Coggin Buick GMC of Orange Park

Awesome Customer Service! When we visited here late Dec 2016, we were in the market for a used SUV and considered a GMC Acadia as an option due to our prior experience owning a When we visited here late Dec 2016, we were in the market for a used SUV and considered a GMC Acadia as an option due to our prior experience owning a GMC Yukon. We had narrowed it down to either buying a GMC Acadia or Toyota Highlander. We visited multiple dealers. As we shopped around, no one salesperson came close to comparing the customer service provided to us by Anthony Gioia. He was very knowledgeable about the car, and gave us a great description of all the benefits of owning an Acadia. Unfortunately, this dealer didn't have the GMC we were looking for (as were shopping used), but we will definitely come back here when we are in the market again and would recommend him to our friends. I must say that Anthony is the reason we bought GMC again. Thank you Anthony for investing your time on us before and after we bought our car to answer our questions and for helping us make full use of it's features. We didn't' expect you to, but you still went above and beyond for us!!! Please know we are truly grateful! :) More

Thanks Wally for making my purchase easy and stress free! Wally was very polite and greeted us with the upmost respect. We sat for just a few minutes, so I could tell him what I was wanting and Wally quickly Wally was very polite and greeted us with the upmost respect. We sat for just a few minutes, so I could tell him what I was wanting and Wally quickly showed us our dream truck! The deal was the easiest deal I have ever made especially when buying a vehicle. Wally answered all of my questions seamlessly! Wally was able to pair me with a gorgeous truck with lots of room. He was very helpful and routinely asked us if we needed anything. He is an outstanding sales rep and deserves to be recognized for his FIVE STAR customer service! I will be purchasing from him for all my future vehicles. The experience as a whole dealership included was pleasant and fun! Thank Wally for your help! V/R CJJ More

2017 Canyon Purchase Had a really good experience. Anthony G. did a great job, answered all my questions, no pressure, let me take my time, worked everything out so that I Had a really good experience. Anthony G. did a great job, answered all my questions, no pressure, let me take my time, worked everything out so that I got a deal! More

Worst Customer Service Dept, and mechanic's in Jacksonville I'm not even sure where to start. My vehicle has been in the shop over 11 times since August and the problem is still not fixed. And I'm not talking s I'm not even sure where to start. My vehicle has been in the shop over 11 times since August and the problem is still not fixed. And I'm not talking small problems. Since I took my truck in for just a simple oil change and break change my vehicle has continued to leak oil to the point it started sparking and I've had to be picked up several occasions because it was unsafe to drive.. Mind you I have a full time job and 3 children I have to drive around on a daily basis. Each and every time I took it back in it was there for at least a week. I've missed countless hours of work as I had to make arrangements for a rental, loaner, etc. No one there has ever "truly" seemed to care about my situation and the severity of it. When you walk in to the front where there are 4 or 5 desks no one will greet you, you have to basically stare at them to get their attention. I've never seen the same face more than 2 or 3 times which tells me they can't hold staff. I've dealt with 3 different Service Manager's in this time frame which again is not a good sign. They do NOT in any way communicate with each other bc over a handful of times I've been promised this and that so I once again leave work to make it there for whatever the situation was at the time and what do you know no one has a clue as to why your there, even though you've been told everything is set and ready to go as soon as you walk in ma'am.. xx.. They think because we're customers we don't know what the xxxx we're talking about and make you feel stupid and they just stare at you like basically, okay are you done yet??? I've never in my life dealt with the most unprofessional and uneducated people. They make promises they don't keep and basically give the whole I don't give a crap look to you. Every person has a different answer to your questions, again no communication. I could go on and on with all the horrible experiences I've had. I would never ever recommend anyone to this Company. The BBB have been contacted and it didn't seem to phase them so on to the next step. Worst Service Dept EVER. Stay far away if you don't want to basically throw your money in the trash and get treated like an idiot. More

Awesome experience!! They make you feel like you're part of the family. Anthony Gioia has been my mother's "go to guy" for some time and now I know why she spoke such kind They make you feel like you're part of the family. Anthony Gioia has been my mother's "go to guy" for some time and now I know why she spoke such kinds words about him. He is a very genuine and approachable person. Thank you to Gus for all his help too!! More

Another satisfied customer once again!!! Anthony Gioia has once again made us satisfied Coggin GMC customers. He has great people skills as well as emence knowledge of all GMC products. This Anthony Gioia has once again made us satisfied Coggin GMC customers. He has great people skills as well as emence knowledge of all GMC products. This is the fifth vehicle we have purchased from Coggin GMC. We recommend Coggin GMC to all of our friends. The service after the sale is the best as well! More

Great, hassle free experience Wally and the staff here answered all of my questions and even helped tailor a special loan plan that my bank couldn't touch. Their process is super s Wally and the staff here answered all of my questions and even helped tailor a special loan plan that my bank couldn't touch. Their process is super smooth and I couldn't be happier! More

Great Job We had no clue Buick offered a vehicle which met our needs. Anthony was knowledgeable and professional, listened to what we wanted and sold us the so We had no clue Buick offered a vehicle which met our needs. Anthony was knowledgeable and professional, listened to what we wanted and sold us the solution.. More