Coconut Point Ford - Service Center

Made the service appointment online at leaset a month ahead of time. Got to the service department and was asked if I made the appointment online, which I did. I guess you're not suppose to do that. I wa ahead of time. Got to the service department and was asked if I made the appointment online, which I did. I guess you're not suppose to do that. I was told they were booked 4 weeks out. The service rep was nice enough about it and said that my service only required me to use the quick lane. 3 hours later I got my oil changed battery checked and was on my way. Got home and I get an email from Ford saying they were sorry I missed my appointment. I quess I should just be happy I got it done. More

Took 3 hours for an oil change. The checkin people were wonderful however. Shara was great. You are obviously short handed. What's up with that. The regular service department and s The checkin people were wonderful however. Shara was great. You are obviously short handed. What's up with that. The regular service department and sales department have also disappointed me in the past. I have been going to Naples for service which is a little better but also short handed. What's going on with Ford dealers in this area? More

Great service Department. Always try to do their best to get you scheduled in a reasonable time. Steve is just awesome. No pressure! Always try to do their best to get you scheduled in a reasonable time. Steve is just awesome. No pressure! More

Always treated very well. Very professional. Quick service at reasonable prices. I would recommend to all. I do my regular Maintenace here along with a car wash. Very professional. Quick service at reasonable prices. I would recommend to all. I do my regular Maintenace here along with a car wash. More

First time customer and first oil change on F150. Service advisor was outstanding explaining all the options and how the center works, A+. Very happy with the cost, timing and service at this point. Service advisor was outstanding explaining all the options and how the center works, A+. Very happy with the cost, timing and service at this point. The next morning in residence garage, there was four places where oil, (fresh) had leaked. If the belly pan of the F150 is NOT removed it will collect oil and drain for a few days. Looked under and as expected, the drain holes of the belly pan were leaking oil. Returned to dealership, explained problem to different service advisor, again, very professional and understanding, knew exactly what had NOT been done. Immediately had F150 in shop and instructed tech to remove pan and whip out oil residue. Always time to do over, never time to do it right the first time. More

Always a pleasure doing business with Brian Kline. The Service Technicians do the job right the first time! The Service Technicians do the job right the first time! More

I like to take my vehicle to a dealer. The techs are trained on my vehicle and they list anything that could be a problem. This is very helpful to be forewarned. The techs are trained on my vehicle and they list anything that could be a problem. This is very helpful to be forewarned. More

Our service advisor Brian Kline has been outstanding to work with! He has really gone above and beyond to meet our service needs on our 2008 Ford Edge! work with! He has really gone above and beyond to meet our service needs on our 2008 Ford Edge! More

The service tech Steve went out of his way to make sure that was taken care of. It was my first visit to the dealership and I will definitely go back and recommend them to everyone who is looking for a For that was taken care of. It was my first visit to the dealership and I will definitely go back and recommend them to everyone who is looking for a Ford vehicle. More

they are always so nice accommodating and courteous i drive to dealership from Naples because of their so nice drive to dealership from Naples because of their so nice More