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Coconut Point Ford - Service Center

Estero, FL

4.5
713 Reviews

713 Reviews of Coconut Point Ford - Service Center

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September 02, 2023

Coconut Point Ford has been great to deal with. While I did not buy my car there, the service department has been great. All the service writers have all been easy to communicate with and they keep More

by richardjr5604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Rosado
September 02, 2023

Sales Advisor Parker was great to work with. He listened to what ai wanted and came up with the perfect vehicle for me. Entire purchase process was great! More

by DIRYE
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parker Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skye in Sevice Dept
September 01, 2023

The technicians were prompt, courteous & knowledgeable. Did a great job . Would certainly use this service again More

by JRUSSELL20941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Long
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick (service)
Jun 05, 2024 -

JRUSSELL20941 responded

Thank you for the repair of my Fusion. Great job

August 31, 2023

Steve Heinking my Service Advisor was amazing through every step of the process with dealing with my insurance company until the mechanical portion of my vehicle fixed. Throughout the process, he kept me More

by ALEXZURAW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heinking, Steve
August 31, 2023

I’ve used quick lane since 2019. The service was top notch. This trip my fuel filters were not installed. My tires air pressure was wrong front and back. The tech ruined my job caps More

by RLONG1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know service writers name
August 31, 2023

One of the most calm, cool, and collective people I have met is Desiree. Her ability to multitask, ensure customer needs are met, and find solutions is unmatched. She deserves a raise. Patrick was also g More

by SHANE49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree, Patrick, Skye
August 31, 2023

Service was great, didn’t understand the $10. extra charges. Other wise the service was great. Will be back when it’s time for the next service. More

by TWJANITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2023

All service members were exceptionally professional and courteous, Told us how long our truck would take to get serviced, and it was due right on time More

by leolopiccolo7124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastasia Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Petrona Esteban
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2023

Very well coordinated, efficient, and courteous both male and female service reps were very professional and helpful More

by hremr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge and female
August 29, 2023

Stephen Heinking was great! I appreciate his help and fast turn around time for my service More

by jks217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Heinking
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