Colandrea Buick GMC

Duane Ware Invoice BUCS195622 LESABER's, On May 19, 2026, at 8:30 a.m., I brought in a 2003 Buick LeSabre that I inherited from my 102-year-old godfather. The car only has 28,000 miles on it. I explain 2026, at 8:30 a.m., I brought in a 2003 Buick LeSabre that I inherited from my 102-year-old godfather. The car only has 28,000 miles on it. I explained that I intended to use it primarily as a local “Walmart/supermarket car,” since I already own two higher-end vehicles. After providing that background, I asked the service advisor, Dave, to perform an oil change, rotate the tires, and inspect the car for anything that might need attention, as I planned to drive it more regularly than my godfather had over the past 23 years. Later that afternoon, Dave called and stated that the car was ready. I asked whether there were any issues, and he replied that everything would be listed on the paperwork. When I picked up the vehicle, the inspection sheet listed several concerns: brake lines, oil pan gasket, and front and rear brakes. Dave highlighted in order of severity. After leaving the dealership and reviewing the paperwork more carefully at home, I noticed a note stating, “Video showing brake lines on the paperwork.” That caught my attention because when my 2020 BMW X5 and 2024 Chevy Silverado High Country are serviced, I routinely receive a video inspection showing any issues before scheduled work is completed, especially if it affects the work requested. I called Dave back and asked about the video. He said it could not go as I may have requested no text to be sent. I explained that I never signed anything to that affect, just the document to do the work, He attempted to resend it and then offered to send it by email if necessary. During that conversation, I also asked how many millimeters remained on the brake pads because that information was not included on my paperwork. Dave stated they were at 1 mm. Eventually, the video did come through, although not until after the dealership had closed. On May 20, 2026, around noon, I stopped back at the dealership to speak with Dave because the video showed what appeared to be a significant oil pan leak, and 1 mm brake pads are clearly unsafe. My concern was simple: had I known the oil pan was leaking that badly, I would not have spent approximately $100 on an oil change for a vehicle that immediately needed an oil pan gasket repair. In addition, replacing the oil pan gasket would require another oil change anyway, meaning I would effectively be paying for oil twice. I explained these concerns to Dave, and his response was, “Don’t worry about the oil change.” The first available appointment for repairs was June 4 at 9:00 a.m., which I scheduled before leaving the dealership. At 1:37 p.m. the same day, Dave called and asked whether I had received a text requesting payment for the parts deposit. Again, I had not received anything. He explained that the parts needed to be paid for in advance to secure the appointment I had just scheduled in person, approximately one hour earlier. I asked whether he could send the information by email instead. He said he would try, although he noted the system normally sends texts. The only email I had received was a customer feedback request sent earlier that morning. To avoid risking cancellation of the appointment, I drove back to the dealership around 2:30 p.m. on May 20 to pay for the parts in person. Dave completed whatever process was necessary to order the parts and generate the invoice, which took additional time. After paying, I asked him for the remaining labor balance. He handwrote the labor amount on the parts receipt. When I returned home and reviewed the repair estimate against the parts receipt, the numbers still did not appear to align. Dave had explained previously in the 19th visit that the original repair estimate included both parts and labor, yet the math was unclear. I could not determine whether the oil change charge would actually be deducted, whether I was being overcharged or undercharged, or what the true final total would be. The entire process felt unnecessarily confusing. More

The dealership was clean, modern and up to date with 5 star customer service. The service team was very friendly, helpful and professional. This was my first visit and the service personnel helped me to g star customer service. The service team was very friendly, helpful and professional. This was my first visit and the service personnel helped me to get the right service that was needed to get my vehicle up to service standards. Thank you Colandrea Buick GMC. More

Followed through on everything we discussed with out skipping a beat. A pleasure to do business with. skipping a beat. A pleasure to do business with. More

I recently bought a 2026 Buick Encore GX. Junior our salesperson was very helpful and we are happy with our purchase. Junior our salesperson was very helpful and we are happy with our purchase. More

Very nice hard-working people truck was ready same day clean Finance no problem great job clean Finance no problem great job More

On time scheduled. For price quoted. Is that 15 ? Yet ? It's so rare these days. For price quoted. Is that 15 ? Yet ? It's so rare these days. More

Everyone was very pleasant and helpful. They explained all options and were considerate of our choice. They explained all options and were considerate of our choice. More

I saw two signs in the Service Center waiting room stating $10,000 donations were made to Tunnel to Towers. As a retired State Trooper, thank you for donating (I also personally donate to this wonder stating $10,000 donations were made to Tunnel to Towers. As a retired State Trooper, thank you for donating (I also personally donate to this wonderful charity). More

After totalling my previous car, Colandrea helped me through the entire process into getting me into my new vehicle. From explaining what to expect and dealing with my insurance company to working aroun through the entire process into getting me into my new vehicle. From explaining what to expect and dealing with my insurance company to working around my schedule to accommodate my needs. Colandrea sales team went above and beyond what is expected from a dealership. They are not just there to sell you a car, they take the entire process personal. I will definitely recommend this dealership to family and friends for new and used vehicle purchases. More

Would recommend this dealership for the customer service, sales and managers. It only took 1 day to finish the deal including picking up my new car. sales and managers. It only took 1 day to finish the deal including picking up my new car. More