Colonial Ford of Marlboro

Needed an oil leak checked First time bringing my 2009 Ford Escape for service; needed to have an oil leak checked. I was brought out to the service area and the service tech po First time bringing my 2009 Ford Escape for service; needed to have an oil leak checked. I was brought out to the service area and the service tech pointed out a mistake made by one of the "15 minute oil change" companies that now requires an expensive repair. What I appreciate most is that I was not pressured into the repair but was given options, price quotes, and time to think about next steps. Rob Chandler was most helpful in documenting the problem and giving me the necessary information should I choose to pursue a claim with the oil change company. More

Great experience! Purchased our expedition through colonial and everyone was great to work with. Professional, knowledgeable and customer focused. Would recommend them Purchased our expedition through colonial and everyone was great to work with. Professional, knowledgeable and customer focused. Would recommend them to anyone looking to purchase. More

We love Dan! We initially went in for a car when I saw pregnant and my husbands car was falling apart, Dan helped us find a car and the process was so easy and not We initially went in for a car when I saw pregnant and my husbands car was falling apart, Dan helped us find a car and the process was so easy and not stressful. We decided a few months later that we wanted a larger car so we went back to Dan to trade in and once again he helped us and made the transition quick and easy, and was able to find a vehicle my husband liked (not an simple task)! If/when we purchase another car we will definitely be returning More

Wonderful experience! Dan Flanagan and his Manager immediately welcomed me to Colonial. Dan asked me what I was looking for & found me a car that I completely love. My 1s Dan Flanagan and his Manager immediately welcomed me to Colonial. Dan asked me what I was looking for & found me a car that I completely love. My 1st SUV! Thank you for making the buying process so simple. You took the time to show me how to use all the extras & made me feel like you were just helping me instead of selling me another car. More

Dan was great and easy going. Quick and easy process. Dan wasn’t overbearing or pushy with the sale. I found an issue with the grille after the purchase and the issue was immediate Quick and easy process. Dan wasn’t overbearing or pushy with the sale. I found an issue with the grille after the purchase and the issue was immediately taken care of. More

Great experience It was the quickest and easiest car buying experience we have ever had. We knew what we were looking for and Dan helped get us to the price we wanted It was the quickest and easiest car buying experience we have ever had. We knew what we were looking for and Dan helped get us to the price we wanted to pay. More

simple respectfull and honesty!!!! dan and company the best honest and considerate of veterans easy to deal with and kept their word would recommend your dealership to other seniors and veterans honesty integri honest and considerate of veterans easy to deal with and kept their word would recommend your dealership to other seniors and veterans honesty integrity and follow thru is your marker More

Awesome dealer Great experience at Colonial Ford in Marlborough. Dan was awesome and the sales manager as well. I normally change cars every 3 yrs and this was by fa Great experience at Colonial Ford in Marlborough. Dan was awesome and the sales manager as well. I normally change cars every 3 yrs and this was by far the best dealer experience. No games/gimmicks of going back n forth trying to make a deal. We had a deal within 20 mins after test my test drive. I would definitely gonback and buy from from Dan and the rest of the team at Colonial. More

The Best Car Buying Experience! The two biggest car buying concerns for me were price and process. I was determined not to over-pay for the vehicle. I did my homework and researched The two biggest car buying concerns for me were price and process. I was determined not to over-pay for the vehicle. I did my homework and researched prices on the internet, Edmunds, and Consumer Reports. I also thoroughly researched the value of my trade-in, a 2016 Ford Explorer XLT. I had been to 4 dealerships prior to going to Colonial Ford on Maple Street in Marlborough. I had what I thought was a good deal lined up at another Ford Dealership and I didn’t think that Colonial could match their price. I was wrong! Colonial sold me the new car for less and they gave me the most money for my trade-in vehicle! I was pleasantly surprised and glad that I stopped there. The process was absolutely seamless. I drove away in the newly registered and insured 2020 Platinum Ford Explorer on the same day that we made the deal. The dealership took care of everything, including getting me new plates. Mark Babineau was great to deal with. He answered all of my questions and helped speed the sales process through the “red tape.” The salesman was great too. He went over the vehicle with me and demonstrated the key features. The Platinum Explorer is loaded with technology features and he explained all of those to me. He connected my cell phone to the vehicle and set up the Android App. He also set up Ford Link for me. The guys who work at this dealership are not your “typical” car salesmen. They are professionals and they don’t the traditional sales tactics “what can we go do get you to buy the car today…I have to check with the manager, etc…” They weren’t pushy at all. They contacted me after the sale to make sure that everything was ok and to see how I liked the vehicle. – That’s commendable because they already made the sale and there was nothing in it for them to follow up with me. That was such a nice touch – to see if I had any questions or problems with the new car. You cannot go wrong with this dealership! Brian More

Best service department Ever!!! A service crew that goes beyond the initial problems solved to be sure nothing is overlooked. After the problem was solved, the serviceman stayed wit A service crew that goes beyond the initial problems solved to be sure nothing is overlooked. After the problem was solved, the serviceman stayed with us longer and went out with us on another test drive to get assure us & gave us some interesting information on the workings of the car. More