Coconut Point Ford - Service Center

Service Steve in service was one the best service managers I ever dealt with he made me feel like family not a number. Great job Steve thank you Martin fro Steve in service was one the best service managers I ever dealt with he made me feel like family not a number. Great job Steve thank you Martin from fountain lakes said hello Along with all of your other customers That live here. It's hard now a days to find some one With so much energy and compassion More

Sunday after hitting a pothole in a Ford Flex. Dealership replaced six spark plugs one ignition coil my total bill was $750. normal cost for changing spark plugs $180 normal cost of for replacin Dealership replaced six spark plugs one ignition coil my total bill was $750. normal cost for changing spark plugs $180 normal cost of for replacing ignition coil all 6 is$288 I already placed one coil. I told the service manager How unhappy was with the overcharge,he walked away and closed his office door . Extremely disappointed in the service and plan never did buy another Ford product again. More

Atrocious Service! Absolutely disgusting service. I have two outstanding TSB's on my leased Titanium vehicle and scheduled an appointment in person and they refused to e Absolutely disgusting service. I have two outstanding TSB's on my leased Titanium vehicle and scheduled an appointment in person and they refused to even look at my car when I arrived claiming they were too busy with out of towners. I then had to schedule a follow up appointment and then was told they didn't have a loaner car for me and that they might be able to look at my car in the next 7 to 10 days even though i had an appointment. I gave them one last opportunity and scheduled another appointment for today. Instead of calling me, they sent me an email informing me that they decided to cancel my appointment without reason and instructed me to call them to request a new appointment or to go online to schedule an appointment. More

Not a way to treat a lady in the service department . Three days ago my friend took her car in for an oil change and tire rotation. She knows very little about cars and I told her she just bought it and i Three days ago my friend took her car in for an oil change and tire rotation. She knows very little about cars and I told her she just bought it and it was not time for that yet. Well come to find out the tire light in her car kept coming on so she asked them to rotate the tires and find the problem. Well today the tire light is back on and I had her come over and we used all of my husbands tools and tire plug kit since he was at work. Oh yes they rotated her tires took her money and told her there was not a problem, the service guy even told her he reset the warning light. What a joke these guys are, I mean really you had the tire off anyway? Or is this a sign that the tires were not even taken off of the car? This dealership should really be ashamed of themselves as not all women want an education in cars or how to repair the little thing. This so on chose and trusted a nationally known brand and was taken advantage of like they were a sleezy repair shop who charges customers based on what they can get away with More

I wanted you speak with you on a bad experience I received today while trying to get my car worked on from the service department. It all started on Saturday, 3/5/2014 Saturday----I spoke with Mike received today while trying to get my car worked on from the service department. It all started on Saturday, 3/5/2014 Saturday----I spoke with Mike in the service department to schedule an appointment for Wend to get my AC fixed. The appointment is set and I am told to use the drop box if I was going to drop the car off before normal hours of business. Tuesday---I call to confirm my appointment for Wend, This is when I was informed that there is no record of my appointment, but not to worry as I can make a new appointment now. LOL Wend--03/05/2014----I drop my car off at 4:15AM and use drop box to leave keys. There are no envelopes, so i just drop the keys into the box. I was told on tuesday, that a service tech will call me in the morning to give me an idea of the status of my car. So today around 10am, I have yet to receive my phone call. I then call the dealership and speak with the service department, I was informed my car was in line to be looked at and there is no update. At 2:00, I have a co worker drop me off at the dealership where I am prepared to wait to get my problems resolved. The tech informs me that my car was not worked on because the job takes longer then the time they had left in the day. LOL, why wasnt I told this at 10am when I called to check status??? So I go into the service managers office to speak with him and thats where the xxxxxxxxx really started flying. Your manager informs me he spent 1 hour looking for my phone number that he did not have, he used sources such as google, yellowpages, etc. I am prepared to write an review on google, yelp and any other source of reviews I can write on. Too many excuses and unprofessional workers at your dealership. This was my first experience at your dealership and hate to say it, but I wont be back nor will any of my associates. Please feel free to contact me More

This dealer is horrible, no service perspective at all. We had a Taurus dead battery on a late Sunday afternoon, had Ford cust svc send a jump start with a tow company, he told us dead battery, enough juic We had a Taurus dead battery on a late Sunday afternoon, had Ford cust svc send a jump start with a tow company, he told us dead battery, enough juice to get to an advance auto parts and get new battery right away, send receipt to Ford. We did so; spent 2 hrs having Ford lousy customer svc tell us no way to get reimbursed , except go to nearest ford dealer with receipt and they should. Coconut Point refused to do anything, told me "you chose to buy from Tami ami ford, go there", was horrible. This is no way to treat customers, local especially. I called Tami Ami and a very professional GM told me to just email the receipt and they'd send a check right away. That's service, that is only reason I may again consider buying a Ford product and if I do, ONLY FROM TAMI AMI. Coconut Point Ford is the reason we STOPPED buying Ford 15 yrs ago; save yourself the trouble, any dealer that lousy at service shouldn't sell you a car. Go to Tami Ami! More

He was very rude with a bad attitude I herd no one likes him that works there. I will never come back there again as long as he is still working there. him that works there. I will never come back there again as long as he is still working there. More