Cole Chrysler Dodge Jeep
San Luis Obispo, CA
By Type
58 Reviews of Cole Chrysler Dodge Jeep
I had a recall performed on my 2013 Jeep Grand Cherokee. My service advisor was Tony Padilla. He got me in and out very efficiently. He's the Batman! My service advisor was Tony Padilla. He got me in and out very efficiently. He's the Batman! More
I bought a 2014 Chevy Cruze from Mike and Jacob. Jacob offered me all the chocolate miniatures that I wanted. I took one, laid it on his desk and then took the entire bow. Great guys. Jacob offered me all the chocolate miniatures that I wanted. I took one, laid it on his desk and then took the entire bow. Great guys. More
The service department of this dealership is not helpful at all. On a previous review someone used the word(s) fraud, lying, scam. I agree 100%. They don’t listen and charge you for things that really do at all. On a previous review someone used the word(s) fraud, lying, scam. I agree 100%. They don’t listen and charge you for things that really don’t need to be fixed. Even my warranty company says they aren’t good to work with. Very sad that this company that claims to be family-owned has taught its employees to be so corporate rather than personal. Bringing my business elsewhere where they will take the time to listen and show you first-hand what’s going on with your vehicle! More
They were once great now they fail to repair, use defective parts, left several hoes, clips undone , after several times in a short period they Charged my Warranty and Me for defective work and work defective parts, left several hoes, clips undone , after several times in a short period they Charged my Warranty and Me for defective work and work NOT DONE. I had to take it back and back again since they screwed it up, not since they cheated me $$$ and MOPAR my vehicle was inspected by Officials this morning and they found serious and defective materials and parts they left my Jeep a Mess and still not working as it once did, but got misled and cheated now I will be filing with DCA, CFPB, Board of Automotive repairs for fraud, damaging my vehicle and I have no doubt lawsuits are too follow. Sad i once respected them and enjoyed the good ole days of Honesty, Integrity. Today several Licensed, Insured, Bonded and Certified Jeep Specialist did a review and admitted they did a horrible job of failing to repair and over charged. Now that 2 people were injured to their Defective parts failing to properly repair and use NEW parts not used. More
Great experience. I have bought about four cars here and it has always been a good, and pleasant experience. This time I was just in for a recall on a water pump for m I have bought about four cars here and it has always been a good, and pleasant experience. This time I was just in for a recall on a water pump for my RAM 2500 truck. I was helped by Matt and Kelly. Stuart came over to just say hello, and A.J. did the repair. He also had several good tips about operating the truck. Everyone was pleasant and well-organized, the repair took about an hour less than planned, and everyone made a fuss over my Aussie who goes everywhere with me. The whole thing was low-key, efficient, and easy. BTW, the 2016 RAM 2500 is an outstanding vehicle. More
Great service and friendly to work with I am a former Henkel customer, and all I wanted from them is to take care of my tonneau cover on my 2016 Dodge Ram power wagon that was under warrant I am a former Henkel customer, and all I wanted from them is to take care of my tonneau cover on my 2016 Dodge Ram power wagon that was under warranty! After months the problem still wasn’t resolved, so I told the manager about it and he told me I had to purchase another $650.00 cover at my expense and that was very unfair, so I demanded my money back for the warrantied cover and they refused told me it was used. So I went to Cole Chrysler the next day and the manager at the parts department took care of the problem immediately and covered everything was going to be covered under warranty. I called Jeff Saninga The manager of Henkels to ask why thy didn’t help me and a wouldn’t even call me back. My family and I have purchased 9 vehicles from them in the past 3.5 years, they didn’t care about me at al! Cole Chrysler treated me very well and are an excellent company to work with. They have me a customer for life! THANK You! Bob Hubbard More
Great prices but know what you want, do your own research. Joel sold me exactly what I wanted but didn't know about the different Hemi's, some are horrible on gas 16MPG Freeway, 8-10 town. (told me 22MPG, easy Joel sold me exactly what I wanted but didn't know about the different Hemi's, some are horrible on gas 16MPG Freeway, 8-10 town. (told me 22MPG, easy mistake) but costly for me in gas. I wish I would have gone with Vince he is everyones favorite, honest and knowledgable. Vince looked up towing on the truck for me knowing he was not in the sale $$ of truck. Vince is VERY helpful and knowledgeable. (Should have asked him about Gas mileage) I love the truck and its functionality, the mileage (not so much) Thank you for all you did for me Vince, Honesty integrity and elegance describes David Coles family. Know what you want and ask for Vince, More
Should be One Star Walked onto the lot, found the Truck I wanted, Offered Sticker Price.... and was turned down. I didn't even attempt to force the guys to haggle after Walked onto the lot, found the Truck I wanted, Offered Sticker Price.... and was turned down. I didn't even attempt to force the guys to haggle after the Test drive, was thoroughly impressed, and Genuinely wanted the Truck. The reason I'm not giving this dealership a Single star is because of the Salesmen, they truly know how to make you feel welcome and at ease, they deserve 5 stars. The reason for there being no closing of a deal at sticker price: The management. Do yourself a favor and request that the boss come out of his hole of an office to show you around the lot First, that way you don't waste time building unnecessary and Inaccurate rapport with the wrong "Person" selling to you, and also that way you're talking directly to someone that can give you a straightforward and honest answer without having to ask someone else about the plain-as-day sticker asking price. More
Best Chrysler Dodge Ever I'm so super happy with the Experience at dodge today every one was so super nice....the service writer was super awesome and personal...the guy who p I'm so super happy with the Experience at dodge today every one was so super nice....the service writer was super awesome and personal...the guy who put my batterys in my truck awesome and amazing....and the guy who put the air in my tires so super nice....thank you dodge for your awesome customer service I'll recommend you guys to every one More