Coggin Buick GMC of Orange Park
Jacksonville, FL
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Don't honor price on website They have a new 2016 Terrain on their website for 22,656. It shows it has a 20% off MSRP discount. I chatted with one of their reps Kaille to make sur They have a new 2016 Terrain on their website for 22,656. It shows it has a 20% off MSRP discount. I chatted with one of their reps Kaille to make sure the vehicle was in stock before I headed to the dealership from Arlington. When I arrived I was told they have no Terrains at that price or anyone by the name of Kaille. I showed them the vehicle on their website on my phone. Tom asked me if I was sure I was on the correct website. After he brought up the vehicle himself on their website. He checked on his computer and it showed In Stock. He said he would go and try to find it. He came back and said he couldn't find it but he could sell me a different Terrain for $25,000. They don't honor the price on their website and I was made to feel as if I made the price up. I was never offered an apology for their website or for being given misinformation about it being in stock or for driving all the way from Arlington. The vehicle is still showing on their website at that price several hours after I left the dealership. I guess they don't plan on correcting it. More
Thanks.... Gracias!!! I when in for service and walk out with a brand new SUV (love my Yukon). From service to sales, we got all questions answered... plus the price was mo I when in for service and walk out with a brand new SUV (love my Yukon). From service to sales, we got all questions answered... plus the price was more than right. Thank you guys... Thanks Anthony. More
WOW-Everything went as originally quoted! The salesman and finance manager worked magic to get me out of my trade and put me in the truck of my dreams. Everything worked out great, just as it The salesman and finance manager worked magic to get me out of my trade and put me in the truck of my dreams. Everything worked out great, just as it was originally quoted. Thank you! More
Great sales team at Coggin The Coggin sales team answered all my questions, and showed me everything about the vehicle and pointed out the little things and help set up Bluetoot The Coggin sales team answered all my questions, and showed me everything about the vehicle and pointed out the little things and help set up Bluetooth and onstage. More
TOOK ADVANTAGE My daughter purchase a 2016 Encore in January. She took her vehicle for an oil change this morning and a mechanic told her she needs an alignment. My My daughter purchase a 2016 Encore in January. She took her vehicle for an oil change this morning and a mechanic told her she needs an alignment. My husband called and s/w this mechanic letting him know he lied and cheated her. Mechanic stated, it’s protocol, but will give her 15% off her total. I’m angry, because we purchased a car and recommended her to purchase a car. Wow, they see a young girl coming and take advantage. More
Great experience and professional The dealership helped us through complicated issue and in the end they found a way to make us happy. Anthony handled our transaction with stellar p The dealership helped us through complicated issue and in the end they found a way to make us happy. Anthony handled our transaction with stellar professionalism. More
Great customer service Anthony Gioia went above and beyond what he had to do to ensure that my wife and I were completely satisfied. He goes beyond the sale and keeps workin Anthony Gioia went above and beyond what he had to do to ensure that my wife and I were completely satisfied. He goes beyond the sale and keeps working to help you out with whatever you may need. More
Excellent service at car show I was well pleased with the service I received from anthony, he made my experience a hassle free process and very easy. He started the process and sta I was well pleased with the service I received from anthony, he made my experience a hassle free process and very easy. He started the process and stayed until completed, made it very comfortable and a pleasant for me. More
Best Sales Staff EVER! We have purchased 5 vehicles from Wallid Baroody at this dealership and we can't say how happy we are with the sales staff. Even after the sale, this We have purchased 5 vehicles from Wallid Baroody at this dealership and we can't say how happy we are with the sales staff. Even after the sale, this dealership will go above and beyond. For example, when my husband and I experienced issues with our new truck, Wally took care of making sure the vehicle was in service as soon as possible AND that we had transportation arrangements. PJ and Corey are also top notch, always willing to help. These guys are AWESOME and I will ALWAYS recommend Wally to my friends and family. More
"Used Car Purchase for daughter" Wolly went above and beyond to make our used car purchase perfect for our daughter. He provided excellent service and professionalism throughout the Wolly went above and beyond to make our used car purchase perfect for our daughter. He provided excellent service and professionalism throughout the entire process.Kristen goes to college out of town so we were also on a time limit. If he couldnt find it there he would try to get it our go with across town need be to help he told us.As well as our daughter had just gotten in a very bad accident and totaled her Nissan a week before. So everything was still fresh and we were a little stressed. Kristen actually had her heart set on a SUV and not a sedan. After she test drove the Rogue with Wolly she was disappointed as she felt for her it wasn't the right vehicle as she had difficulty seeing out the side windows. As we were getting ready to move on and pursue elsewhere to look at other SUV's Wolly asked us to look at a Buick Verano that just came onto the lot the evening before. He felt it was something to consider after hearing our needs.It was immaculate and had every option you could think of. Miles, price and all were worth looking at. More bang for your buck for sure when compared to others. She test drove it 3 times in the same day. Loved it and he knew our concerns for safety as well as her desires along with our bottom line price. He encouraged her to look and to take her time to feel comfortable about her decision. As she did. At the end of the evening she test drove 5 other vehicles' on her list and still she loved the Verano Wolly showed her. He discussed everything and showed how it all worked on the vehicle before we left to so she could see , ask questions and be educated before she left to look elsewhere. Smart man! No one else did that for us the way he did nor came close. Wolly knew that car inside and out and how all the technology worked. Oh and not to mention he did on every car we inquired about and if he did not he sure found out quickly. Helped us set up her Onstar and XM. He was suppose to leave work at 6 or so and stayed till 9:30 and even got the car detailed for us as the shop was closing that evening even after we offered to bring it back. Great communicator, genuine guy, knows his business and worked well with all co-workers as we observed. My husband is going to be in the market for a truck. We will be going back to see Wolly. The rest of the staff and Gus were great to work with as well. Best experience by far we have ever had purchasing a car. Thanks again Wolly for doing a great job and working with us the way you did! More