Coconut Point Ford - Service Center

Service department and advisors are top notch, I do not hesitate using them on a regular basis. Have worked with different advisors and both have been knowledgeable and have provided excellent customer ser hesitate using them on a regular basis. Have worked with different advisors and both have been knowledgeable and have provided excellent customer service which is somewhat of a rarity these days. More

They had our explorer for 2 months and only after I asked to buy my own ECU and give it to them to install did they get one. It apparently was a bad ECU and they had to get another. When Brian the service ma to buy my own ECU and give it to them to install did they get one. It apparently was a bad ECU and they had to get another. When Brian the service manager called to advise, he said they might not be able to get a replacement and we might have to junk the vehicle, it's a 2008... They got one a couple days later and when they installed it, only put one bolt in the bottom mount, they left a bolt out of the top mount. We picked it up and it still was throwing codes. Took it back to see what the problem is, they said it was an O2 code. We needed the vehicle after 2 months so we took it home. It ran but when I had the codes read by someone else, it was throwing all the emissions codes. Obviously, that's different than one O2 code. Then one day it was parked and would not start up again. I used the website to request valet service and notes it wouldn't start and noted all the codes. On that Monday, I waited for some time for them to pick it up. My wife called the dealership and Raquel stated she told Brian that we were out of the range for valet service, which was 10 miles. Our house is well within that range. No one ever contacted us about that. I then arranged a tow. I had called to ask a question and another woman told me they didn't have a certain range for valet service... I also told Victor that I didnt want to deal with Brian for a service manager and Victor said he would have us deal with someone else, but Brian was again assigned to us... they repaired the wiring for the no start condition, but then when we picked it up, all the codes were still there... so we left it again because that was part of the service request. The female service advisor I spoke with advised the wiring harness needed to be replaced and they only repaired the no start condition initially and would not credit the wiring harness replacement cost with the repair they already did... Poor service, poor work, poor customer relations. More

This car is the first purchased and serviced from Coconut Ford. We left the other Ford dealer in Ft. Myers after at least 5 car purchases and services due to terrible service and attitude and inability to wo Ford. We left the other Ford dealer in Ft. Myers after at least 5 car purchases and services due to terrible service and attitude and inability to work with them. My husband is a retired Ford executive and we both require respect and honesty in our dealings with anyone. So far this dealership has been great from the start and we look forward to continuing that relationship in the future. More

Updating GPS and installing updates with Ford Sync. Very pleased with dealership both sales and service and have traded with them for at least three vehicles in the past. Service department is above all Very pleased with dealership both sales and service and have traded with them for at least three vehicles in the past. Service department is above all others. More

Diana Dimartino was extremely helpful and understanding of what I was asking. The service team took care of my vehicle in a timely manner and problem solved! of what I was asking. The service team took care of my vehicle in a timely manner and problem solved! More

Super over priced. Virtually anywhere is better than here. Quality, customer service, prices, everything is bad. They are 5 miles from me but I got to Tamiami. here. Quality, customer service, prices, everything is bad. They are 5 miles from me but I got to Tamiami. More

Just as promised. Service was provided within the time frame suggested. Information about the results were discussed, and options considered. All personnel were pleasan Service was provided within the time frame suggested. Information about the results were discussed, and options considered. All personnel were pleasant to deal with and I will use the service again. More

Great people to do business with. I have bought several vehicles from them and all where great buying experiences. The service department was great. My rep Mike was very knowledgeable. Would recommend to a vehicles from them and all where great buying experiences. The service department was great. My rep Mike was very knowledgeable. Would recommend to all my friends to buy from them. More

Mike did a great jobs for me! Mike, in service, looked at my 2017 Explorer with 9,200 miles on the odometer and determined that I had a problem with my front tires "peeling away." Mike, in service, looked at my 2017 Explorer with 9,200 miles on the odometer and determined that I had a problem with my front tires "peeling away." He ordered two new tires that were handled as a 100% warranty. That was the right thing to do and why I will look to buy my next truck from the same dealership! More

Service was quick and efficient. Service advisor went over all important safety and service recommendations. The place gets busy so you have to get there early. over all important safety and service recommendations. The place gets busy so you have to get there early. More