Coconut Point Ford - Service Center

Steve Heinking was very helpful in solving the problem that took two visits to correct that took two visits to correct More

They resolved my power steering issue under warranty but it took almost a month and communications are horrid. You can't call into the service center because the phones lines are messed up, apparently. They it took almost a month and communications are horrid. You can't call into the service center because the phones lines are messed up, apparently. They know about it. No communication via email, phone call, or any other method about the status of my truck for three weeks without me visiting the location for an update. Pretty frustrating to say the least. More

Greeted me at my vehicle. Took all the information then escorted me to the customer lounge. Very professional. Took all the information then escorted me to the customer lounge. Very professional. More

The quick lane took three hours to change my oil. That simply is unacceptable. Needless to say that does not make me want to return for the next oil change. The oil change was $63 dollars which is al That simply is unacceptable. Needless to say that does not make me want to return for the next oil change. The oil change was $63 dollars which is also ridiculously high priced. More

I received stellar service and above expectations courtesy and help! It was a great experience and my car was returned looking brand new because of the hand wash courtesy and help! It was a great experience and my car was returned looking brand new because of the hand wash More

Awesome service department and very quick. I was able to have my recall done in a timely manner. I was able to have my recall done in a timely manner. More

Told me rear tires needed to be replaced, they were worn. The tires were brand new. Don’t know what they we’re trying to pull.also I needed new lug nuts $180 rediculous. The tires were brand new. Don’t know what they we’re trying to pull.also I needed new lug nuts $180 rediculous. More

The people were great as usual. What disappointed me this go around was the length of time that i was with out a vehicle due to the process that it takes to get everything accomplis What disappointed me this go around was the length of time that i was with out a vehicle due to the process that it takes to get everything accomplished from diagnosis to warranty to ordering parts to installing parts. 4 weeks is a long time to be without a vehicle when it is relied upon to get to and from work every day. More

The best in south florida will be back for more service thank you. The best thank you. The best More

The staff are awesome, professional and friendly. The work was done on a timely manner and and the car was clean The work was done on a timely manner and and the car was clean More