He was amazing during the whole process.. From helping me choose the right car and keeping it within my budget! Very professional and very friendly! amazing during the whole process.. From helping me choose the right car and keeping it within my budget! Very professional and very friendly! More
by Pgla20
Employees Worked With
December 08, 2020
The service person was very friendly and helpful. I asked for an oil change and got a "works" job. I thought the price for a simple oil change would be less. My dash board was changed from my setting asked for an oil change and got a "works" job. I thought the price for a simple oil change would be less. My dash board was changed from my settings, so I had to reset them. In the past when I had a "works" job the various liquids were refilled, not so this time. More
by iramorris273
Employees Worked With
Pierce Desimone
December 07, 2020
Moises was very patient and helpful teaching me about the car. Very happy with my car and the service I received. I will definitely recommend Marlborough Ford. the car. Very happy with my car and the service I received. I will definitely recommend Marlborough Ford. More
by MEVY
